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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,593 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, the extreme heat of texas was no match. Went for extra sq coverage and works great. Having the ability to turn it on before getting home is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Smart AC

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was set up to keep a large finished basement cool during the hot humid summer. The basement is half underground the back side is hit by the sun most of the day and this AC has been excellent at keeping it cool. Being able to turn it on shortly before leaving work is very handy as well.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi, Thanks for sharing! We're glad you like the new unit and we want to welcome you to the GE family. It's a pleasure having your business and if you ever need assistance we'll be here to help. Have a great day! -Sylvia@GEA GE_Appliances

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great buy and cools really well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very satisfied with my purchase. It's cools off my living room well and my electric bill was not affected by it running all day 7 days a week. Will by another one when this one goes out.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    GE Window Air Conditioner

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this window air conditioner. We have central air but just never kept my bathroom cool enough. It even cools my bedroom down. Definitely a game changer for me

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Keeps downstairs of home cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job keeping the whole downstairs floor of our home cool! If you are looking for a good window unit, this is it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent AC unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this air conditioner! It is large enough to effectively cool 2/3 of the main floor of my house. It doesn't make any more noise than any other ac unit would. I especially like the wi-fi connectivity and being able to control it from my smart phone from anywhere as long as I have internet!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AC has been excellent for my apartment and it will cool my living room and bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Good quality app is frustrating though

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the unit, it’s keeping my downstairs cool. They changed the app that they used for the Wi-Fi/app controls. That was frustrating to attempt to figure out but not too bad once I got it done. Overall it’s been great and I even end up having to turn it off because my downstairs room will get cold fast and it stays that way.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cooled the house down within the first 30 minutes, my old air conditioner had went out and a heatwave had just started, it was unbearable, i was just glad they had them in stock

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Voice control is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't cool as well as I'd hoped, but it's quieter than they were, and the integration with Google Assistant (I haven't tried Siri or Alexa) is fantastic. The app you download for it is slow to connect, but that doesn't matter, because I don't have to open it. "Hey Google, turn on the air conditioner" "Hey Google, set the air conditioner to 70 degrees" "Hey Google, turn off the air conditioner" It's always worked exactly as I want. I've never used the remote, and I've only had the app open a couple of times. Voice control works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Super cold and strong wind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man this AC has strong wind and is really cold. It easy cooled super fast a 20 x 20 room. You for sure need to have it were it wont hit you directly if not you would get really cold. Highly recommend this AC.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    A/c

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a very small rental property 800 ft.² cools the entire house very low noise level great item for rental property that does not have central air and heat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect investment for a first air conditioner. Runs cold and energy efficient. The smart features allow me to minimize electrical usage while still keeping my room cold when I arrive home from work. Also, useful when you forget to preset your turn on and off time.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ac does a good job cooling my living room and kitchen area, slightly larger than recommended sq ft. Unsure of the WIFI as I haven't utilized it very much.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Powerful window unit for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in desperate need of air conditioning for my 600 square foot apartment. Did a little research before purchasing but not much. Got it home and it like to freeze me to death! If you're wondering if it's any good, it definitely is!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    works good !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good , wish it were bigger BTU's. Cools at least 2 rooms , but we do have 10' ceilings

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A Window Air Conditioner! Better options for $

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it’s exactly as described. A window air conditioner. It works. Nothing review revolutionary. But that is perfectly ok at times when you just need something off the shelf that day and to have it work as advertised. I bought under duress during a house reno when the HVAC system wasn’t commissioned and the inside of the house was boiling hot. Unit MUST have the condensate line connected (even in dry Denver). Had the unit cooking larger than it’s rated square feet and the air comes out at the right temp. Pushing the limits and I quickly found out that without proper pitch, airflow, condensate management. The coils ice over. I setup the smart feature and it works. Just like a remote control on your phone. Nothing special. We will keep this for the garage perhaps or somewhere (I can’t foresee where we need a window unit right now) but it worked for the purpose and would work exactly as described. My rating is because it’s loud. Rattles a bit. Extremely heavy. And there’s way better options (ductless or concealed duct mini splits) these days that can give you eons more features. Not take up a window and require heavy lifting and seating. Better performance. And about the same cost. Most split units are higher seer, also 115/120 at this BTU. Heat pumps. Much quieter.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    A good Ac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a good AC. The Ac is suitable for a medium-size room and will get the job done. The coldest the Ac would get is 62 degrees.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    Good unit for the size

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has functioned well for me throughout the summer. The wifi/Alexa part was a little tricky to set up. Once I got it set up, it has worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Definitely feels cold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this ac is fantastic. I wish the smart technology connected via Bluetooth, I think that would’ve made things easier. However, the smart features do work and are pretty cool. It works very well, keeps my room nice and cold.

    I would recommend this to a friend