Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- SKU:
- 6240431
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, size, and capacity of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking. Many find it to be an upgrade from countertop models and appreciate its depth. However, some customers have expressed concerns about the noise level and the responsiveness of the buttons.
This summary was generated by AI based on customer reviews.
Not the Best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave only lasted 2 yrs and 2.5 months. NOT GOOD!! This is the second one that did this from GE. Never again!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello PDubs - Thank you so much for being part of the GE Appliances family. We're sorry to hear it is not been a great experience and are surprised to learn about the problems you have described. We hope you will reach out with any concerns and we have the opportunity to earn your trust back. - John@GEAppliances
Over the range micro.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, only problem is that the handle gets very hot when cooking from the stovetop. Hopefully the hard plastic doesn’t start to melt. Other than that, very satisfied!
I would recommend this to a friendThis Is The One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last GE microwave lasted about 16 years. It was a sure thing to purchase another GE microwave. It runs smooth and is quieter. The sensory cooking is great and heats my food to perfection. Still learning about this one and really like it.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the smudge proof of this item had a stainless steel looked horrible when grubby kids touched all over it replaced every appliance with this
I would recommend this to a friendGlad GE still has microwaves.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. Only problem is you have to push the buttons a little harder than I'm used to. The color is not exactly black, more like dark grey.
I would recommend this to a friendNew microwave GE 1.9 Cu. Ft. over the range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the performance and the heating speed. The melt choice is a plus to avoid butter spilling inside the microwave.
I would recommend this to a friendGreat Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you would expect from this microwave. The extra functions really make a difference when reheating food and doing specialty heating. Way better than my old microwave.
I would recommend this to a friendTcr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was just installed yesterday and were happy with it because it came & installed before Christmas. I can’t give much review bec we just got it.
I would recommend this to a friendWorks fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Not the exact color I wanted, but looks fine. I wanted glossy but didn’t want to wait another month. Got the black stainless steel.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great but had to call the technician out when I first got it because the plate on the inside drags when spinning. It was fixed though with a little maneuvering.
I would recommend this to a friendGreat so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far very happy with it, a month later. Wonder what that piece is made of that covers the side opening inside. Looks like cardboard, no one mentions it anywhere.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Oven, thank you for your review. We’re happy to hear that you have been enjoying your new microwave. The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. If removed, it would require service to replace. If you have any questions regarding your microwave, please feel free to reach out. We're always happy to help. -Chris@GEA
Lacks same quality as previous model
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for an older model that died suddenly. It seems as if it’s a cheaper model. The wattage is lower which is unfortunate as there was no alternative wattages. I do not like the black interior as it is not as easy to tell if you’re cleaning it thoroughly. It seems as if GE is giving less quality at the same price. It’s still very easy to use despite lesser quality. This is an over the stove model, not vented
I would recommend this to a friend- Pros mentioned:Features
GE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave with adequate power and basic features.
I would recommend this to a friend Great features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has lots of good features that I’ve not used before. I like that you can turn off the turntable and the presets are good. The light is nice and bright, despite what others have said.
I would recommend this to a friendBroke less than 3 years later!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased all new GE appliances installed microwave on 6/20/18, quit working 3/7/21! our last microwave still worked after 10 years should have stuck with that one. won't buy GE again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello JAXLP, thank you for your review. We are sincerely sorry that your microwave has stopped operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great. In comparison to my old one the buttons are a little clunky. I feel like I need to push 6 or 7 buttons to microwave for 15 seconds.
I would recommend this to a friendBetter than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave met all my expectations and more! It Cooks fast and evenly. I like that it has two light settings as well as multiple fan settings. I can't say enough good things about it!
I would recommend this to a friendMissing Parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was/is missing internal hardware to secure microwave to the cabinet above the unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for leaving a review. We're sorry to hear that parts were missing upon delivery! We'd recommend reaching out to Best Buy to se if they're able to assist with the situation. If you have already, and are still experiencing issues, feel free to reach out to us on social media with your complete model and serial numbers. Hope you're staying safe. -Michael@GEA
Worth the money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great buy. I would say it heats up food pretty fast and conveniently. I’ve used GE for majority of my kitchen appliances and have never been disappointed!
I would recommend this to a friendWorks great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 months and it works great. I only wish it had a shelf like the old one it replaced did. But this is still a great upgrade/replacement item.
I would recommend this to a friend