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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,593 reviews
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Keeping us cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is keeping 3 small bedrooms cool - we use fans to pull the air where we need it. It's been doing the job with all the heat waves we've been having! It runs 24/7! It's a bit of a pain with the thermometer: when you set it, it cools 2 degrees cooler/ or 2 degrees warmer.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Great for small rooms. Control through smartphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m currently using this in my 400 sq ft pool house. It does cool the room if you leave it running for awhile. My only problem is the directional vents do not really direct the air. It mainly blows straight. Otherwise I like how you can control the unit with my smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Does its job, and does it well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Wi-Fi connectivity, definitely cools the whole room, and set up was a breeze! The only drawback is we had to purchase additional things to make sure it was secured in our windowsill.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    great AC I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent It is a little bit noise but cool my living and dining room very goood, I am happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the AC overall is a great unit. It definitely gets the job done and the room is nice and cold. The only downside is the app that you download on your phone to turn it on and off and only works when it wants to so it kinda defeats the purpose of the whole WIFI aspect of it.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    a powerful a/c

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted an a/c that would work with alexa, but actually the GE site that manages it works well enough, its a little wonky to get the a/c to turn on and off on a weekly schedule but it 100% works fine. im not sure if i can turn off the beeping it does, but whenever it raises or lowers the temperature its set to gets a little annoying. overall i havent had any issues since ive bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    A great air conditioner for a large space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our living room is 20 feet by 12 feet and it cools it well for this space. I wouldn't go any larger with the room size though. When a door is open to another room it isn't enough. Relatively quiet compared to other air conditioners we've had and the smart controls are nice.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Great way to beat those Texas summers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Keeps my studio (roughly 300sqft) very cold. It does leak water sometimes, but regular maintenance should keep that from being a big problem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Excellent air conditioner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. We really like the remote control and the option to connect it to Alexa. Nice and quiet unit.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best one yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner works like a dream, its not very loud and it really cools the room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    GE still on top?

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid unit from a solid company that is still going strong for us this summer with record temps. It is handling more then it should and still pushing forward

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Cool Comfort, Smart Convenience

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE 12,000 BTU Smart Window Air Conditioner in White is a game-changer. With 550 sq. ft. coverage, WiFi connectivity, and a convenient remote, it brings both cool comfort and smart control to your space. An essential upgrade for a breezy, connected home.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation, Remote control

    Rated 5 out of 5 stars

    GE 12kBTU wall ac is powerfull

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is powerful. Installation was easy. Remote control was easy to use. Fairly quiet and no leaks. Using it for a 10x20 room and it cools it in minutes. Check out was easy at Best Buy. Picked it up in a hatchback.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation

    Rated 5 out of 5 stars

    GE AC Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE is good quality for the price. Easy installation and really cools down the room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Perfect for me!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using my phone to control this! A little noisy, but I like that when I sleep. Ice cold!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Air Conditioner

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About froze ...my husband keeps it at 65 and it gets really cold !! easy to use with remote !!

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    good but was sold a defective model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart app is super convenient. Would give the air conditioner 5 stars but I was originally shipped a defective model that caused an immense burden. After installing the air conditioner, I realized that the wifi button was not working at all. I had to uninstall, carry the equipment back to best buy, get a replacement, and then reinstall. Beware of a defective model before installing.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Pretty good AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this ac to cool off my room. The ac actually cools off the whole upstairs of my home. The one thing that I would fix is the constant water that sits in the vent of the ac. Also there was a problem with connecting to the ge wifi app.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Great Ac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ac works great to cool my space. Wifi and smart features work excellent.Works well with alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Best Ac I’ve gotten thus far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too heavy and I love the wifi feature. Cools off my room in 15 min tops

    I would recommend this to a friend