Customer Ratings & Reviews
- Model:
- JNM7196DKBB
- |
- SKU:
- 5291503
Customer reviews
Rating 4.5 out of 5 stars with 1761 reviews
(1,761 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the product's overall performance, ease of use, and convenient size, often highlighting its many features, sleek design, and good value for the price. However, some customers have noted concerns regarding the noise level of the fan and, to a lesser extent, the quality of the door and the brightness of the under-cabinet light.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Nice size inside
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how big the inside is & how your fingerprints wipe off so much easier
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Tom’s Chef Mike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was right. Delivery was good. Installation was very will done. Happy customer. Purchase was easy.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White
I would recommend this to a friend- Pros mentioned:Features
Rated 4 out of 5 stars
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful look. Great features & functions. The inside walls are sharp looking with the old school look. Two items worth mentioning ... 1) Only 1 light inside the microwave on the right, so the inside is much darker that our previous GE model. 2) GE removed the night light "set on/off time" feature, so we really miss that. Otherwise, we are in our first month and its working great.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Poor Quality Workmanship. Do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look at the pictures... I regretfully purchased this GE over the range microwave to match two of the other recent GE appliances I purchased for our kitchen (Range and Dishwasher). My perception of GE has always been that it is a high quality brand but this microwave does not live up to that expectation and now my perception has changed. The quality from the factory is not what I expected. I went to install this yesterday and opened the box and the "stainless steel" finishing plate on the door is out of alignment and it makes the door look like it is bent or crooked. If something this obvious left the factory it makes you wonder what else they missed. There must be absolutely no quality control for this to have passed. I didn't even have to take it out of the box or remove any of the plastic and I could see the flaw. Notice the attached pictures with the appliance still in the box. Don't buy this. Even if its cheap or on sale. The problem is if you buy it you'll have to drill a bunch of new holes to install it and then when it fails you'll have yet another set of range install holes in your studs / walls to worry about for the next microwave you buy.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 5 out of 5 stars
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Love the express cooking times. Mounting was not too difficult.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Microwave door handle peeling after 3 months.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made microwave. the handle is all plastic - it started bubbling and peeling up after 2 months. Got worse. This wont last more than 1 year max. Doubt warranty will help
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this microwave handle and gather some additional information from you. Please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this review so that we can review the information and get back with you quickly.
Rated 4 out of 5 stars
Good while it lasted
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about 6 months then a power surge destroyed it.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
GE black slate microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the black slate, it matches perfectly with my all black matte kitchen!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate
I would recommend this to a friendRated 5 out of 5 stars
Great Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave heats up fast, and I’ve had no issues with it. The color is grey slate
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate
I would recommend this to a friendRated 5 out of 5 stars
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last GE Microwave was purchased in 1998. Hopefully I’ll get as many years of use with my new one.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black
I would recommend this to a friendRated 2 out of 5 stars
Door sits 1/8" high creating noticeable gap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave seems fine function wise, but either faulty manufacturing or delivery fumbling it means the door doesn't sit level with the rest of the unit, about 1/8" off. Juuust enough to be annoying whenever you look at it. Makes you winder what else is bad in the build.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Cheap Handle
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very disappointed in the quality of this microwave. We had it for less than a year when the handle started buckling and the material on sides was sharp so dangerous to open. We had to pull it off to make it safe. Now we have to buy a new one because it’s so unsightly and no way to replace the handle.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fit sams space for old microwave. Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just replaced an old GE. Fit the space perfectly. Works great. Love it!!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Just had it installed...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was just installed a few days ago. I have some damage on the front panel and it appears to be bent on the side also. Other than that it works well.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
I would recommend this to a friendRated 1 out of 5 stars
Do not buy!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this microwave on 8/30/23. Initially I was satisfied with this product. Fast forward to January 2024, I live in Missouri. It is very cold here this week, below 0 temperatures. I went to use my microwave and there is literally frost on the back wall of the microwave. I have never seen anything like this. I have been in my home for 17 years and only replaced my old microwave because I was changing appliances. I never had any issues with frost in my old microwave. I think this unit is made very cheaply and poor insulation. I do not recommend this product. Stay away, you have been warned. See pictures.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Do NOT buy! Horrible!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is horrible! It has cracked from the heat of the stove and GE will not honor the warranty because it’s considered cosmetic.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for letting us know about the experience you’ve had with your microwave. We truly hate to hear you've had an issue with the model cracking. We know this must have caused concern, and it's not the positive ownership experience we wish to provide. Our Cooking Products Design team will be informed of the trouble you've had for future review and development; we value your insight, as we strive to build quality, durable products that are built to last, and want to know of any potential issues. Information on your limited warranty is also available on page 21 of the manual, if you need to review it; that can be viewed online by going to our GE website and searching for your model number. If you have any other concerns or questions we are always happy to assist, here or over social media. -Sarah@GEA
Rated 1 out of 5 stars
Crushed microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave from the Best Buy Outlet in Eden Prairie. Was told there was nothing wrong with it, but when the contractor went to install, it was crushed. The box looks fine though. And it did not include the mounting plate.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
No, I would not recommend this to a friendRated 3 out of 5 stars
Could be better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking and working microwave. Just not happy with venting design. Moisture vents straight up, settling on wood cabinet doors above microwave.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Installation, Size
Rated 5 out of 5 stars
Good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size and the design. It is easy to use. I don’t need to read an owner’s manual to operate it. It fits most dishes. The installation was relatively painless. My only issue was product availability. I had to drive 40 minutes to pick it up because this was not stocked locally.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Noise level
Rated 5 out of 5 stars
GE 1.9 Cu. Ft. Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit I had installed had an odd vibration or hum but the replacement unit that was delivered days later works great.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friend






