Customer Ratings & Reviews
- Model:
- GSS25IMNES
- SKU:
- 6332602
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the refrigerator's overall performance, capacity, sleek design, LED lighting, and quiet operation. Many appreciate its good size, temperature control, and fingerprint resistance. However, some customers have expressed concerns regarding the ice maker's performance and door alignment.
This summary was generated by AI based on customer reviews.
Damaged and used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am SO disappointed in Best Buy’s lack of customer service. I received a damaged (very noticeable dent on front of freezer door) refrigerator. The packaging seemed a bit off. This isn’t the first refrigerator I’ve bought, but I just assumed it was GE, until I looked closer. The freezer was full of crumbs/dirt. It soon started to make a god awful sound every so often. After a couple of days of it scaring my children so much they’d run off crying and covering their ears, I inspected it and found the ice maker to already be turned to the “on” position. It had not been connected to a water source yet, so we had not turned it on. What I can assume is that it was returned by another customer to Best Buy because of the dent after being used. I paid for a new, undamaged refrigerator and instead got an apparently used and noticeably damaged one. The one star comes from the fact that I have tried to contact Best Buy multiple times and have received NO response other than “someone will be with you in 20 minutes” only to never have contact. This is the second appliance I have purchased from Best Buy. The first was a stovetop that they didn’t even have in stock but still let me pay for it and scheduled delivery, and it wasn’t until I had waited a couple of hours that they said they didn’t actually have it. I should have known better than to have ordered anything else from them.
No, I would not recommend this to a friendRefrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator slow delivery but works for me.?
I would recommend this to a friend- Cons mentioned:Door alignment
I can hear it across the house in my bedroom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of garbage. Louder than my previous fridge that was 15 years old. First one was super noisy, ordered another and even louder. Not to mention you cannot level the fridge and both I got were wonky. Doors are not level either.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - This is not the consumer experience we would expect to hear and apologize for the issues you have had with your refrigerators. We can certainly appreciate your frustration and apologize for your inconvenience. We would encourage you to have service out to take a look at the refrigerator to check on the sounds you're hearing and to have the leveling issues with the refrigerator and doors resolved. We wish you all the best. Vikki@GEA
- Cons mentioned:Ice maker performance
would not buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker and water stopped working after 10 months, errors on control panel, compressor never shuts off 2 week wait for warranty service-big inconvenience
No, I would not recommend this to a friend Terrible G.E.Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this model refrigerator the Led lights in freezer continuous go out I. Hired G.E.repair man to fix it and 2 months later it goes out again also ice maker is very slow in making ice we are constantly out of ice. Change filters on a regular basis . Just a terrible product customer service don't care so this will be my last G.E. Appliance I buy and I'm spreading the word to friends and family's in not to buy G.E. and get ripped off
No, I would not recommend this to a friendUnsatisfied Senior citizen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive owner/user operating manual on refrigerator. Very inconvenient to Senior citizens customer on trying to learn refrigerator/freezer operations.
No, I would not recommend this to a friendSteph
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST experience ever!!! Bought a new refrigerator 2 years ago and freezer won't freeze. Cost to purchase was $2k, warranty not covered so would cost $1k to repair. GE IS HORRIBLE DO NOT RECOMMEND!!!!
No, I would not recommend this to a friendGood fridge but very poor delivery service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The contractor that Best Buy chooses to use sent out too small guys who were not strong enough to move the new refrigerator up the stairs to my house and so the fridge was not delivered. Bought the same fridge from Lowe's for the same price
No, I would not recommend this to a friendDisappointed...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were specifically looking for a fingerprint resistant stainless steel - and this is exactly what this fridge description said. However, the part that one touches the most - the handles - is not fingerprint resistant. I find this very misleading, almost fraudulent. The fridge doesn’t come with an egg container or a butter dish. Not happy with the product.
No, I would not recommend this to a friend