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Customer Ratings & Reviews

Model:
JNM7196BLTS
SKU:
6113220
Your price for this item is $548.99

Customer reviews

Rating 4.3 out of 5 stars with 81 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are positive about the 1.9 Cu. Ft. Over-the-Range Microwave's ease of use, size, price, and features. Many appreciate its user-friendly controls and ample size, finding it a good value for the money. However, some customers are negative about the noise level during operation. The turntable feature is also frequently praised for its functionality and convenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 81 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just what I needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave oven has met all of my expectations!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    SLIGHT DOWNGRADE FOR US

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PURCHASED TO REPLACE PREVIOUS FOUR YEAR OLD MODEL THAT STOPPED FUNCTIONING. IT WORKS GREAT, BUT DOES NOT HAVE ALL OF THE FEATURES OF THE GE PROFILE UNIT WE HAD. DO NOT UNDERSTAND THE AVERSION MANUFACTURERS HAVE TO PRODUCING HIGH QUALITY WHITE KITCHEN APPLIANCES WHICH ARE NEVER OUT OF STYLE.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Looks nice but It vibrates when you run it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole family likes it's features and appearance but they all comment on how loud it is.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tried to pass off an open box item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this delivered, when I open box found all mounting hardware missing and exhaust fan filters also missing. I looked closer at the box it had been resealed with inspected by Best Buy tape. I was delivered an open box item. I'm a total rewards member I would better than this.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your microwave. -Don@GEAppliances GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GE microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality microwave that is easy to use and easy to install. The melt function is nice for baking when using butter. It is on the more powerful side so cooking times and/or powers may need to be adjusted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GE Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a similar GE Microwave. Works great…no problems. Only comment is…I don’t feel the metal construction of the door is as heavy gauge as the old one. But works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Range!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We waited a long time to review this because we wanted to make sure it was worth it. It is absolutely worth it. Quite and efficient! Warms this up very quickly!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey, there! Thanks for giving us your feedback. We are so happy to hear that you are satisfied with your range! If you ever need anything in the future, please feel free to reach back out. Welcome to the GEA family! -HannahGEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, like the light on bottom of it lights pretty much whole work place. runs really quiet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Love the large interior.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am able to reheat large dishes in the microwave. I like the turntable feature, first time having this. I would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave great, wait for it to arrive not so grea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave itself is wonderful. Great product from GE. Hope this lasts as long as the other one. Took away one star for Best Buy as I ordered this in Feb, received it in June. Part of it was manufacture backorder, but the other part was Best Buy not following through on orders not completed. All I can say is order ahead of any appliance failure as it may take months to be completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank goodness for turntables that work!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a new microwave where the turntable actually works! So far, we love it. It takes some getting used to.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey, there! Thanks for giving us your feedback. We are so happy to hear that you are satisfied with your microwave! If you ever need anything in the future, please feel free to reach back out. Welcome to the GEA family! -HannahGEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product a little delay in getting it, but it all worked out

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Cheap but expensive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive. Cheap door and handle. Makes a lot of noise

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for choosing to have our microwave in your home. We're sorry to hear you're disappointed with the design of the door and will be sure to pass this along to our design team. We appreciate your feedback. -Gina@GEA GE_Appliances

  • Rated 1 out of 5 stars

    microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In spite of assurances that the door opening is zero clearance meaning one could open the microwave door 90 degrees out when mounted hugging the kitchen cabinet's side this could not be done. The unit was taken back by installers. Very disappointed. 60 days of waiting!

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We're incredibly sorry for the trouble when trying to have your microwave installed. We know how disappointing this must have been. The minimum distance from door hinge side to adjacent wall should equal 1/2 an inch with this unit. Thank you for taking the time to stop by with this review. -Gina@GEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality microwave! I paid for install and that was well worth it too! Working great and if matches my GE black slate appliances!

    I would recommend this to a friend
  • Cons mentioned:
    Button responsiveness

    Rated 5 out of 5 stars

    Loving the New Appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint on this microwave is the key pad is not as sensitive as I was used to. Must really press to get the key pad to respond

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my microwave. Great features. Can't wait to use them all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is great and does everything it is supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwsve - Cottage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and matched what I ordered. Working well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kitchen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ! best purchase, looks greatin our kitchen

    I would recommend this to a friend