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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 494 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the 21.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator for its overall performance, quiet operation, and ample storage space within a well-designed frame. Many appreciate the functional design and lighting, easy-to-access temperature controls, and fingerprint-resistant finish. However, some customers have noted issues with the water dispenser and the handle material, while a few have reported concerns about the door quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 494 reviews
  • Cons mentioned:
    Leveling

    Rated 1 out of 5 stars

    Leaning Tower of Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t level refrigerator// because it’s on wheels which wasn’t in description appliance can’t be leveled so it’s a leaning tower…

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We can understand your concern. The GZS22IYNFS does have leveling screws on the rollers. The leveling screws are only on the front rollers. Please review page 27 in the manual. If you have issues, please take advantage of your warranty and reach out to Bodewell service by calling 1-833-426-3393. Thank you! Joyce@GEAppliances GE_Appliances

  • Rated 2 out of 5 stars

    Mr. Ivan T.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water Dispenser leaks water since the very first day. May 5 2025. Technician came and recommend to replace it. June 7 2025. We are waiting...

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      If you are waiting on a replacement from Best Buy, we recommend calling 1-888-237-8289 to get updates as to when you can expect the new refrigerator to arrive. If the promise of a replacement was offered by Bodewell (our service team), we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances GE_Appliances

  • Rated 4 out of 5 stars

    good but not enough door storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice looking but wish there were more storage in the doors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is as described as we were limited to space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great capacity for size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the amount the this refrigerator holds for a side by side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Totally worth the money and buying!!! I recommend it to anyone and everyone!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ugly black leatherette sides

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stainless steel doors only. Sides were a black leatherette type material. Ice makes was difficult to use and so was access to slow it's production.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for the feedback about the textured dark gray sides we offer on our stainless finish refrigerators. If you continue to have concerns with the icemaker, we recommend contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your refrigerator evaluated and repaired as needed. -Vikki@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Great counter depth fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was very reasonable priced and full featured.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke immediately

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it because it was available quickly with the basic features we wanted from a fridge. I'm not a fan of the external water/ice dispenser but there wasn't a version with internal dispensers. I felt it was a bit overpriced for the quality of the finish and plastic but I figured that GE would at least have more parts/technician availability than the manufacturer of my previous fridge (LG). The unit stopped cooling pretty much immediately. It didn't even last 12 hours before the compressor seemed to die and was blowing warm air into the compartments. It was warmer in the fridge than in my house. I got the Geek Squad plan but Best Buy wasn't going to repair it and didn't have any more stock so they picked it up for free a couple days later and gave me a full refund.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Oh no, we're so sorry to hear that your refrigerator stopped working after it was installed and had to be returned. We know what this is not what you would expect to happen and how much of a letdown this would be. If there is anything we can do to earn your trust back, please let us know. We are here for you and would love to help you find a new refrigerator. -Chris@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great value for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great price. I love the lights inside...everything is highly visible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought it was going to be better than the one I replaced but this one is smaller. the saleman said that a bigger one would not fit in my front door. I don't understand since my older one was bigger and wider. Very disappointed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Gets it done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice for the price. A bit noisy but has room and the basic features in a fridge. No complaints so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome counter depth fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fantastic! Sales person was very helpful selecting the right fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality and like the layout.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality and like the layout, ice and water work great too,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits the space perfectly. Love all the LED lights!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery experience could have been better. Besybuy remedied the issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad, bad, bad!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s much louder than our prior fridge which lasted over 15 years. You can hear the water running inside the fridge to the ice maker in such a way and so loud it sounds like a water leak. Initially this noise prompted my wife to call customer service thinking we had an issue. The compressor makes the shelves vibrate. Turns out nothing is actually wrong…ugh. Also the side by side doors do not line up equally.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Newer refrigerators sound different from older models because they have more features and use newer technology. We recommend you review the "Normal Operating Conditions" section on pg. 32 of the Owner's Manual. Thanks for taking the time to share your feedback. We appreciate you being part of the GE Appliances family. GE_Appliances

  • Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator disappointed me. I expected a quiet fridge since it was brand new, and it makes all kinds of racket...that are supposedly normal. I woukd not recommend.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello, we appreciate your review. We’re sorry to hear of your concern regarding the noise level of your new refrigerator. We appreciate you providing us this feedback and we will pass it along to our refrigerator product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. -Chris@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great delivery and set up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My driver was so helpful and kind! Give him a raise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good frig at a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good side by side beats a “French door” anytime!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for beginners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color! Awesome product,highly recommended

    I would recommend this to a friend