Customer Ratings & Reviews
- Model:
- JNM7196DKWW
- SKU:
- 5291502
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the product's overall performance, ease of use, and perfect size, often highlighting its many features, sleek design, and attractive appearance. They also commend the straightforward installation and excellent value for the price. However, a notable concern among customers is the noise level, especially from the fan, with some also mentioning issues with door quality, light brightness, and the keypad requiring a firm press.
This summary was generated by AI based on customer reviews.
Tried to pass off an open box item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this delivered, when I open box found all mounting hardware missing and exhaust fan filters also missing. I looked closer at the box it had been resealed with inspected by Best Buy tape. I was delivered an open box item. I'm a total rewards member I would better than this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your microwave. -Don@GEAppliances
- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Purchased for family member! They love the microwave
I would recommend this to a friend - Pros mentioned:Ease of use
Very nice performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having a GE microwave for over 20 years this model is working very well. It is powerful and very easy to operate.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my product its pretty and easy to use. The quality is superb . I have always been a GE fan,
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for leaving a review! We always appreciate hearing from our loyal customers and we're glad you like the microwave oven. Getting a new appliance is always exciting, and we're glad this model could meet your needs with its design. If you have any questions please let us know. We'll be happy to help! -Sylvia@GEA
Quality is low.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality microwave. Not excited. Best Buy delivered very fast and thank you very much.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and regret hearing you were not impressed with the quality of your microwave unit. We are always looking for ways to improve so appreciate you bringing this to our attention and will forward to our product team to review.
- Cons mentioned:Door quality
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the quality. Was also hoping the 4 speed fan would draw from front burners but nope. As others mentioned the door is flimsy and buttons are harder to push. Was not able to find one to look at before I purchased it on sale and missed my return date.
No, I would not recommend this to a friend Not the same as previous model!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was to be a replacement for a microwave--using the exact same model number and identifying information as the the first one. Despite the reorder of the same microwave, they were quite different. The worst part was the way in which the unit mounted to the wall and cabinet, as the two mounted in substantially different ways. If this was not to be an exact replacement, I would have rated it higher.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, DengJie - Thanks for taking the time to write a review. We hate to hear of the difficulty you had with installing your microwave and that this unit was not a direct replacement. As we always work to improve our products, we'll be sure to share your comments with our product design team. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
- Cons mentioned:Noise level
Microwave lasted only 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks great, but unfortunately lasted only 3 weeks. It stops warming the food and started making louder noise when using it.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Good microwave for the functions that it has.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave functions fine. it was one of the few models that came in the "bisque" color to match my other kitchen appliances.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with promised delivery right on time when we need it on our holidays seasons.
I would recommend this to a friend - Pros mentioned:Overall performance
Microwsve - Cottage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time and matched what I ordered. Working well
I would recommend this to a friend - Pros mentioned:Overall performance
Easy install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product a little delay in getting it, but it all worked out
I would recommend this to a friend - Pros mentioned:Ease of use
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and doesn’t leave finger prints everywhere. Heats food quickly and evenly.
I would recommend this to a friend - Cons mentioned:Noise level
Terrible sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this OTR microwave. Install needed 2 people as expect, not hard to install. Took about 1 hour. I did need to rotate the dan blower to the front exhaust. Tried heating 1 cup of water. Horrible rattling noise sounded like a space shuttle launching in my kitchen. I took it down, brought it back. Best Buy in Enfield was wonderful. I now have a whirlpool which is fantastic
No, I would not recommend this to a friend Ge Profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we were looking for. Like the fit and finish.
I would recommend this to a friend- Pros mentioned:Installation
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish and very functional! Was a piece of cake to install. Tons of room inside and plenty of power!
I would recommend this to a friend - Cons mentioned:Noise level
Cheap but expensive
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive. Cheap door and handle. Makes a lot of noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for choosing to have our microwave in your home. We're sorry to hear you're disappointed with the design of the door and will be sure to pass this along to our design team. We appreciate your feedback. -Gina@GEA
1 Star for every year of it's life.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's fair to grant the microwave 1 star for every successful year of it's life. After a custom cabinet installation this microwave has lasted about 13 months. We are 2 people using it in a house that we spend 4 days a week at - so it's not like it's been overworked. I'm really disappointed in this.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it ! best purchase, looks greatin our kitchen
I would recommend this to a friend microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In spite of assurances that the door opening is zero clearance meaning one could open the microwave door 90 degrees out when mounted hugging the kitchen cabinet's side this could not be done. The unit was taken back by installers. Very disappointed. 60 days of waiting!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're incredibly sorry for the trouble when trying to have your microwave installed. We know how disappointing this must have been. The minimum distance from door hinge side to adjacent wall should equal 1/2 an inch with this unit. Thank you for taking the time to stop by with this review. -Gina@GEA