Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- SKU:
- 6240431
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance of this microwave, which many users find superior to standard countertop models. Owners frequently highlight the generous capacity, intuitive operation panel, and quiet noise level as standout features that improve their daily experience. While the unit fits well in various kitchen spaces, some users have noted that the buttons require a firmer touch to operate effectively.
This summary was generated by AI based on customer reviews.
Nice little microwave, fits in well under cabinet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great microwave - both look and price. My husband doesn't like how sensitive it is to touch.. you need to press hard to set the timer, etc.
I would recommend this to a friendGood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little getting used to because our previous microwave cooked a bit differently. For example, "melt" means just what it says -- it does not "soften" frozen butter. It heats very evenly.
I would recommend this to a friendSuper micro wave oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE micro wave oven speaks for itself. The best part was the guys who installed it. I bought the same microwave at HD and when the installer came they couldn’t put it in. A week later, i bought the exact same unit and it was a piece of cake for the Geek Quad.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave arrived with installers. Installers opened box to discover microwave scratched in multiple areas. Refused microwave as installers suggested. Installers have not returned with replacement therefore: This serves as notice to cancel this order in its entirety and refund the full amount paid on my visa credit card for the microwave, installers fee and all taxes. Spencer Schnacky
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Spence - We are very sorry to hear about this frustrating experience. This is certainly not something we would expect to occur. Our hope is that you were able to get set up with a replacement unit, without any damage. - TREY@GEA
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review when I did not receive the product yet. What is the deal????? Ordered on 10-18-23
No, I would not recommend this to a friendInformative controls and clear white LED display.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Informative controls and clear white LED display. Worked immediately right out of the box, even though it was a floor model. Purchase at Best Buy was easy and no hassle.
I would recommend this to a friendReplacement for 15 year old GE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it's a solid replacement for our prior GE microwave. It's slightly taller (which required some shaving down of the tile backsplash) and slighting deeper (but not obtrusively so) than the older model.
I would recommend this to a friendreplacement for less than year old whirlpool micro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. had another brand that stopped working properly the first year. never got them to take care of. expecting good things from this one.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The underlight is not very bright and it's a halogen. GETS HOT !!! Otherwise it cooks fine. Still trying to get used to the button locations.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your honest feedback with us! We’re so sorry to hear that there are parts of this microwave that did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Because of this, we would like to apologize for any inconvenience or disappointment this microwave has caused you. Please know that we’ll be happy to share this information with our product team so that they can investigate this as well. Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. If you ever need assistance, please know that you can always reach out to us. Kind regards – Matthew@GEA
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new microwave…was sent a used one that was completely full of grease and gross. Returned it and they ordered a new one for me and then canceled my order the following day. Their advice to me was buy a different microwave, use it and send it back once other one gets there. Buyer beware when shopping at Best Buy.
I would recommend this to a friendGreat Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this microwave AND it was on a great sale. It has the steam clean feature and it is literally never dirty! I highly recommend this type of over the range microwave.
I would recommend this to a friendSudden Death
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave suddenly died on us after four years while cooking some frozen vegetables. I guess they do not make things like they used to. For the price point, I expected more.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the issue you are having with your microwave. We can appreciate your disappointment and apologize for any inconvenience this may have caused you. We would encourage you to reach out to us on social media if you would like to discuss this further. In the meantime, we will gladly share your concerns with our microwave design team. All our best! Vikki@GEA
Good buying experience but installer didn't show u
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did our research and had a good buying experience at the Menifee location. After waiting 3 weeks for our install date, the installer did not show up. We tried to get help from the service 800#, but its only an automated voice. Tried to call our local store, but automated operator said all staff busy, call later. Finally drove to the store to cancel our order and had to wait for days for store to verify microwave was no longer "in transit" to our house. Can't keep blaming poor service on covid.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there, we couldn't be more sorry to hear you had such a poor experience, that your installers didn't show up, and that you had to drive over to cancel your order. We know how valuable your time is so we never want to hear such a thing from our consumers. If you're still needing help getting an appliance ordered, we suggest messaging us on social media. All the best. - Guy@GEA
Not the Best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave only lasted 2 yrs and 2.5 months. NOT GOOD!! This is the second one that did this from GE. Never again!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello PDubs - Thank you so much for being part of the GE Appliances family. We're sorry to hear it is not been a great experience and are surprised to learn about the problems you have described. We hope you will reach out with any concerns and we have the opportunity to earn your trust back. - John@GEAppliances
This Is The One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last GE microwave lasted about 16 years. It was a sure thing to purchase another GE microwave. It runs smooth and is quieter. The sensory cooking is great and heats my food to perfection. Still learning about this one and really like it.
I would recommend this to a friendBad product, bad company
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave died after only 11 months, only 2 adults in household, and minimal use. Contacted Best Buy only to be directed to their very expensive repair department. Not the first time purchased something from Best Buy that had issues. Done with this company.
No, I would not recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the smudge proof of this item had a stainless steel looked horrible when grubby kids touched all over it replaced every appliance with this
I would recommend this to a friendOver the range micro.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, only problem is that the handle gets very hot when cooking from the stovetop. Hopefully the hard plastic doesn’t start to melt. Other than that, very satisfied!
I would recommend this to a friendGlad GE still has microwaves.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. Only problem is you have to push the buttons a little harder than I'm used to. The color is not exactly black, more like dark grey.
I would recommend this to a friendGreat Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you would expect from this microwave. The extra functions really make a difference when reheating food and doing specialty heating. Way better than my old microwave.
I would recommend this to a friend