Customer Ratings & Reviews
- Model:
- JNM7196DKWW
- |
- SKU:
- 5291502
Customer reviews
Rating 4.5 out of 5 stars with 1754 reviews
(1,754 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, size, and capacity of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking. Many find it to be an upgrade from countertop models and appreciate its depth. However, some customers have expressed concerns about the noise level and the responsiveness of the buttons.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Finally a microwave that actually heats up food!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again GE has not let us down. The microwave does exactly what we wanted it to do. We had an LG before this and it didn't work as well. The light was weak, the vent fan wasn't as strong and it took entirely too long for food to cook. So when we ordered this, we still had our concerns, but luckily those went away immediately. The stove light has two settings. The vent hood has 4 strength settings and most importantly, the cooking power cooks food really fast. So far no complaints!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Too noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had no idea this new GEmicrowave would be so noisy when it’s running. We thought it would be quieter, like our own old GE microwave - which we had for about six years.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 2 out of 5 stars
Quality is low.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality microwave. Not excited. Best Buy delivered very fast and thank you very much.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and regret hearing you were not impressed with the quality of your microwave unit. We are always looking for ways to improve so appreciate you bringing this to our attention and will forward to our product team to review.
Rated 1 out of 5 stars
Inept Appliance Department
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person sold me the wrong unit. After going over, at length, the space dimensions, microwave it was to replace, all the facts and specs and he got it wrong. Worst of all, the appliance manager at that particular store, Danvers, MA, was totally abrasive, confrontational and totally unprofessional. Never dealt with a total "tool bag" like this guy. Will NEVER purchase another appliance at BB, sorry, brutal experience. To be clear, unit is fine in its performance, just doesn't fit the space appropriately and no one would help remedy the situation.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, BGRoss - We're so sorry to hear of your experience purchasing this microwave. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience this has caused. We suggest reaching out to Best Buy's customer service at 1-888-237-8289 to voice your concerns. We hope this helps! -Mikayla@GEA
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Purchased for family member! They love the microwave
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Very nice performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having a GE microwave for over 20 years this model is working very well. It is powerful and very easy to operate.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Door quality
Rated 3 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the quality. Was also hoping the 4 speed fan would draw from front burners but nope. As others mentioned the door is flimsy and buttons are harder to push. Was not able to find one to look at before I purchased it on sale and missed my return date.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my product its pretty and easy to use. The quality is superb . I have always been a GE fan,
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for leaving a review! We always appreciate hearing from our loyal customers and we're glad you like the microwave oven. Getting a new appliance is always exciting, and we're glad this model could meet your needs with its design. If you have any questions please let us know. We'll be happy to help! -Sylvia@GEA
Rated 1 out of 5 stars
1 Star for every year of it's life.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's fair to grant the microwave 1 star for every successful year of it's life. After a custom cabinet installation this microwave has lasted about 13 months. We are 2 people using it in a house that we spend 4 days a week at - so it's not like it's been overworked. I'm really disappointed in this.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the same as previous model!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was to be a replacement for a microwave--using the exact same model number and identifying information as the the first one. Despite the reorder of the same microwave, they were quite different. The worst part was the way in which the unit mounted to the wall and cabinet, as the two mounted in substantially different ways. If this was not to be an exact replacement, I would have rated it higher.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, DengJie - Thanks for taking the time to write a review. We hate to hear of the difficulty you had with installing your microwave and that this unit was not a direct replacement. As we always work to improve our products, we'll be sure to share your comments with our product design team. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
- Pros mentioned:Overall performance
Rated 4 out of 5 stars
Good microwave for the functions that it has.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave functions fine. it was one of the few models that came in the "bisque" color to match my other kitchen appliances.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Bisque
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Easy install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product a little delay in getting it, but it all worked out
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and doesn’t leave finger prints everywhere. Heats food quickly and evenly.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Microwsve - Cottage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time and matched what I ordered. Working well
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with promised delivery right on time when we need it on our holidays seasons.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black
I would recommend this to a friend Rated 5 out of 5 stars
Ge Profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we were looking for. Like the fit and finish.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave - Black Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
micro
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it works for what I needed! It does collect finger prints!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friend- Pros mentioned:Installation
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish and very functional! Was a piece of cake to install. Tons of room inside and plenty of power!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
GE 1.9 Over the Counter Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Early review. Don't like- Touch pad is PRESS, way too hard/stupid. Using the timer, only way to cancel is to hit Timer again, Cancel doesn't do it. Volume for timer is at high, can't hear it. Can't adjust brightness of display which is too bright. Halogen surface light instead of LED. The Instant start buttons 1 thru 5 really is instant, a 2 second delay would be nice if you hit wrong button. Good things-I searched to find ones that had a convertible vent fan and you should too in case you want to vent in one of 3 directions, a lot don't have this and vent to duct which I don't have. Preset cook items work okay, haven't used them all yet, only used 2 days so far. The review only lets me pick Yes or No of recommend to submit, I say Maybe but had to choose so I picked Yes.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - White
I would recommend this to a friendRated 1 out of 5 stars
microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In spite of assurances that the door opening is zero clearance meaning one could open the microwave door 90 degrees out when mounted hugging the kitchen cabinet's side this could not be done. The unit was taken back by installers. Very disappointed. 60 days of waiting!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're incredibly sorry for the trouble when trying to have your microwave installed. We know how disappointing this must have been. The minimum distance from door hinge side to adjacent wall should equal 1/2 an inch with this unit. Thank you for taking the time to stop by with this review. -Gina@GEA






