Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- SKU:
- 6240431
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, size, and capacity of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking. Many find it to be an upgrade from countertop models and appreciate its depth. However, some customers have expressed concerns about the noise level and the responsiveness of the buttons.
This summary was generated by AI based on customer reviews.
Failed at 16 months. Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive microwave now does not heat. Left to fix it ourselves after just 16 months. Buyer beware.
No, I would not recommend this to a frienddead in the water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes through the motions, but stopped cooking anything after just three weeks of very light use. Pathetic.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Cloudrunner - We appreciate you choosing GE Appliances. We are disappointed to hear about your experience with this microwave and hope you have taken advantage of the warranty. If not, please call 1-800-432-2737 and our service department will be happy to help. - John@GEAppliances
Absolutely Horrible Product and Worse Service!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an Elite Plus member, I purchased this microwave from Best Buy Online and it has been a FIASCO from the very beginning!!!. First I was called the night before the scheduled initial delivery date that the machine was on backorder; I had taken time off from work to be at the house for delivery. It finally was delivered two weeks later (1 month after ordering) and the machine died the FIRST TIME it was used, just warming up vegetables!!! Overheated, no fan, never came back on. The store honored the reorder, but we are now again waiting for the machine to be delivered. The first delivery date was set and they called again the afternoon before delivery to tell me it was backordered. The next delivery date was set and the same drill happened!!! Now we have another delivery date set for 3 weeks out; over 2 months after the order was made. Although I was told a supervisor was going to call me to discuss the situation, no one has called. What is the story with their inventory control and manufacturer communications?This is absolutely ridiculous and totally uncalled for! HORRIBLE customer service and bad, inexcusably poor technology!
No, I would not recommend this to a friend