Customer Ratings & Reviews

Love the unit, it’s keeping my downstairs cool. They changed the app that they used for the Wi-Fi/app controls. That was frustrating to attempt to figure out but not too bad once I got it done. Overall it’s been great and I even end up having to turn it off because my downstairs room will get cold fast and it stays that way.

The AC blown ice cold air with no problem cooling my entire first floor. However, if you are buying it for the remote controllability with the app you might want to rethink.

This was set up to keep a large finished basement cool during the hot humid summer. The basement is half underground the back side is hit by the sun most of the day and this AC has been excellent at keeping it cool. Being able to turn it on shortly before leaving work is very handy as well.

This worked out well. Comfortably using it in my hall and it is getting cooler faster

This AC works wonderfully. It is quieter than the previous unit I had. It was easy to install. I like the WIFI control so I can start it before arriving home.

Best purchase made so far this year! We got this to keep our bedroom cooler than the rest of the house. With the bedroom door open our central air even runs less

Blasts the cold air, not super loud for 12,000btu. Only 2 minor complaints, 1. The LED display on the front panel isn't very bright and super hard to read unless it's almost completely dark in the room, 2 the vent isn't very stable when it comes to adjusting the direction of the air flow. But overall for the price a pretty good buy.

The ac worked out great. My daighters went out and we wanted something that would cool her whole front rooms down in the tx heat. This was a great choice!

This thing works really good. Gets our room cold so fast, we have to turn it off after a few minutes. Best investment for the summer.

Works great and looks good and keeps our 1100 square foot area nice and cool

Doesn't cool as well as I'd hoped, but it's quieter than they were, and the integration with Google Assistant (I haven't tried Siri or Alexa) is fantastic. The app you download for it is slow to connect, but that doesn't matter, because I don't have to open it. "Hey Google, turn on the air conditioner" "Hey Google, set the air conditioner to 70 degrees" "Hey Google, turn off the air conditioner" It's always worked exactly as I want. I've never used the remote, and I've only had the app open a couple of times. Voice control works just fine.

Great product for the price. Cools a large space. Eco mode helps to control temp in the home. Wifi compatibility makes it easy to start cooling before i get home

Man this AC has strong wind and is really cold. It easy cooled super fast a 20 x 20 room. You for sure need to have it were it wont hit you directly if not you would get really cold. Highly recommend this AC.

Good Unit, Quiet and cools well, efficient and good.

I have a ge 12,000 btu and its over 6 years old and been though a couple hurricanes and filthy coils and cool 1000x better than this one. These unit are junk dont even read actual temperature in room like it should and it’s getting replaced thanksfully i jave the old total membership so its covered. You have 60 day but wasnt 2 days and call told them it was defective. Im going to try Artic Wind12,000 and see. The old unit has been saving me but on its last leg. I’m not sure what it is with best buy and window ac units. The first 2 were LG same units wouldn’t even power on so went with different LG btu and it kept turning off on its own now this one dont work correctly. Im hoping the next one will be a winner with artic wind unit if not i have the old plan till July 2024 so thankfully installation and uninstall or coved till then. Im hoping to find o e that actually works properly!

A perfect investment for a first air conditioner. Runs cold and energy efficient. The smart features allow me to minimize electrical usage while still keeping my room cold when I arrive home from work. Also, useful when you forget to preset your turn on and off time.

Works well. Keeps large area cool and has several settings.

This unit is right fir tge area I need cooled. So far, so good.

works good , wish it were bigger BTU's. Cools at least 2 rooms , but we do have 10' ceilings

Very happy with this air conditioner! It is large enough to effectively cool 2/3 of the main floor of my house. It doesn't make any more noise than any other ac unit would. I especially like the wi-fi connectivity and being able to control it from my smart phone from anywhere as long as I have internet!