Customer Ratings & Reviews
- Model:
- GCST20S1WSS
- SKU:
- 6580725
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers highly value the product's solid overall performance, its convenient size, and its ease of use. They also appreciate its powerful operation and useful features. However, some customers have noted concerns regarding its noise level, the design of its opening button, and the quality of the door latch.
This summary was generated by AI based on customer reviews.
Not so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 years. I expected more from this company.
No, I would not recommend this to a friendGE is the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave. It’s just like my older model I replaced. I love GE.
I would recommend this to a friendStay Away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this unit. GE admits there are problems with it. They will not even repair it. After problems with 3 units in less than 5 months had to fight with Comer relations to get them to send a different unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are truly sorry to hear about the issues you have had with your GE microwave. We do understand your disappointment and frustration and are happy to hear you are currently working with our consumer relations team. This is a model that we have offered for many years and over the years it has proven to be a very reliable model. The warranty on this model like many of our countertop units provides for replacement of the unit rather than service. If that is a concern, be sure and check the warranty terms for your replacement model. We're confident you will be happy with your replacement model. Kind regards - Vikki@GEA
Nice Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good so far! It's just been a couple of weeks.
I would recommend this to a friendNice microwave wave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd one. The last one I had lasted about 5 years. It worked well, up until it didn’t, then I just got another one.
I would recommend this to a friendworks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a replacement for a built in microwave. Fit right into cabinet. Heats everything fast and easy to use.
I would recommend this to a friendReturn Date passed found Microwave does NOT work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a GE 2.0 Stainless Steel and come to find out after the return date has passed that the Microwave does not work/ heat you it on it just completes the time without heating the food
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sincerely sorry your microwave isn’t working and can only imagine how frustrating this has been. This certainly isn’t the experience we expect for you, and we’d like to take a closer look into this. Please reach out to us via social media, our website under “contact us,” or by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA
dented
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned 2 of the same item. Received with dent in top corner of door. Must be a manufacturer fault because both were identical. Shouldn't spend a couple of hundred dollars and have something with a visible flaw. I can't comment on how it works as we never even plugged them in.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello wfabby, thank you for your review. We’re sorry to hear your microwave was not operating properly and that it had to be returned. We understand how that would be frustrating. We sincerely hope we will have the opportunity to earn your business back in the future. If you would like to speak with us about our current lineup of products, please don’t hesitate to do so via the “Contact Us” link on our website. -Chris@GEA
Clunky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky , buttons difficult to press . Would not buy again
No, I would not recommend this to a friendShip to Store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you've seen the movie Pet Detective, that's how the product was delivered (at least when it arrived on the porch). The delivery folks should have rejected it and returned it instead of making us return it. We should have had it shipped to the store instead. Returned the item and both for cheaper at Lowe's.
No, I would not recommend this to a friendExcellent product - large capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was an exact replacement for our previous GE microwave. We love it; however, it’s very large!
I would recommend this to a friendDied after 1 year, 3 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 1 year, 3 months and then completely died after microwaving a bowl of rice for 90 seconds. I would expect better from GE.
No, I would not recommend this to a friendChanelle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior product very reliable and use a real gem this is my second on purchased this year .
I would recommend this to a friendLasted 1.5 yrs-- JUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Jan 2020, and smelling like burning plastic by Sept 2021. So mad about how long it lasted for this price point. I had higher expectations of GE products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings,
We're terribly sorry to hear that your microwave began smelling like burning plastic. We can understand how concerning that is. If this is not the result of burned on foods then we would recommend a service call. You can schedule an appointment by calling 1-800-432-2737. All the best! Mike@GEA
Garbage!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Jan 2021 - worked fine while it worked - and quit working November 2022. Piece of junk :(
No, I would not recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. It holds all of the larger sized casserole dishes.
I would recommend this to a friendNot a good Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Microwave June 4 2020 stop heating food up December 14 2020 that should tell you something. GE DOESN'T NOT WONT TO REPLACE IT
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Poor, thank you for your review. We are sincerely sorry your microwave is not heating so soon into its lifespan. This is certainly not something we would expect to hear and can certainly understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via the “Contact Us” link on our website and we will be happy to assist you further! -Chris@GEA
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased and already stop heating our food up. Call manufacture to get it repaired but the microwave is to new they don't make parts for it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Blondieee - thank you for providing a review of your microwave. We are sorry to hear you are unable to get it repaired. You should be able to get a replacement with your purchase receipt. Should you have questions, please follow the instructions in the back of the Owner's Manual. We hope this helps! Thanks for providing your feedback! NANCYatGEA
GE microwave not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it stopped warming up food one year after purchase
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear that your microwave unit is not heating anymore and can understand your disappointment. If you haven’t already, we would suggest reaching out to our service team for an appointment. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We are confident they will be able to help.
JUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a week or 2 and quit working. Buttons VERY user unfriendly, sometimes it heats too much or too little, using the same amount of the same thing and same container so unpredictable how to calculate time to get desired temperature. Piece of Junk.
No, I would not recommend this to a friend