Customer Ratings & Reviews
- Model:
- GTS19KYNRFS
- SKU:
- 6494731
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 33 in. Wide 21.9 Cu. Ft. Top-Freezer Refrigerator for its overall performance, capacity, and size, with many appreciating its quiet operation and effective temperature control. While the design receives positive feedback for its sleekness, some customers have noted the absence of a freezer light and issues with the door seal, as well as the susceptibility of the stainless steel to smudges.
This summary was generated by AI based on customer reviews.
Best Buy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered fridge with big dang. It was so difficult to tell them to take it back redeliver due to work schedule so took the delivery and customer service was not appreciative at all
No, I would not recommend this to a friendGot a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We order this GE refrigerator off the web site. I t was delivered on time with no hicups. The problem was that when we pluged it in, it had a "knocking" noise as if the compressor was going out. We called and best buy came back out for us to return it. They did that in a courteous and timley manner.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for letting us know about your experience with this top-freezer refrigerator. We truly hate to hear the refrigerator made a ‘knocking’ noise when you first plugged it in, and you had to return it. We know how frustrating any issue with your appliance would be, especially when it’s brand new. If you had still had the refrigerator, our Service Department is available at 1-800-432-2737 and would have been happy to assist; we are confident a technician would have been able to properly diagnose and repair the issue. We do also have a section in the manual on page 19 with a list of what noises we expect the model to make, as well as a troubleshooting section starting on page 20, if those may have been helpful. As you have returned it, our Quality Control team will certainly still be informed of this issue for review – this is not compatible with the quality ownership experience we strive to provide, and we regret any inconvenience you experienced. We appreciate your feedback, as we always want to know of any potential areas of concern. If you have any other inquiries or concerns, we are happy to offer assistance any time. -Sarah@GEA
Great, Simple Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, took some time for the refridgerator section to get cold but that was expected. Otherwise, very happy with the pruchase.
I would recommend this to a friendFridge doesn't stay cold and freezer going only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Fridge doest stay cold,and keeps things luke warm. The freezer is going only had this appliance for 6 months. Keep waited for replacement but they keep pushing the date out. Now im told not til November
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to us! We’re so sorry to hear about the issues you’re having with your refrigerator. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating this can be. With that said, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We thank you for your patience, and if you need any additional assistance, please contact us on social media. Best regards – Matthew@GEA
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered this morning and the door won4 stay closed. I called the 800 number and they was no assistance
No, I would not recommend this to a friendOk fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge in the fall. It is a wonderful size for a family of 5. The fridge part works amazing and have no complaints. My issue is the freezer, you can not put something in the middle on the top shelf because it blocks the ventilation. In return it decreases the real-estate in the freezer portion.
No, I would not recommend this to a friendBeyond frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was dented on both sides as a giant hand was crushing a can. Had to use it for 2 weeks until a replacement was delivered... Didn't matter I had already waited for this delivery.... And they couldn't replace it for 2 weeks.... No apologies or reduction in price for inconvenience or frustration....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're awfully sorry to hear that your refrigerator arrived dented on both sides and that you didn't receive an apology. This is never the ownership experience we set forth for our consumers so we can only imagine how frustrating this must've felt for you. With that said, we appreciate your patience and we're glad to see you've received your replacement. Thank you for choosing GE Appliances. Please let us know if you have any other questions or concerns. - Guy@GEA
Nice fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. This is our extra one that we have on our patio. The stainless steel finish is very classy looking.
I would recommend this to a friendMrs. John Hokanson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator with optional ice maker came with the wrong ice maker and one could not be ordered that was right. The boxes for vegies and meats were very flimsy. Not strong like most boxes.
No, I would not recommend this to a friendrefrigeration installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installed the refrigerator, ok but did some minor damage to the cabinets
I would recommend this to a friendGe good brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a previous GE fridge was over 25 years old. Still working but was leaking water. Well made product so we decided to get same brand again.
I would recommend this to a friend- Cons mentioned:Freezer light
Usually an avid GE fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I bought a stainless steel fridge. No light in freezer. Lowest shelf on the door is very inconvenient to use. Need a larger drawer for cheese. Handles are too large and have bumped my head several times. Not up to GE name.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thanks for sharing your feedback. Your comments about adding a freezer light and the design of the shelves and handles are greatly appreciated. As we always work to improve our products, we will pass along your feedback to our product design team. Thanks again! -Mikayla@GEA
Great service and value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and excellent delivery service, on time and great communication.
I would recommend this to a friendStainless 2 door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic refrigerator. Large freezer, nice clean looking exterior. No complaints so far!
I would recommend this to a friendGE fridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a quality style stainless steel sleek look GE refrigerators that made a small refrigerator look roomy and fancy.
I would recommend this to a friendHuge freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a bigger fridge and wanted to stick to a top freezer style. The extra space is definitely in the freezer
I would recommend this to a friendSpacious Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The caps or plugs or caps that cover the handle holes on the right hand side of the fridge are missing.
I would recommend this to a friendGeneral Electric Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great replacement in the middle of a pandemic when most refrigerators were out of stock. It was a lifesaver.
I would recommend this to a friendShort lived
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only owned this for 30 some days and have had to call GE service to schedule a repair to fix it. We’ve lost the food in the freezer and the fridge due to cooling failure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Steve - We hate to hear of the troubles you've had with your refrigerator and are surprised this would happen. We can certainly understand how frustrating it must be to lose your food and we sincerely apologize for any inconvenience. We would be glad to assist in any way we can. Please feel free to send us a message on social media or at the "Contact Us" link on our website. In your message, please include your name, email, phone number, address, model/serial numbers, and a copy of your review. Thanks for the feedback. We hope to hear from you! -Mikayla@GEA
Great garage fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's for use in my garage only. Freezer fluctuate from -1 to 10 . Refrigerator part in setting 2 stays at 38 or lower.
I would recommend this to a friend