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Customer Ratings & Reviews

Your price for this item is $359.99
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The comparable value price is $449.99

Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,592 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent air-conditioned cooler for this summer you sleep in Christmas in your room i liked

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Very nice purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a 33ft camper that is hard to keep cool but this air conditioner is a God send and is an amazing working addition.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Owned it for over a year - excellent unit.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for a whole summer last year, gets very cold fast and has never had sn issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner. Easy to install and use and toy can use you phone with it .

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this unit. Cools off and dehumidifies my apartment pretty quickly. I bought it on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great AC unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air conditioner works great, despite the line down the back fins of the unit. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    The Cooling Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product exceeded my expectation. This was a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Beast of an air conditioner that’s for sure

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During this hot times this was the best thing to happen great buy

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    My A/C

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best A/C very happy, get to control it with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    GE air conditioner

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the GE airConditioner they last a long time and stay nice and cool

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Nice A/C

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice a/c. Is very quiet. And it is very cold.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation

    Rated 5 out of 5 stars

    Cools our apartment well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent air conditioning unit! Easy to install, great features, and an updated look!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ac works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Only issue was with BB shipping and delivery. Ac is solid otherwise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best air conditioner that I bought the best part that it's smart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price and value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read alot of reviews before buying this A/C. I dont regret my decision. It a super nice cost efficient unit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would Never Buy from Best Buy Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an airconditioner and after installing and turning on the airconditioner no cool air would come out after running for 30 mins. I returned the ac and ordered another another brand, Frigidaire. It was very insulting to be sent a “brand new airconditioner” that appeared to be in a used worn and torn box. Then when opening the box you can see the packaging inside also appeared to be broken, which seems as though this airconditioner had been used but brought back. If that’s the case it should’ve been specified on the website that it was a used appliance with a marked down price. On top of that there were issues with the delivery of the AC with UPS where they said they didn’t have the complete address when they did, and the air conditioner was not delivered on the expected scheduled date as Best Buy had confirmed with me. This was also very inconvenient for me as I had to schedule someone to be him for the arrival of the appliance. I’m never buying anything from Best Buy again. I’m truly disappointed as I’ve never experienced anything like this before with Best Buy after being a customer with them for years.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best air conditioner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and cools the whole downstairs! Very happy with this purchase!! Great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE is The number one mark the best quality window air conditioner of the country

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    21st Century Tech at its best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This incredible machine is all i need, and more!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and powerful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this was well worth it. It does what it says and more and is extremely efficient. I saved more in electricity then I paid for this a/c

    I would recommend this to a friend