Customer Ratings & Reviews
- Model:
- GTS22KSNRSS
- SKU:
- 6398921
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, capacity, and size of the 21.9 Cu. Ft. Garage-Ready Top-Freezer Refrigerator. Many appreciate its temperature control and low noise level, and some find the design simple and appealing. However, some customers have expressed concerns about the absence of a freezer light, issues with the door seal, and the susceptibility of the stainless steel to fingerprints.
This summary was generated by AI based on customer reviews.
Only place in mobile alabama that had one in stock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only place in mobile alabama that had one in stock
I would recommend this to a friend- Pros mentioned:Noise level, Size
A perfectly normal fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for an office break room: perfect size to be shared among 10 people. Very quiet as well.
I would recommend this to a friend Top freezer refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator looks nice and works really good , the only problem it has is that the gasket of top door and bottom door don't match making the doors uneven.
No, I would not recommend this to a friendHORRIBLE CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cant even vall you to tell you the messed up they text you to call them amd make you wait on hold
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there. We're sorry to hear that you've had bad customer service from our end. This isn't the type of experience we'd like for our customers to have and apologize. If you're still having issues, please feel free to reach out via private message on our social media sites. Thanks. -Arnesha@GEA
Belowbasic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made product. Quality of material is sub par. Would not recommend product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, we appreciate your review. We’re sorry to hear of your concern regarding the quality of your new refrigerator. We appreciate you providing us this feedback and we will pass it along to our refrigerator product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. -Chris@GEA
refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.few bumps on door frost leaking in freezer dorr opening certainly has issues
No, I would not recommend this to a friend- Pros mentioned:Capacity, Overall performance
A very good fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A vry good fridge, especially at this price point. Super roomy. Also, made in the USA!
I would recommend this to a friend Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrig has hole in no leveling legs Poor installation
No, I would not recommend this to a friendFreezer doesn’t stay shut!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have now owned this refrigerator for a little over a year and I felt like I needed to warn people. Unless you VERY gently shut the refrigerator door, the freezer pops open! We’re not talking a slamming of the door, just a normal closing as you’re walking away will do it. I have now had to throw away everything in my freezer three times because non family members have gone out to grab a drink, shut the door as they turned to walk in and not realized they’ve inadvertently opened the freezer. That one soda just cost me about $100 in ruined food. I’ll be calling GE today to see if they offer some sort of fix, but unless you want to keep throwing away all the food in your freezer, I wouldn’t recommend. I’ll update post if they offer a solution. And yes, I’m kind of an idiot for being lazy and not dealing with this before the one year mark. That’s on me…ugh!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear you lost food. We can understand how frustrating this would be for you. It is not unusual on a two-door refrigerator for one door to pop open when the other door is being closed. The refrigerator and freezer sections are connected by air channels to allow air to pass between them. Slamming or vigorously pushing a door shut forces air from one cavity into the other, often pushing the second door open. Please take a look at the following link that will offer some suggestions and tips that can help. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16979&_ga=2.207091283.1738487097.1651512251-286710438.1648489339&_gac=1.205254052.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE If you believe there is an issue with your refrigerator, please reach out to us directly via a private message on Social Media. Thank you! Joyce@GEA
Freezer is not cold enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer temperature hovers around 15F. Never gets to 0F. Not safe for frozen food.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there. When measuring the temperature, remember that the frequency of door openings plays a large role in maintaining proper freezer temperatures. Taking an air temperature reading would not be accurate because air temperatures fluctuate any time the door is opened. Place the thermometer in between two packages of food that have been in the freezer for more than 24 hours on the middle shelf (or as close to the middle of the unit as possible) and leave it there for at least three minutes. Putting the thermometer in ice cream that has been in the freezer for at least 12 hours is the best way to check the temperature. We hope this helps! If you need additional assistance, please reach us via social media. -Gina@GEA
Dying after only a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in Nov. 2020 to have a 2nd fridge and freezer for extra storage, especially around the holidays, and now, a little over a year later, the freezer wont get cold enough to freeze anything. It basically feels like the refrigerator portion and that doesn't even seem as cold as it used to. Right before the holidays too, so thats extra nice. Everything stored in the freezer thawed, leaked all over the bottom of the freezer and is now garbage. Really disappointing. Refrigerators are not the kind of thing people should be expected to have to keep replacing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out to us about this situation – we truly hate to hear the freezer isn’t getting cold enough to keep your food frozen, and the refrigerator section also doesn’t feel as cold as it used to. We know anything that causes your food to not freeze properly would be worrying, especially just before the holidays; we truly regret any inconvenience caused. There are multiple factors that can potentially cause an issue with freezing. If the temperature surrounding the unit has been below 32 degrees F or above 110 degrees F, cooling can be adversely affected. Moving the temperature control from the recommended standard setting of 3 to the colder settings of 4 or 5 is recommended for trouble with lack of cooling. If you have already done so, you may want to check for possible frost buildup in the freezer; a buildup can cause an issue with cooling as well. Frost can be reduced by making sure the doors close and seal (and the gasket is not loose or damaged). If you continue to have this problem after troubleshooting, our Service Department is available at 1-800-432-2737; a technician would be able to properly diagnose and repair the refrigerator. We hope your refrigerator is back in good working condition again soon, so you can enjoy your extra storage without further inconvenience. If you have any other inquiries or concerns, we are always glad to assist. -Sarah@GEA
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this refrigerator but I received a different model.
No, I would not recommend this to a friendGo for a better built model/
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW is this refrigerator built cheap! As a Garage-Ready refrigerator you would expect customers to load it with soda and beer, but don't do it! With 24 cans of soda and a 12-pack of beer the full width shelf was sagging so much I was afraid it was going to break in half, so I took the beer off the shelf and put it in the large door shelf. Well, when you open the door, the shelf falls off. I would not recommend this refrigerator to a friend.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it ! Buy only if you have a strong back.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. Thanks for the review. We're sorry that you returned your refrigerator. We hope that you choose us again in the future for your appliance needs. Should you have any additional feedback, please reach out to us. All the best.-Kianna@GEA
- Cons mentioned:Freezer light
Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even at max settings, my ice cream is not frozen. A horrible purchase on my part.
No, I would not recommend this to a friend Ridiculous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUPER NOISY! Received this refrigerator 2 weeks ago and it sounds like there is a jack hammer inside. I can hear it two rooms away with the doors closed and it's getting worse by the minute. 4 days after the return window Best Buy is telling me there is nothing they can do and I have to deal with a GE. Nice customer service. This will be my last purchase from Best Buy. The team that dropped off the fridge put a 2ft long scuff in my hardwood floor. Thanks Best Buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your refrigerator is making a loud noise during operation. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA
Problems with freezer door
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer door on this refrigerator pops open when the bottom door is closed and at other times, leading to things starting to thaw until the open door is noticed. I definitely am not happy with this purchase.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is very disappointing. It was poorly assembled and the plastic packaging was hard to remove fully. The Best Buy staff, however, was very helpful and efficient. Particularly Jarrod.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're very sorry to hear your refrigerator is disappointing and that the packaging was hard to remove. We can see why you'd be annoyed, so we'll be sure to take your valuable feedback into consideration. With that said, we're pleased to see you received such outstanding service from your Best Buy. We're wishing you the best and we appreciate you reaching out. - Guy@GEA
Large appliance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has to be replaced after 2 months. We just received the replaced today. I hope this fridge is a good one this time!
No, I would not recommend this to a friendNot a garage refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is advertised as capable of operating in a garage. It's not. Have had two technicians out to look at it, and the bottom line is that it will never work properly in the garage. I feel totally misled, and would return it if possible.
No, I would not recommend this to a friend