Customer Ratings & Reviews

This is a large and very nice looking microwave. The only drawbacks are the lack of lighting on the control panel and more importantly the lighting over the cooktop. One small incandescent bulb is not much more than a night light and the lower level is a night light. It was easy to order and pick up from Best Buy.

The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.

Excellent build, well engineered, easy to install. Great performance.

Nice looking with modern features. Great value for the price.

I really like it. It's huge and pretty. Easy to keep it clean.

Bought this along with other kitchen appliances about 3 weeks ago and so far so good. It's very roomy and pretty easy to use. Always liked GE product.

This microwave is very nice and heats foods quicker than my previous one. The stainless steel is smudge proof - no finger prints.

Large enough, easy to use, many features which help in the kitchen

Our old microwave (GE) died and we replaced it with another GE. We were somewhat limited as we had to fit it an area with an existing backsplash. As is the case with most microwaves, the reheating of dishes is a little uneven. However, for our needs it works fine. Not to be picky, but the keypad keys are a little hard to engage. On the other hand, maybe this is a good thing to make sure you make the proper selection. We have only had the microwave a month so will report back if we have any issues.

This GE microwave is a solid little machine, especially at the price point. Best Buy did a great job on the install – me not being a handyman, I would not of tried that on my own. Looks and works great, my only slight criticism would be that the button pad requires a bit more pressure than I’m used to, and the position of where the function keys are or so different from our previous KitchenAid model that it’s taking a little time getting used to.

Easy to clean, nice on the space and bottom are big

Microwave works great. So easy to use. Does what I want it to do.

Good price. Ok product. Make sure you install it per directions. This one needs to protrude from cabinet face. Not much but not flush.

So far , been a great unit and was at a great price at BB !

I'm happy with my purchase. I would suggest this item to anyone.

This microwave is so easy to use and works really well. It’s heats up pretty fast and evenly.

Love my new microwave. Very easy to use, even for the kids, and cleaning is so easy. Great quality for a great price.

The GE 1.9 Cu. Ft. Over-the-Range Microwave is a replacement for our previous microwave. It has a larger inner chamber which allows you room for larger dishes. It does not have all of the features our previous microwave had (less reheat options, more steps to cook options). The lighting over the range is better than our previous microwave. (Our previous microwave was a Whirlpool.)

Awesome features and very easy to clean from spills and splatters! Love the room whic is an upgraded from my Samsung 1.6 cu•ft size.

Only used the microwave for a couple of weeks. like design. Minus one star for noise when microwaving first begins. Not overwhelming noise, but a bit bothersome at times. Makes the unit sound hollow. I probably would buy the unit again in spite of noise.