Customer Ratings & Reviews
- Model:
- JNM7196DKBB
- SKU:
- 5291503
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, size, and capacity of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking. Many find it to be an upgrade from countertop models and appreciate its depth. However, some customers have expressed concerns about the noise level and the responsiveness of the buttons.
This summary was generated by AI based on customer reviews.
Macro Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new GE microwave. Steam cleaning is such a bonus
I would recommend this to a friendDO NOT BUY!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst experience DO NOT BUY! This Microwave has stopped working three times since we purchased. We bought the extended warranty and the technicians seem mystified on how to fix. Customer service is terrible and will not allow us to return / replace until the technician indicates it is unrepairable. We have had issues with GE washer/ dryer, stove and now this microwave. Best Buy does not have the expertise or desire to provide support after the sale.
No, I would not recommend this to a friendSleek!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over the range microwave with sleek black stainless steel look. It has nice short cut buttons for easy cooking as well a higher power exhaust fan. I was able to install easily.
I would recommend this to a friendThank goodness for turntables that work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally a new microwave where the turntable actually works! So far, we love it. It takes some getting used to.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey, there! Thanks for giving us your feedback. We are so happy to hear that you are satisfied with your microwave! If you ever need anything in the future, please feel free to reach back out. Welcome to the GEA family! -HannahGEA
Best Value on the Internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the price and quality of this item.
I would recommend this to a friendDifficult to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install by own. GE changed the supporters frames that hold. Got to remove the old ones and re-install. Best Buy helped a lot.
No, I would not recommend this to a friendBroke my Stove Installing the Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers broke the top of my stove when they installed the microwave. I did not notice the cracks (the top is black ceramic) until cooking that evening. They had to know they broke it, as they vacuumed and cleaned the stove top before leaving. I contacted Best Buy about it, but the most they would do is give me a $25 gift card. Which I found insulting and declined. I am not shopping at Best Buy anymore. Which is sad, because their customer service is great (in the store), and I like their prices and their products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi MaryA, thanks for leaving a review. We're sorry to hear about the issues that you had with delivery. If you'd like, you're free to reach out to us via social media with the model number of your range. We'd like to help as best we can. We hope that this is helpful and that you're staying safe. Best wishes. -Michael@GEA
Tried to pass off an open box item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this delivered, when I open box found all mounting hardware missing and exhaust fan filters also missing. I looked closer at the box it had been resealed with inspected by Best Buy tape. I was delivered an open box item. I'm a total rewards member I would better than this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your microwave. -Don@GEAppliances
- Cons mentioned:Button responsiveness
Loving the New Appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint on this microwave is the key pad is not as sensitive as I was used to. Must really press to get the key pad to respond
I would recommend this to a friend Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very neat and professional installation.
I would recommend this to a friend- Pros mentioned:Overall performance
Quality microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality microwave! I paid for install and that was well worth it too! Working great and if matches my GE black slate appliances!
I would recommend this to a friend Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average performance. It is not what I expected. Doesn’t heat up as my previous one. GE is manufacturing lower quality products
No, I would not recommend this to a friendMirowave is fine, but service was unacceptable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has now been a month since I purchased an over the range microwave from Best Buy, with delivery, installation, and haul-away included, but I am in the process of scheduling my fourth appointment, and still do not have my microwave installed. I have also been required to pay 2 outside handymen to uninstall the old microwave, and then to remove a plate from the concrete wall, for a total of 5 appointments, and still no working microwave. I have been a Geek Squad member and now TotalTech member for years and have until now always been very satisfied with their service, but I find their current service unacceptable.
I would recommend this to a friendMicrowave Addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has been a good addition to ou home. It looks amazing in our kitchen.
I would recommend this to a friendGE Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking product, Hope it last longer than the previous GE microwave which was more expensive & lasted only 2-1/2 years.
No, I would not recommend this to a friendA little upset with Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was originally supposed to be delivered February 21st, then delayed until March 7th. Now delayed until March 16, if it arrives by then, we'll see. If we had known it would have been a month to get it, we would have shopped elsewhere.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice, does its job, but has a loud rattle in the fan.
No, I would not recommend this to a friendreplacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had ro buy this item to replace a identical one thay only lasted a couple of years. not great quality. impossible to find someone to fix it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the quality of your new microwave and have been unable to find a servicer near you who can repair it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Quality is low.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality microwave. Not excited. Best Buy delivered very fast and thank you very much.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and regret hearing you were not impressed with the quality of your microwave unit. We are always looking for ways to improve so appreciate you bringing this to our attention and will forward to our product team to review.
- Pros mentioned:Overall performance
Great microwave, underwhelming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 10 year old microwave from GE looks almost identical.
I would recommend this to a friend