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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,592 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, cools my living room quick. The smart commands worked for a month or so but started having connectivity issues with wifi after that. If you aren't concerned about smart commands, this is a good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small footprint!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Really needed the larger size that fits the smaller windows and this did the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Top Notch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware once this thing starts up, it gets very cold , the last few days has been extremely hot and humid but not in my house. We have it on low and the living room and dining room are extremely cold.will be purchasing another smaller 1 for my bedroom.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst AC ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the worst AC I have ever purchased! Unit was purchased on 6/2/21 and since day one it has been the worst purchase ever. I have had more than 4-5 over 30 or so years and this one has so many problems I regret buying it. 1. The control panel is in white and one can not see it during the daylight, only at night. 2. Condensation builds up inside and a fan inside forces it out to the right side of the unit, if you are outside looking at it, making the accordion pleated expandable window closer part collect all the water. 3. The water drips down on to my outside sill, down my siding, and rust has built up inside the unit making a rusty stain down the side of my siding. 4. The water also leaks into my house on the sill, staining my woodwork. After an email from GE telling me that I need to make sure the tilt was right, I had it reinstalled and tilted even more. Still leaks all over the place. The manual recommends not removing the plug on the bottom because it causes it to become less efficient. Need to return it and get my money back. This ought to be a fun time?? Tried to call Best Buy but they are not taking any calls. Really? During Covid? Wish I hadn't bought it at Best Buy too or online. Should have gone to Lowe's or Home Depot where it is easier to bring back products.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      HI - This is not the owner experience we expect to hear or want for you and are truly sorry for the difficulty you are having with your unit. We understand and appreciate your frustration and apologize for the inconvenience this has caused you. What you have described is not normal operation and we would encourage you to take advantage of your warranty to have the unit exchanged. We hope we have the opportunity to restore your faith in our brand. All our best! Vikki@GEA GE_Appliances

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Smart features work with Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, cools off my large dining/living area very quickly. Central AC went out, so I needed something to cool off the house. This worked well and also has smart features. Works with Alexa, which is great for hands free.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner. Love the app in case I forget to turn it off. Works fast, super cold, cools a large room.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Be ready for disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please guys be careful, GE Has felt in the trap of commercial product, rather than reflecting the value the brand was known for. The price doesn't reflect reliability. I bought the GE model AHM10AWQ1 for my mother thinking the cheaper model will not be reliable for the long run, I was just wrong. If you want to blow your money on GE, at least go for the cheap ones, you will not feel bad for a one time A/C use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful item! Researched air conditioners and decided on this make/model. Bought it to install in my garage so I can actually work in it in the summer months. Keeps the garage wonderfully cool and comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Great cooling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for cooling our very large bedroom. I don’t feel like it’s as good at removing the humidity as our old one however.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good air conditioner it was very very good keep us cool in the heat

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use
    Cons mentioned:
    Noise level, Reliability

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started off pretty good, cooling is great! Easy to use, but got loud as time went on. Stopped working in about yr

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling
    Best Buy Employee

    Rated 5 out of 5 stars

    Wonderful

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to go through the manufacturer warranty ao decided to upgrade from the smalelr one and man is it great for this texas heat!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A vast improvement over the previous model. Set at 72 degrees this ac unit cools the entire first floor of out 1400 sq ft home.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    COLD !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im ver satisfied with this A.C . Not sure why some wrote bad reviews but if your not trying to cool a warehouse, it is ver good .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for our 2nd floor, we needed a larger ac but didnt want to pay too much. This was exactly what we were looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    12000btu ac window unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance was great ,appliance delivered exactly what it was intended for .xlg bedroom with high ceilings in direct sunlight in extreme heat and humidity making it feel over 110 degrees room was very cool

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazingi love it keeps my mobile home cold

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Kept the house cool!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed this window AC unit on the center level of a 3 level house. It worked incredibly and our house felt like a winter wonderland while it was SCORCHING outside. We also have multiple skylights, so our house is usually quite hot.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Worth the money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older GE unit with thiis one. Very quiet, excellent cooling and my monthly utility bill is less than it was before.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    Not bad for GE- hope it lasts!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Like the ability to control settings via WIFI. Would recommend- if on sale.

    I would recommend this to a friend