Customer Ratings & Reviews
- Model:
- GSS23GGKBB
- SKU:
- 5638710
Rating by feature
- Quality
Rating 4.1 out of 5 stars
- Value
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the spacious interior, affordable price, and stylish design of the 23.2 Cu. Ft. Side-by-Side Refrigerator. They appreciate the ample storage space, value for money, and attractive stainless steel finish. However, customers are negative about the noisy compressor, small freezer, and faulty freezer light. They find the noise level to be disruptive, the freezer to be too small for their needs, and the freezer light to be non-functional.
This summary was generated by AI based on customer reviews.
Refrig
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Needed a part and it was sent very quickly
I would recommend this to a friendResponse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled due to installation policy that is misguided at best. Product is fine. Best Buy policy is not.
No, I would not recommend this to a friend- Cons mentioned:Poor customer service
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Led went out at 14 months and no help from GE. I spent hours on the phone with GE and absolutely nobody was a helpful. I finally open the case with them and I have spent over 20 hours on the phone and have never reached anyone to fix the issue or to see what they will do. I gave up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're terribly sorry to hear that you have been having a hard time with our customer service. This is not the experience we want to create and invite you to reach out to us on social media. We're look forward to helping you! Mike@GEA
Very Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our first 2-door side by side refrigerator. Very convenient and easy to use.
I would recommend this to a friendFrige side by side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me almost a year to get a fridge so I am just happy you all could get me one.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We're glad to hear that you have been overall pleased with your new refrigerator. We're always happy to help should you have questions about your appliances. Welcome to the GE Appliances Family! -Chris@GEA
- Cons mentioned:Noisy
Not made in USA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy, made terrible grinding and popping noises first day. Called about service; could not speak to anyone about noises; could only make an appointment.
No, I would not recommend this to a friend Nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t really had this refrigerator long enough to really rate it properly. But so far no issues.
I would recommend this to a friendLoud revving noise, can't recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe at some point it will be resolved but today will be the third time I've had GE Appliance service out to the house to do warranty work on this refrigerator. It makes a very loud revving sound when the door has been opened long enough to put groceries away (meaning not all that long). The first trip they reseated a fan motor. The 2nd trip they replaced a fan blade. The noise has returned every time although this last time it doesn't seem to happen as much. Not sure what they'll do this trip but we're getting close to having the fridge for a year at which point it will be out of warranty. I'm just hoping they can find the real problem before the warranty expires. Dealing with GE warranty service is no walk in the park, but that's a separate issue.
No, I would not recommend this to a friendNOT Counter Depth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product but they call it counter depth and it most certainly is not. I am exchanging it.
I would recommend this to a friendNot happy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay was disappointed that the filters were not the same that the website say it was the only reason why i bought it was because it said it used the same ones as my old refrigerator uses.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, thanks for sharing. We understand how convenient it would be for this refrigerator to use the same filters as your previous model, and we apologize for the miscommunication. We appreciate you making us aware of this and it will be corrected. The right filter for this Side-by-Side Refrigerator is XWFE. Here's a link:
https://www.bestbuy.com/site/refrigeration-water-filter-for-select-ge-refrigerators/6406504.p?skuId=6406504
Thank you for your support. Have a great day.
-Sylvia@GEA
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get cold enough. The motor might have an issue.
No, I would not recommend this to a friendafter having it 2 weeks I already need service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all. After waiting 5 weeks for delivery I have to have a service call on the freezer after only having it installed 2 weeks ago!
No, I would not recommend this to a friend- Cons mentioned:Noisy
GE FRIDGE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely loud when running! If you are used to not hearing your refrigerator while it’s on DO NOT PURCHASE THIS REFRIGERATOR!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello! We appreciate your feedback and are happy to have you as part of the GE Appliances family. We're sorry that your refrigerator is loud while running. We see how this can be frustrating since you are not used to hearing your refrigerator run. We have sent your feedback to our product team for future reference. Stay safe! Emily@GEA
- Cons mentioned:Light
I got a lemon
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer side light never worked. Sfter many tech visits and parts changed the light never worked.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so sorry to hear you have had continued difficulty with the light in the freezer section of your GE refrigerator. This is not the owner experience we want for you. If the issue has persisted, please reach back out to your servicer and let them know the repair was not successful. You can also reach out to us on social media if you prefer. Kind Regards, Vikki@GEA
Missing a part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get upset every time I look at the item purchase , when I see the missing part
No, I would not recommend this to a friendSide by side refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small, shelves aren’t in good places and can’t be moved
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thanks for the review. Your comments about your refrigerator's capacity and shelving are greatly appreciated. As we always work to improve our products, we'll be sure to share your feedback with our product design team. Thanks again! -Mikayla@GEA
Great fridge, lousy ice maker.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through two of these refrigerators and the ice makes loud noises that lasts for about 30 minutes. You can't fully turn off the ice machine. Everything else is fine with the fridge.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello totaltechmember, thank you for your review. We’re sincerely sorry your refrigerator's ice maker is not operating properly. We understand how that would be frustrating and would love to assist you with this. Your ice maker has a power switch that will allow it to be turned off. Additionally, if you would prefer, you may unplug your ice maker to cease its operations. Please reach out to us via the “Contact Us” link on our website and we will be happy to assist you further! -Chris@GEA
Water dispenser didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just had the fridge delivered and the water dispenser doesn't work. Disappointed! Now waiting on a service call to fix a brand new fridge.
No, I would not recommend this to a friendLook Up Order History
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 Fridges so far not one Undamaged.... Been trying to get one since long before covid...terrible.
No, I would not recommend this to a friend- Cons mentioned:Poor customer service
Run from this product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this fridge if you love wasting money, both on the fridge and food you’ll be throwing away. My wife and I bought this fridge as we thought a GE product would work well. Low and behold, it does not. We have the temp set to 34 and multiple thermometers constantly show ABOVE 42 degrees. We’ve even tested the temp per GE’s instructions and still get temps between 43 and 45. These temps are being taken first thing in the morning (after being left in the fridge overnight). We’ve had GE out twice to “service” the fridge, with nothing more being done other than being told “we’ll, the computer says nothing is wrong”. I’m at the point of taking a hit to sell this fridge at a loss and buy ANYTHING else besides a GE product.
No, I would not recommend this to a friend