Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- SKU:
- 6240431
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance of this microwave, which many users find superior to standard countertop models. Owners frequently highlight the generous capacity, intuitive operation panel, and quiet noise level as standout features that improve their daily experience. While the unit fits well in various kitchen spaces, some users have noted that the buttons require a firmer touch to operate effectively.
This summary was generated by AI based on customer reviews.
New microwave GE 1.9 Cu. Ft. over the range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the performance and the heating speed. The melt choice is a plus to avoid butter spilling inside the microwave.
I would recommend this to a friendTcr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was just installed yesterday and were happy with it because it came & installed before Christmas. I can’t give much review bec we just got it.
I would recommend this to a friendWorks fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Not the exact color I wanted, but looks fine. I wanted glossy but didn’t want to wait another month. Got the black stainless steel.
I would recommend this to a friendShame on Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box unit. Was assured that all the parts and pieces were in the box. Parts were missing. Had to return the issue and purchase another unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you were missing items from your order and can understand your frustration. We would suggest contacting bestbuy.com customer service department at 1-888-237-8289, or calling your local store for further assistance.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great but had to call the technician out when I first got it because the plate on the inside drags when spinning. It was fixed though with a little maneuvering.
I would recommend this to a friendGreat so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far very happy with it, a month later. Wonder what that piece is made of that covers the side opening inside. Looks like cardboard, no one mentions it anywhere.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Oven, thank you for your review. We’re happy to hear that you have been enjoying your new microwave. The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. If removed, it would require service to replace. If you have any questions regarding your microwave, please feel free to reach out. We're always happy to help. -Chris@GEA
Great features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has lots of good features that I’ve not used before. I like that you can turn off the turntable and the presets are good. The light is nice and bright, despite what others have said.
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great. In comparison to my old one the buttons are a little clunky. I feel like I need to push 6 or 7 buttons to microwave for 15 seconds.
I would recommend this to a friendBetter than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave met all my expectations and more! It Cooks fast and evenly. I like that it has two light settings as well as multiple fan settings. I can't say enough good things about it!
I would recommend this to a friendBroke less than 3 years later!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased all new GE appliances installed microwave on 6/20/18, quit working 3/7/21! our last microwave still worked after 10 years should have stuck with that one. won't buy GE again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello JAXLP, thank you for your review. We are sincerely sorry that your microwave has stopped operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
- Pros mentioned:Features
GE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave with adequate power and basic features.
I would recommend this to a friend Worth the money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great buy. I would say it heats up food pretty fast and conveniently. I’ve used GE for majority of my kitchen appliances and have never been disappointed!
I would recommend this to a friendMissing Parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was/is missing internal hardware to secure microwave to the cabinet above the unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for leaving a review. We're sorry to hear that parts were missing upon delivery! We'd recommend reaching out to Best Buy to se if they're able to assist with the situation. If you have already, and are still experiencing issues, feel free to reach out to us on social media with your complete model and serial numbers. Hope you're staying safe. -Michael@GEA
Works great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 months and it works great. I only wish it had a shelf like the old one it replaced did. But this is still a great upgrade/replacement item.
I would recommend this to a friendLemon?
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this thing for 2 years and it’s already shorting out. Right after the 1 year warranty expired it started giving us problems. The light shorts out and sometimes the beeps and buttons stop working. Really disappointed because GE is supposed to be a respectable brand
No, I would not recommend this to a friendReplaced Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works well. Installation was a breeze. Cooks faster than our previous model.
I would recommend this to a friendBroke upon arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't know if this microwave works or not because the key pad was broken after being installed. Waiting on replacement now
No, I would not recommend this to a friendGe mircowave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super sleek , build quality is very good, color of the Microwave is very nice , making my kitchen look very fancy / expensive
I would recommend this to a friendMark from California
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new microwave. It cooks the food evenly and heats it really fast
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint is the heating time I don't know if it’s the watts or what. It takes longer than my old one.
I would recommend this to a friend