Customer Ratings & Reviews

Hello there. We hate to hear that you are having problems with your dishwasher, even after having it service. We can see how this is unexpected and apologize for the hassle. If you are still having problems, please schedule an appointment by calling 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Thanks. -Arnesha@GEA

We're glad you reached out. We recommend you follow the troubleshooting tips in the "Dishwasher won’t run" section on pg. 21 of the Owner's Manual. If this doesn't prove helpful, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.

Hi there, we're terribly sorry to hear that the stripping along the door is coming off during operation. We can imagine how worrisome this is for you and we're happy to help. For additional help, we suggest you contact your installers or the Best Buy you purchased this from. We appreciate you bringing this to our attention and we're wishing you the best. - Guy@GEA

Hi - Thank you for having purchased a new GE dishwasher for your home. We are sorry to hear you are not happy with the longer cycle times and can understand how that could be an inconvenience at times. In recent years, there have been changes to federal water and energy efficiency guidelines, which means dishwashers use less water and less energy to run. Consequently, new dishwashers now run longer to ensure good wash performance and use less energy to do so. You're also using less hot water and saving energy because your water heater does not need to provide as much hot water to achieve the same wash results. You can determine how long the cycle takes based on the wash cycle you choose and the additional options you select. If you choose the One Hour cycle with no options, you can expect the cycle to take approximately 60 minutes. This cycle is especially useful for light to medium soiled dishes. Your cycle time will increase with each option you select. You are in control of how long your wash cycle will be. Please refer to Pages 5-6 for additional information regarding cycle times and the various options available. We hope you find this helpful. All our best! Vikki@GEA

We're so sorry that your dishwasher isn't turning on after only a month of use. This is not something we would expect and we hate that you're dealing with issue. It's possible that a fuse is blown or the circuit breaker is tripped. If this is the case, replace fuse or reset circuit breaker and remove any other appliances from the circuit. If you discover that's not the issue, then we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your dishwasher. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We hope this helps. All the best, Kelsey@GEA

Hi there, thanks for leaving a review. So sorry to hear about the door shutting issues you've had here. In this case, we'd recommend taking a look at the tips laid out in an article titled DISHWASHER - DOOR DOES NOT CLOSE PROPERLY to see if they help. If you continue to have issues, we'd recommend reaching out to our service team. They can be contacted by calling: 1-800-432-2737 - Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET. Hope this is helpful for you! All the best. -Michael@GEA

We are glad to hear that you got a replacement for your dishwasher's bottom rack. If you need additional assistance with your dishwasher, please send us a private message via Facebook, Instagram or X with your contact information, complete model/serial numbers, and a copy of this review.