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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,592 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Good AC, but Wireless setup is tedious

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Produces much colder air than another similar BTU AC unit. Setting up Wireless was a chore and didn't seem to actually work until I gave up and looked at it later to realize the activation was completed.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Cools great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools really great. Low noise. Works better than most. Very dependable because we run it everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Window AC unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bring new to the area- living in a place without AC - was VERY touch for us. We got this AC unit and are in love!

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what it's supposed to do... Haven't tried any of the Wi-Fi features but still a great product

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air is my favorite . This is the second one I buy, the first lasted me a while.Definitely would purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad i went big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife's grandparents. It works awesome in their living room space. Glad i went with a large model.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy gets the job done. It kicks out nice and cold air and the wifi feature works great

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit for the price. Does the job really good

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    GE AC unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Amazing I can control it at work, so 2 hours early i can set it to high before getting home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's cold in here

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 12,000 BTU window air conditioner works perfectly and the installation crew could not have been better.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air-conditioner good cooling good value not to heavy.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Not that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cools down well enough but not as much space coverage as advertised at all. The WiFi took tech support to set up as it would not connect without several reboots. It is also very loud, way louder than the 55dB rating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Goid

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped during the summer. Not perfect but worth money. Sort of loud but helped with the external heat.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ac unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best AC I have ever bought. It came a day earlier than expected, easy to put up no hassle in any way

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Window ac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, it cooling my living room and dining room with ease. Maintains room temp of 70 With no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner 12,000 btu

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love it! It was a good price and it literally cools my whole downstairs and basement. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Doing its job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I installed the unit and plugged it in , it didn’t take long at all to cool the room down. In fact , being a second floor bedroom, I thought that it would take awhile. Boy was I wrong. Great AC for the money also.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    A/C

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good a/c. Cools down the room pretty quick. Good price too.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great window air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product to cool down my 24x24 tool shed. I just opened the window and stuck it in and didn’t seal around the unit. Unit works better than I expected and I recommend this unit

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Outstanding product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for the 8,000 btu model, wifi connection is the beat and easy to clean and light weight.

    I would recommend this to a friend