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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,593 reviews
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air conditioner is great! Relatively quiet and cools the whole room plus hallway.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Window Air conditioner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value, a smart feature that is nice to turn on when not home and cools a room fast

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 2 out of 5 stars

    Done after 2 summers :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are just starting our 3rd summer with this unit, and it is not pumping any cold air. Wishing we had gotten the extra warranty on it, but didn't think we would need to with GE. When it worked it was great!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Works Amazing!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this for a living room area but it was able to cover more than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Wi-Fi control

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wi-Fi connection you have to get it when your on the road . Turn on the fastest to cool down your room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Do recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been great use. Feels really good in the room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Good deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal & does the job. I'm glad they still had ACs still available well into the season because many other stores in my area were out of stock

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Workshop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently built a detached work shop i. West texas .do I need to say more. The small unit us all i need we d for tbe space i needed cooled very happy with lurchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Cool nights- yes please

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my AC unit. Keeps our bedroom and attached bathroom cool during the warm nights. We love the smart control features. Runs like a champ!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great A.C.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love this air conditioner. My bedroom is so cool now. Also helps to keep the other 2 bedrooms cool as well. I definately recommend this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Winner!!! Hot sleepless nights no more. This AC really worth the $money$. Satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good price good sir

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Produce nice good clean air. Buttons are easy to use. Product easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice air conditioner it cools my whole house.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Second time's charm!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually I love this unit! Plenty of cooling for the entire bottom floor of my condo. I also really like the home smart technology. I usually leave the unit set in eco mode while at work but schedule the unit to cool about 30 minutes before I get home. The only reason I gave it 4 stars is the first one I installed was dead on arrival. No panel lights, no unit function at all. However, I commend Best Buy on their exchange process. Very easy and quick. No questions or forms to fill out. All things considered I'm very happy with this Purchase other than the second trip to the store and having to repeat the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    An excellent purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner works great, just what we needed for our rental apartment. Remote & timer are great features.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    Review of AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product I love that it can be turned on from phone

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great A/C unit!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools much larger space than 550sqft! Great product, very happy I made the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Too Cool for School

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install! Easy setup! Easy breezy! Oh and it works with Wifi, which is great!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good buy. It keeps our apartment, cold. Works better then our , old one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good ac but the remote and replacement failed.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this June 2020 to replace a Frigidaire unit. We had the Frigidaire for 7 or 8 years. Anyway I got tired of cleaning the Frigidaire. It would develop mold on the styrofoam ducts and the vents and stuff would build up on the blower fan and the evaporator would clog up. So I bought this to replace the Frigidaire. First thing noticed was it was a lot quieter than the Frigidaire and and to mold or evaporator clogging. And yes I cleaned the filters when the light came on. The only real complaint I have and why only 4 stars is the remote died 3 weeks after purchase. The new one lasted till the next spring and then it died to just after the warranty expired. The other annoying thing is the GE app. I've been changing our appliances to GE because of the wifi app. One big problem with the wifi app is only one phone can talk to the machines. If you try to add a phone it will lock out the first phone.

    I would recommend this to a friend