Customer Ratings & Reviews

We bought this to match our stove but the fan is really loud. It looks beautiful and works great with the exception of the fan. It's tolerable though.

This microwave is great! It’s huge on the inside, yet fits perfectly above the new stove. Easy to operate - so glad we have it!

Only used the microwave for a couple of weeks. like design. Minus one star for noise when microwaving first begins. Not overwhelming noise, but a bit bothersome at times. Makes the unit sound hollow. I probably would buy the unit again in spite of noise.

Excellent quality! Very sleek! Ordered to match fridge and range…super happy!!!

The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.

I'm happy with my purchase. I would suggest this item to anyone.

So far , been a great unit and was at a great price at BB !

We love this microwave. Very sleek looking, and super easy and intuitive to use. Great price as well!

Love this unit. Dark interior matches our wall oven, easy to clean. Very large inside, like the many features and ability to turn on and off the clock display. Exterior matches wall oven great also, only wish the display color/numbers were green to be 100% perfect and match our oven, but I knew that when purchasing. I could have purchased a smaller cubic unit to get the green display color, but wanted the size over the color. Plus the oven was purchased a year or 2 earlier so I expected a change. Wife is happy, I'm happy

It was a little challenge to install, but it was our first time. I love the features and ease of use. But I am still not used to the dark interior, and I miss not having a shelf like I had in the prior generation. It looks nice and .eets my need

Works great & is simple to use. Has a clean look. So far I am happy with this purchase.

Perfect replacement for the old one. Energy efficient

the microwave and trim kit went together easily and fit nicely back into the space from the old unit. The features on the new microwave are what I expected.,

The GE microwave works fine. It has a lot of nice features however I think the sound is loud. It might be because it's a sensor microwave which means that as it's cooking something it could add more power at different times going up and down. It's a little annoying but it does get the job done. Overall the microwave finish is very nice I love the inside finish. It's kind of a charcoal gray interior which is nice. I like it better than the white interior. To reheat and defrost works very nice. Overall I would have gave it a five star rating if it wasn't for the noise why it's cooking or reheating using the sensor.. My other GE microwave was more quiet. it just might be because of the sensor cooking that the sound changes why it adjusts the temperature. For me it's annoying.

I bought this microwave unit to replace an existing one that after nearly fifteen years of hard service had bitten the dust. The unit is constructed with a fragile outer skin which normally would not matter, but one of the two spring clipped nuts that the front support screws use broke (the spring clip snapped). This meant I had to take the unit apart to locate the nut and duct tape it into place. There were nearly 20 screws involved in this procedure, and the cover was wimbly and easily dented, so great care was required to avoid damaging it. This adventure added well over an hour to the install time. Bottom line, this thing is not designed to be opened up by a layman. Once installed, the unit has works like a champ. The fan is far more powerful than its predecessor and despite being rated at the same power level, cooks things faster. The behavior of the buttons is simple and requires fewer presses to get the same effect compared to our last one. The light is bright and well placed to illuminate the stove below. The mute feature is ideal for us, since our kitchen adjoins space that we need at times to keep quiet. All in all, I'd buy the unit again, since the price was very reasonable and an hour or two of repair adventures is not the worst thing I've encountered.

This microwave is very nice and heats foods quicker than my previous one. The stainless steel is smudge proof - no finger prints.

I needed a new GE microwave to replace an old GE that was sparking. I was kind of stuck with GE since the dimensions matched the old spot above the range. This unit has been working great. The darker interior doesn’t show splatters which is kind of good.

Great microwave that replaced the original over the stove one.

Replaced my old microwave with this new one. Very similar but new warranty.

Nice over range microwave. Plenty of room inside, cleans easily. To install I would recommend paying the extra couple bucks to have Best Buy do it. Saves you time. It is a little heavy for one person (although I did).