Customer Ratings & Reviews
- Model:
- JNM7196DKWW
- SKU:
- 5291502
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the product's overall performance, ease of use, and perfect size, often highlighting its many features, sleek design, and attractive appearance. They also commend the straightforward installation and excellent value for the price. However, a notable concern among customers is the noise level, especially from the fan, with some also mentioning issues with door quality, light brightness, and the keypad requiring a firm press.
This summary was generated by AI based on customer reviews.
Actually love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice surprise. Love the inside enamel? Looks much cleaner and easy to wipe. Love the reheat button. Have used it a lot. Also love the 30 sec. button. easy to understand digital panel. It was a good choice for a change.
I would recommend this to a friendHaven’t rec’d mdse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t rec’d mdse yet although it has been paid for.
No, I would not recommend this to a friendOver the range microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave little bigger then the last one I had lots of nice features easy to install
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Jackwagon - thank you for reviewing your new over-the-range microwave. We're glad to hear that you like the larger size, the nice features and that it's easy to install. We appreciate you choosing GE Appliances! NANCYatGEA
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my microwave. Got a great deal. Can’t wait to pick it up January 27
No, I would not recommend this to a friendExcellent replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean sleek finish, prompt no contact pickup, works great.
I would recommend this to a friendBAD PRODUCT
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED THIS MICROWAVE IN APRIL 2024. WITHIN A COUPLE MONTHS OF PURCHASE STARTED TO NOTICE AN UNUSUAL SOUND LIKE SOMETHING WAS LOOSE IN THE MICROWAVE. THEN THE SOUND CHANGED AND GOT WORSE. AFRAID TO USE IT NOW AS I DON'T KNOW IF IT HAS A SAFETY OR FIRE HAZARD. I'VE REACHED OUT TO GE AND CURRENTLY AWAITING RESPONSE TO SEE HOW THEY PLAN TO ADDRESS. ALSO THIS MODEL DOES NOT PROVIDE FOR CHANGING THE POWER LEVEL ALL THOUGH A BUTTON EXISTS. SAY;S IT IS NOT AVAILABLE AT THIS TIME. NOTHING WAS PROVIDED IN ADVANCE TO INDICATE THIS FEATURE WAS "NOT AVAILABLE". VERY DISPLEASED WITH THIS PRODUCT FOR THE PRICE (ALMOST 300.00)
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention, as we take safety concerns very seriously. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have add 30 second button. One touch minute is also handy.
I would recommend this to a friendCautiously excited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the microeave which was an exact fit to where the other was replaced.
No, I would not recommend this to a friendPoor Microwave oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor this GE Microwave quality, stopped working at 6 months use,, would not recommend anyone, please get some other brands, don't waste money on this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your microwave not working. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Back in business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband blew up our other microwave so we had to purchase another.
I would recommend this to a friendGreat Unit!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features on this microwave. The beverage and reheat features work really well.
I would recommend this to a friendSpace saver yet roomy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to free up countertop and still have full feature microwave. Slate is beautiful!
I would recommend this to a friendFred
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product with good service , warranty and price
I would recommend this to a friend- Pros mentioned:Features
So far so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave has very good features. However, it only has a non-adjustable high popcorn setting that will burn a bag of popcorn if you fail to manually stop it before the cycle completed.
I would recommend this to a friend Good microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave with good cooking space. The price is ok.
I would recommend this to a friendlooks bulky but lighter & effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but need to work on pricing. Looks bit priacy for the features
I would recommend this to a friend- Cons mentioned:Door quality
Microwave reviews
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given wrong microwave did not fit the door opened to 180 degrees
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Our over-the-range microwaves require a minimum distance from the door hinge side to an adjacent wall equal to 1/2" to facilitate a 98° door opening. These models do not open to 180°. -Vikki@GEAppliances
Nice microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Easy to use. Larger turntable is worth it.
I would recommend this to a friendHeight is not as described in specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Height listed in specs is incorrect. This microwave is 151/2 inches in height, not 161/2 as listed. We ordered based on the 16 1/2 height so there would not be a gap between the backsplash and microwave. Anyone else buying should be aware of this. Other than that, the microwave itself is fine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this unit’s dimensions has caused you. This microwave is listed at 16 5/16” tall; however, we will be happy to share this information with our product team. Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. Should you ever need assistance, please know that you can always reach out to us. All the best – Matthew@GEA
Clean looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is like any other microwave. Very clean looking and sturdy.
I would recommend this to a friend