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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,592 reviews
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a little loud but it really cools down the room

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    More than enough

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner does a spectacular job of keeping far more than 550 ft.² at a very comfortable temperature

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Feeling cool now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. I upgraded from a 8000 btu unit and I can really feel the difference . I can’t seem to get WiFi to work but that was kinda just a bonus anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Gets you cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good the only negative view is that every time you turn it on it automatically goes to eco setting instead of cool. If you want quick cool down must change to cool.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    great cool air

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up cools the room quickly easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Really puts out the cold air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd window a/c I have had since I moved back to Mobile in '13, this one seems to do the job. Keeps the room cold and turns off when it reaches the set temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    A/c

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a very small rental property 800 ft.² cools the entire house very low noise level great item for rental property that does not have central air and heat

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cooled the house down within the first 30 minutes, my old air conditioner had went out and a heatwave had just started, it was unbearable, i was just glad they had them in stock

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Ac

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a back up during power outages. We have several outages a year and use cool the main room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AC has been excellent for my apartment and it will cool my living room and bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good AC bad mobile app

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AC blown ice cold air with no problem cooling my entire first floor. However, if you are buying it for the remote controllability with the app you might want to rethink.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Smart AC

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was set up to keep a large finished basement cool during the hot humid summer. The basement is half underground the back side is hit by the sun most of the day and this AC has been excellent at keeping it cool. Being able to turn it on shortly before leaving work is very handy as well.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi, Thanks for sharing! We're glad you like the new unit and we want to welcome you to the GE family. It's a pleasure having your business and if you ever need assistance we'll be here to help. Have a great day! -Sylvia@GEA GE_Appliances

  • Pros mentioned:
    Cooling
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Good quality app is frustrating though

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the unit, it’s keeping my downstairs cool. They changed the app that they used for the Wi-Fi/app controls. That was frustrating to attempt to figure out but not too bad once I got it done. Overall it’s been great and I even end up having to turn it off because my downstairs room will get cold fast and it stays that way.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Este es el segundo aire acondicionado que compro y me a salido muy bueno. Lo recomiendo realmente.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Ac

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools the whole 1st floor. Definitely worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Two thumbs up

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AC had gone out at my mom’s place and we bought her a new one and it works really well especially during the peak of summer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent AC unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this air conditioner! It is large enough to effectively cool 2/3 of the main floor of my house. It doesn't make any more noise than any other ac unit would. I especially like the wi-fi connectivity and being able to control it from my smart phone from anywhere as long as I have internet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Voice control is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't cool as well as I'd hoped, but it's quieter than they were, and the integration with Google Assistant (I haven't tried Siri or Alexa) is fantastic. The app you download for it is slow to connect, but that doesn't matter, because I don't have to open it. "Hey Google, turn on the air conditioner" "Hey Google, set the air conditioner to 70 degrees" "Hey Google, turn off the air conditioner" It's always worked exactly as I want. I've never used the remote, and I've only had the app open a couple of times. Voice control works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Super cold and strong wind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man this AC has strong wind and is really cold. It easy cooled super fast a 20 x 20 room. You for sure need to have it were it wont hit you directly if not you would get really cold. Highly recommend this AC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect investment for a first air conditioner. Runs cold and energy efficient. The smart features allow me to minimize electrical usage while still keeping my room cold when I arrive home from work. Also, useful when you forget to preset your turn on and off time.

    I would recommend this to a friend
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