Customer Ratings & Reviews
- Model:
- JES2051SNSS
- SKU:
- 4639100
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 2.0 Cu. Ft. Full-Size Microwave for its size, ease of use, and performance, with many praising its heating capabilities and power. Positive feedback also highlights the microwave's price and features, along with its attractive appearance. However, some customers noted concerns about the noise level and the door's sturdiness, while others experienced issues with the buttons and display. A few also mentioned problems with the turntable.
This summary was generated by AI based on customer reviews.
Good features for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted black to match my other appliances and this unit had the sensors which help in cooking .wife loves it
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Mike - thanks for reviewing your new microwave. We're glad to hear your wife loves it! Thanks for choosing GE Appliances! NANCYatGEA
I am short and it helps to have it on the counter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works like the one over the stove.With the exception that I don’t spill anything on me or my counter top stove when I remove it.
I would recommend this to a friendStay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this unit. GE admits there are problems with it. They will not even repair it. After problems with 3 units in less than 5 months had to fight with Comer relations to get them to send a different unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are truly sorry to hear about the issues you have had with your GE microwave. We do understand your disappointment and frustration and are happy to hear you are currently working with our consumer relations team. This is a model that we have offered for many years and over the years it has proven to be a very reliable model. The warranty on this model like many of our countertop units provides for replacement of the unit rather than service. If that is a concern, be sure and check the warranty terms for your replacement model. We're confident you will be happy with your replacement model. Kind regards - Vikki@GEA
piece of crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working at one year. All of a sudden the thing stops heating. I tried every recommendation and still doesn't heat. Then they want to charge $99 to come look at tit. Not to fix but come look at it. I knew I should have went with LG.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello CRAP, thank you for your review. We are sincerely sorry that your microwave has stopped heating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Return Date passed found Microwave does NOT work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a GE 2.0 Stainless Steel and come to find out after the return date has passed that the Microwave does not work/ heat you it on it just completes the time without heating the food
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sincerely sorry your microwave isn’t working and can only imagine how frustrating this has been. This certainly isn’t the experience we expect for you, and we’d like to take a closer look into this. Please reach out to us via social media, our website under “contact us,” or by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA
Clunky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky , buttons difficult to press . Would not buy again
No, I would not recommend this to a friendDo not Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase. I have gone through 2 in a year. This make and model does not hold up to anything. This time it has been used maybe 5 times amd it has stopped working. It is junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave has stopped operating properly so soon into its lifespan and that you have gone through two units in a year. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA
works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for a built in microwave. Fit right into cabinet. Heats everything fast and easy to use.
I would recommend this to a frienddented
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned 2 of the same item. Received with dent in top corner of door. Must be a manufacturer fault because both were identical. Shouldn't spend a couple of hundred dollars and have something with a visible flaw. I can't comment on how it works as we never even plugged them in.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello wfabby, thank you for your review. We’re sorry to hear your microwave was not operating properly and that it had to be returned. We understand how that would be frustrating. We sincerely hope we will have the opportunity to earn your business back in the future. If you would like to speak with us about our current lineup of products, please don’t hesitate to do so via the “Contact Us” link on our website. -Chris@GEA
Ship to Store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you've seen the movie Pet Detective, that's how the product was delivered (at least when it arrived on the porch). The delivery folks should have rejected it and returned it instead of making us return it. We should have had it shipped to the store instead. Returned the item and both for cheaper at Lowe's.
No, I would not recommend this to a friendNice microwave wave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd one. The last one I had lasted about 5 years. It worked well, up until it didn’t, then I just got another one.
I would recommend this to a friendExcellent product - large capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was an exact replacement for our previous GE microwave. We love it; however, it’s very large!
I would recommend this to a friendDied after 1 year, 3 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 1 year, 3 months and then completely died after microwaving a bowl of rice for 90 seconds. I would expect better from GE.
No, I would not recommend this to a friendGE microwave not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it stopped warming up food one year after purchase
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear that your microwave unit is not heating anymore and can understand your disappointment. If you haven’t already, we would suggest reaching out to our service team for an appointment. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We are confident they will be able to help.
Chanelle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior product very reliable and use a real gem this is my second on purchased this year .
I would recommend this to a friendGarbage!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Jan 2021 - worked fine while it worked - and quit working November 2022. Piece of junk :(
No, I would not recommend this to a friendLasted 1.5 yrs-- JUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Jan 2020, and smelling like burning plastic by Sept 2021. So mad about how long it lasted for this price point. I had higher expectations of GE products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings,
We're terribly sorry to hear that your microwave began smelling like burning plastic. We can understand how concerning that is. If this is not the result of burned on foods then we would recommend a service call. You can schedule an appointment by calling 1-800-432-2737. All the best! Mike@GEA
Poor quality microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this microwave as a replacement. I've only had it for 2 weeks. The fan inside the microwave make a loud sound. This is my 3rd microwave in 3 years. I don't recommend.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're sorry to hear about the difficulties that you've experienced with your microwave. If you have not done so already, please take a look at this article that details the normal operational characteristics for a microwave: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900 - We hope that this helps. If you have further questions, please feel free to reach out to us via email or live chat. -Michael
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has high voltage and easy to set up. Price was reasonable too
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. It holds all of the larger sized casserole dishes.
I would recommend this to a friend