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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,592 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good price good sir

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Produce nice good clean air. Buttons are easy to use. Product easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Constant air flow

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I purchased one for my shed and it worked amazing, so i decided to purchase another one for my garage. Same result. Nice and cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lowered our electric bill!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lowered our electric AC bills and runs great! We bought 2!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools room quickly. My favorite part is the App and the Alexa interaction.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    New air conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit cools the space but not as quiet as I would like

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Too Cool for School

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install! Easy setup! Easy breezy! Oh and it works with Wifi, which is great!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great A/C unit!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools much larger space than 550sqft! Great product, very happy I made the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    NiceAC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the larger unit for the first floor and it works great. We really like the smart feature and the ability to access from our phone or Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great for large bedrooms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Cools our 18 x 28 foot master bedroom easily. Runs fairly quiet,

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good buy. It keeps our apartment, cold. Works better then our , old one.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    New A/C for office.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New a/c is working great. Cools beautifully in this ongoing HOT weather.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Second time's charm!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually I love this unit! Plenty of cooling for the entire bottom floor of my condo. I also really like the home smart technology. I usually leave the unit set in eco mode while at work but schedule the unit to cool about 30 minutes before I get home. The only reason I gave it 4 stars is the first one I installed was dead on arrival. No panel lights, no unit function at all. However, I commend Best Buy on their exchange process. Very easy and quick. No questions or forms to fill out. All things considered I'm very happy with this Purchase other than the second trip to the store and having to repeat the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Exceptional coolness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace our current air conditioner that didn’t seem to be doing the job anymore. It’s 90 degrees outside right now and our house is staying nice and cool.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Kewl now

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner works very well in our very large bedroom

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools the top half of my house which is approximately 900 square feet. The Wi-Fi feature is very helpful. Have had it about a month and very satisfied with how it works.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and works very well. Cools much more space than rated for efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Keeps me cool and comfortable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps me nice and cool though hot summers. It gets the job done and does it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air-Conditioner Window Unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stays cool even on hot days. Easiest setup ever! Love the Wifi option

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great air conditioner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best air conditioner i ever owned. I would highly recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Do recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been great use. Feels really good in the room.

    I would recommend this to a friend
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