Customer Ratings & Reviews
- Model:
- JES2051DNBB
- SKU:
- 3117452
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Defrost for its solid overall performance and convenient size. Many appreciate its ease of use and powerful operation compared to previous models. Select customers also enjoy its design and available features, while very few have commented on its quiet operation.
This summary was generated by AI based on customer reviews.
dented
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned 2 of the same item. Received with dent in top corner of door. Must be a manufacturer fault because both were identical. Shouldn't spend a couple of hundred dollars and have something with a visible flaw. I can't comment on how it works as we never even plugged them in.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello wfabby, thank you for your review. We’re sorry to hear your microwave was not operating properly and that it had to be returned. We understand how that would be frustrating. We sincerely hope we will have the opportunity to earn your business back in the future. If you would like to speak with us about our current lineup of products, please don’t hesitate to do so via the “Contact Us” link on our website. -Chris@GEA
Clunky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clunky , buttons difficult to press . Would not buy again
No, I would not recommend this to a friendShip to Store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you've seen the movie Pet Detective, that's how the product was delivered (at least when it arrived on the porch). The delivery folks should have rejected it and returned it instead of making us return it. We should have had it shipped to the store instead. Returned the item and both for cheaper at Lowe's.
No, I would not recommend this to a friendExcellent product - large capacity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was an exact replacement for our previous GE microwave. We love it; however, it’s very large!
I would recommend this to a friendDied after 1 year, 3 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 1 year, 3 months and then completely died after microwaving a bowl of rice for 90 seconds. I would expect better from GE.
No, I would not recommend this to a friendChanelle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior product very reliable and use a real gem this is my second on purchased this year .
I would recommend this to a friendPoor quality microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this microwave as a replacement. I've only had it for 2 weeks. The fan inside the microwave make a loud sound. This is my 3rd microwave in 3 years. I don't recommend.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're sorry to hear about the difficulties that you've experienced with your microwave. If you have not done so already, please take a look at this article that details the normal operational characteristics for a microwave: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900 - We hope that this helps. If you have further questions, please feel free to reach out to us via email or live chat. -Michael
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has high voltage and easy to set up. Price was reasonable too
I would recommend this to a friendLasted 1.5 yrs-- JUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Jan 2020, and smelling like burning plastic by Sept 2021. So mad about how long it lasted for this price point. I had higher expectations of GE products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings,
We're terribly sorry to hear that your microwave began smelling like burning plastic. We can understand how concerning that is. If this is not the result of burned on foods then we would recommend a service call. You can schedule an appointment by calling 1-800-432-2737. All the best! Mike@GEA
Garbage!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Jan 2021 - worked fine while it worked - and quit working November 2022. Piece of junk :(
No, I would not recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. It holds all of the larger sized casserole dishes.
I would recommend this to a friendNot a good Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Microwave June 4 2020 stop heating food up December 14 2020 that should tell you something. GE DOESN'T NOT WONT TO REPLACE IT
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Poor, thank you for your review. We are sincerely sorry your microwave is not heating so soon into its lifespan. This is certainly not something we would expect to hear and can certainly understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via the “Contact Us” link on our website and we will be happy to assist you further! -Chris@GEA
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased and already stop heating our food up. Call manufacture to get it repaired but the microwave is to new they don't make parts for it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Blondieee - thank you for providing a review of your microwave. We are sorry to hear you are unable to get it repaired. You should be able to get a replacement with your purchase receipt. Should you have questions, please follow the instructions in the back of the Owner's Manual. We hope this helps! Thanks for providing your feedback! NANCYatGEA
GE microwave not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it stopped warming up food one year after purchase
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear that your microwave unit is not heating anymore and can understand your disappointment. If you haven’t already, we would suggest reaching out to our service team for an appointment. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We are confident they will be able to help.
JUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a week or 2 and quit working. Buttons VERY user unfriendly, sometimes it heats too much or too little, using the same amount of the same thing and same container so unpredictable how to calculate time to get desired temperature. Piece of Junk.
No, I would not recommend this to a friendDidn't last 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it Dec 2017, as of today, it's dead 6/17/2019. I was great while it lasted.. it just didn't last very long
No, I would not recommend this to a friendTerrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was open box. After 2 days front panel stopped working. We returned it. Also side measurements did not include the screw heads that stuck out.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working. Broke down right after the warranty ran out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .HI - This is not the consumer experience we would expect to hear and apologize for the issues you have had with your microwave. We would like to understand your situation better. Please reach out to us on social media so we can do so. We hope to hear from you soon. All our best! Vikki@GEA
Lasted only 3 years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just died. Lasted one month short of 3 years. Home appliances should last longer than that. Would not recommend.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that your microwave stopped operating properly so soon into its lifespan. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Face of microwave fell apart, plug bent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointing. A gift that was embarrassing!
No, I would not recommend this to a friend