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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,592 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Perfect A/C

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best air conditioner that I've ever purchased. Efficient, low noise and cools great.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    AWESOME AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great AC works awesome…the lowest temp it goes to is 64….it blows really well it will get your room very cold…great sleek look from the front!!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Old faithful GE on time (General Electric)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, it replaced our 16,000 BTU GE that went out. So far so good, it gets really cold and cools 3 rooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE window unit 12000 btu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite and saves on energy. Which I would purchase it 3 months earlier I definitely would have saved alot

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good it keeps my room really cold even when it’s 100 plus outside it makes it feel like winter

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 5 out of 5 stars

    My air conditioner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd same purchase, the air conditioner lasted 3 yrs. Please note, I usually run it 24 hrs. Yhanx

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny, make your house feels like has a central air condition

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Happy Cold Camper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent AC unit!! Not fond of the mobile app thing as my husband likes to prank me... or "forget he set it". Love this thing. Has gone above what I thought it would when I selected it!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    GE 12000 btu air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It keeps my house nice and cool. At night time I have to put on a sweater, set at 82 degrees.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Ac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one liked it so much this was my second only bigger works and does what its supposed to do

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    desperate purchase while on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I was hoping for keeps all the common areas of a 1200 sq ft house sooooo cool and comfy

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Cools the room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every machine is different. This one does not have the louvers directional air flow that previous Friedrich had. The remote does not display temperature in a way that makes me happy. It should have its own display. This is a major flaw, and I would not have bought it if I had seen the remote before purchase. But it works in this heat. The salesperson was patient and knowledgeable, and helpful in getting an installation date. Thanks to him.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling
    Best Buy Employee

    Rated 5 out of 5 stars

    Very solid unit

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools the space very well. Works beyond expectations and im very glad to have decided on this item.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Amazing!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this ac unit is a great buy!!! We were suffering in this texas heat. It has made thw hoise so much cooler

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing is that it’s a little loud. App connection works great but won’t connect to Apple HomeKit

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Good Unit for the Money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid unit that is efficient and cools well. Unit runs relatively quiet compared to others in class.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Works Great for multi rooms!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in the dining room, and it keeps the kitchen and living room cool also. Love the energy saving mode. It turns off when it gets to the temperature you set. Instead of running all day, when I'm at work.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    So far it works the way I want it to.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this A/C for less than a month,but it's been hot out and have used it everyday. To be honest,it works pretty good. I had purchased an Emerson not long ago and it lasted only 3 weeks. It was all around junk ! The only bad thing I can say about this GE is that it has a plug that you can remove to remove water buildup in the machine,but the instructions say removing the water will make it less efficent,so I've left the plug in,but it makes a mess on the outside,because the fan sprays that water everywhere outside. Also in my opinion nobody makes an window A/C like they use to. They all appear to be made with cheaper parts and more plastic. They don't want your A/C to last 15 or 20 years like they use to IMO....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    room airconditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is perfect for my one bed room apartment. It sounds quite and it is very energy efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    GE window units 12000 BTU

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Window units runs quit and excellent cooling it helps keep my home in the 60s when it's 114 index outside

    I would recommend this to a friend