Customer Ratings & Reviews
- Model:
- GTS18HGNRBB
- SKU:
- 6390234
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 17.5 Cu. Ft. Top-Freezer Refrigerator, especially its overall performance, perfect size, and ample storage capacity. Many appreciate its beautiful design and how quickly it reaches a cold temperature. The main concern expressed by some customers is the refrigerator's noise level.
This summary was generated by AI based on customer reviews.
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is terrible with their delivery plans they kept postponing deliver and then tried to schedule another month out. I will never purchase an item fro best buy that utilizes their delivery
No, I would not recommend this to a friendFreezer heats up to 60° once a week
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for about 2 months and the freezer has been heating up to 60° once a week. This problem started about 2 weeks after delivery and hasn’t stopped since. I’ve had 2 Geek Squad repair appointments and some parts have been replaced. I've spoken with two store managers and gotten no resolution. With each repair appointment, I lose time and money (missed work and wasted food). We shouldn’t be troubleshooting a brand new refrigerator. It’s obviously a lemon and it should be replaced! It’s a very basic model, it’s loud and it runs every half hour. I could live with all that if the freezer worked. I’m not asking for the moon here.
No, I would not recommend this to a friend- Cons mentioned:Noise level
100% Buyers Remorse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is incredibly LOUD. Complete buyers remorse.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for choosing GE Appliances. We are very sorry to hear about the noise issue with your refrigerator. This is not something we would expect and would be happy to help with. There are many possible sources for the noise and hope you will reach out on our Contact Us page or social media so we can look into this. If the noise sounds abnormal, please take advantage of the warranty by calling 1-800-432-2737. Thanks so much. - John@GEAppliances
THE WORST SERVICE YOU COULD GET
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Fridge, had to wait a while for it to come in and that is expected in these times. Month or so later got a e-mail on Sunday that they would be delivering on Wednesday. Called Tuesday told me they would be there between 8:00 AM and 12. Take day off of work vacation, get up clean out fridge and move it out of the way. 9AM they call and tell me they don"t have and don'y know when they will. Offered me a 50 dollar gift card as compensation. A Joke. The people working there are great, the corporation is not a business I will be patronizing again. Good Riddance Robert
No, I would not recommend this to a friendSorry I bought this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the only one available for quick delivery. I needed one to replace an old one that had a bad compressor. Way too small for two adults
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Suzie - Thanks for taking the time to write a review. We hate to hear that you're not pleased with your refrigerator. This certainly isn't the evaluation we like and we do apologize for any inconvenience with the size. As we always strive to improve our products for our consumers, we'll be sure to share your comments with our product design team. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
Extremely Small
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very small! This item would be good for an efficiency apartment.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, we appreciate your review. We’re sorry to hear of your concern regarding the size of your new refrigerator. We appreciate you providing us this feedback and we will pass it along to our refrigerator product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. -Chris@GEA
Refrigerator is great!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to family and friends! I love having an extra refrigerator!
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap. We bought it’s 4/23/21 and the magnet on the freezer door doesn’t keep it shut. And the food that we put in the rear of the fridge freezes over.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your refrigerator's freezer is not staying closed and that your food is freezing over in the back of the unit. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
NO DELIVERY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY NO COMMUNICATION ON DELIVERY, NO CALL NO TEXT NO DELIVERY.
No, I would not recommend this to a friendStore manager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator not cooling i talked to frank store manager to replace he said no
No, I would not recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has scratches and metal marks and still they sold this fridge they didn’t have options
No, I would not recommend this to a friendBad Deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor set up. Ended up without a fridge for Thanksgiving.
No, I would not recommend this to a friendGE Refrigerator 17.5 Cu.Ft.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor energy efficiency. Seemed to run ALL the time. Very small refrigerator so I exchanged it for a larger one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your business and understand when a new appliance doesn't meet your expectations. If you live in an extremely hot, humid area or are experiencing a heat wave where you live, the run time may approach 100%. For refrigerators and freezers to maintain the proper temperature, the compressor will run much of the time. Refrigerators and freezers have compressors that are designed to run 80% to 90% of the time. This makes them more energy efficient because the greatest amount of energy is used when the compressor cycles on as opposed to when the compressor is actually running. We hope that you are enjoying your new refrigerator and it works out better for you and your family. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
broken already
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken...we are returning and replacing in fact this coming Monday, August 8, 2022
No, I would not recommend this to a friendLemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, had to return for a replacement! No refrigeration.
No, I would not recommend this to a friendDefective-Sent Back.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to be returned. Defective and would not cool or properly.
No, I would not recommend this to a friendN/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not buy wish someone would get this straight already
No, I would not recommend this to a friendnever got product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never got this product said it was out of stock. thanks
No, I would not recommend this to a friend- Pros mentioned:Capacity, Size
Small But Spacious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, compact refrigerator with a surprising amount of storage space inside.
I would recommend this to a friend - Pros mentioned:Size
Good fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2021 and started not cooling in 2024... great fridge compact size... def. Buying lo ger warrenty next time.
I would recommend this to a friend