Customer Ratings & Reviews
- Model:
- ADHB35LZ
- SKU:
- 6390681
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 35-Pint Energy Star Portable Dehumidifier with Smart Dry for its effective performance, humidity control, ease of use, and relatively low noise level. Many appreciate its suitable size for basements. However, some customers have reported issues with the dehumidifier's capacity and the difficulty of installing the wheels.
This summary was generated by AI based on customer reviews.
Will get loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what its supose too but it ended up being relly loud. Also the tube is very short to run to a drain.
I would recommend this to a friendIt died right after the warranty expired!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dehumidifier worked great until the one-year warranty expired. Then it died. Now it just runs and runs and extracts no water from the air. $200 for one year of operation! Very dissatisfied customer here!
No, I would not recommend this to a friendWorks well, but is noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works well. It has a vibration and buzzing noise when you turn it on, but I didn't take it back.
I would recommend this to a friendIs there a helicopter in my room?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dehumidifier does the job well. Its fast and effective. The issue is the noise. I am pretty sure the device was assembled incorrectly. It rattles, hums and gyrates like a helicopter ready to take off. So trying to get help. Not gonna happen. Best buy, nope. GE nope. They sent a repair person to my home and want to charge 114 dollars. They get there and tell me they can not work on it. The appliance has to be sent in. GE has never contacted me back to explain the process. Never again. All my appliances uses to be GE. Afterba fridge, stove and now this having issues. Never again GE.
No, I would not recommend this to a friendGets the job done, but..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done but is very loud and let's off a lot of hot air, become to hot to be near
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're pleased to know your dehumidifier is performing well, but we're sorry it's louder than expected and giving off hot air. We can see how this would get annoying for you, so we'll be happy to pass your review along to our design team for future consideration. We appreciate you reaching out to us and we're wishing you the best. - Guy@GEA
Died just after warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan started a loud rattle after just a few weeks. LED number display started looking faded or only partly displaying numbers after 9 months or so. Device completely died after 15 months. Of course the warranty is 12 months. Does not even power on. Was using in the basement running on "smart dry" mode roughly 12 hours a day.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave a review. Having issues with a dehumidifier isn't ideal, and we would like to further investigate this matter on your behalf. Whenever possible, send us a private message on social media with this review as well as your model/serial numbers, email and phone number.
BT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get the hose attachment to work. Attached a hose, but still only drains into the bucket section
No, I would not recommend this to a friend- Pros mentioned:Performance
Game changer, not wet anymore
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent - Worked better than expected, total game changer
I would recommend this to a friend - Pros mentioned:Performance
Favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its work better then i expected and would buy this again
I would recommend this to a friend User interface worked for less than 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this since March 30th, 2021. It is now May 10th, 2021 and the user interface has stopped responding. It still runs but there is no way to change the fan speed, the humidity level, or to turn the power off (without unplugging the machine). It does work well at removing the humidity. I called in to GE to activate the limited warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry your dehumidifier stopped operating properly and that it cannot be controlled. Please know that this is not the ownership experience we strive for and understand how frustrating this is. We are glad you were able to call us to begin the warranty process on your unit. Please feel free to reach out with any questions or concerns you may have as we are always here to help. -Chris@GEA
Didn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one I purchase did not work at all. I ended up returning it.
No, I would not recommend this to a friendPoor design, worse build quality, DON'T BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even if this hadn't been defective when purchased, the design, quality and packaging is of such poor quality I don't think GE is ever worth buying ANY product from ever again. Since the unit was misassembled and did not work right out of the box I can't say how well it would work if it ever actually ran. The only thing worse than the product itself was the manual. The lack of real helpful information is shocking. But they misinform the user in multiple languages, so they do have diversity covered.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're terribly sorry to hear your dehumidifier didn't work and that you were unhappy with the packaging. This is never the reaction we want to see from our consumers, so we'll be sharing your review with our team for them to take into consideration. We're wishing you the best and we appreciate you bringing this to our attention. - Guy@GEA
Didn’t even last a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing ran great… for 10 months. I didn’t even get a year out of this product before the computer board was shot and we cannot find a replacement for it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so sorry to hear about the issue you're having with your dehumidifier. We can certainly understand the inconvenience this is causing you. At 10 months of age, this unit would still be under the manufacturer's warranty. Please review Page 11 of your Owner's Manual for the details of the one-year warranty. Again, we apologize for your trouble and hope this information helps you. All our best! Vikki@GEA
Nothanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for the space - emptying twice every 24 hours. Not the size I wanted and not on sale when I got it but was only item in stock at store I went to.
No, I would not recommend this to a friendDied in 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in 2 months the display panel started acting up showing all the lights It started building ice and the it would turn off after a minute of usage . GE won’t service but will send a goodwill certificate to buy another one which I won’t touch a GE product with a 10’ stick ! You live and learn I guess !
No, I would not recommend this to a friendFailed within 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit died within 30 days, and I am currently in the warranty process with GE. The unit is also extremely loud, and uses a lot of power, you will almost certainly have a noticeable increase on your power bill, as the unit uses more electricity than advertised. I would look elsewhere for a dehumidifier.
No, I would not recommend this to a friendControl Panel Stopped working after 17 days.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased March 8th. Control buttons stopped working on March 24th. You can press them but nothing happens. I know these don't last forever, but 17 days....and TWO days after it being non-returnable really hurts my feelings. (ha) Next purchase will be from a store that allows for 30 days.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your dehumidifier stopped operating properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Had promise but disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a few months, now it randomly shuts the fan off for the dehumidifier and no water collection.
No, I would not recommend this to a friendDon't bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for the first 24 hours. Shortly thereafter, the motor started making lots of noise -- clacking/grinding and twice as loud as before. Looking online for a fix, I saw a number of reviews from buyers experiencing similar issues in the first days and weeks of ownership. I'm giving the 50-pint version a try now. Don't bother with this model.
No, I would not recommend this to a friend- Cons mentioned:Dehumidifier capacity
Worked ONLY 8 days!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 8 days then stopped. Will never buy another GE one.
No, I would not recommend this to a friend