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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,592 reviews
  • Pros mentioned:
    Cooling, Wifi
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good AC for a couple of rooms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools a 600 sq Ft room no problem. Like the wifi app that goes along with this. Can program it to maintain a room temp or come on at certain times and go off at certain times. Comes with a remote too. Just a tad noisy when running. However after about a day or two, you don't even notice it. That's the only reason it doesn't get 5 stars. Had it for about a month.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    GE air conditioner 550 sq. feet 1200 BTU

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE 12000 BTU air conditioner is a reliable choice for cooling areas of up to 550 square feet. Its powerful cooling capacity ensures that even larger rooms can be comfortably cooled down in a short amount of time. The unit's energy efficiency is notable, which is beneficial for both your comfort and energy bills. The user-friendly interface and remote control make it convenient to adjust settings according to your preferences without leaving your seat. Additionally, the air conditioner's relatively quiet operation allows you to enjoy a cool environment without disruptive noise. Installation might require a bit of effort, but the clear instructions provided in the manual can help streamline the process. The included window installation kit is a useful accessory that simplifies the setup. In terms of design, the unit is relatively compact and doesn't obstruct your living space. The adjustable fan speeds, modes, and timer function add to the overall convenience, enabling you to customize the cooling experience to match your needs throughout the day and night.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Great air conditioner for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a BTU rating of 12,000, this unit easily cools down the entire first floor of my house. The app is very easy to use as well, and is especially handy when making up a programming schedule. This helps us keep our house cool and comfortable, but also doesn't keep the AC running when we don't need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Strong and easy to maintain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AC unit I purchased is 12000 BTUs and which is perfect for my space considering I have an opened kitchen and living room, it certainly circulates great even into the bedrooms when the doors are opened (I have 3 bedrooms) I was considering keeping my old AC and putting it in another room but this one air conditioner is strong enough to cool the whole apartment on its own. I love that I have a remote control to adjust the temperature or turn it off whenever I need to. Another feature that comes in handy is knowing when to clean out the filter, a red light will illuminate letting you know when its time. Its easy to open clean and dry and when you are ready to put it back into the unit you juat press the filter button so the red light comes off, only appearing again when its time to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Works to cool the room, buy noisy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools like it should. It took 20 minutes to cool a 15' X 20' attic room. The eco mode turns the cooling fan on and off and the sound can be irritating when you're trying to go to sleep. The top of the exterior casing is open to the elements and rain can get in the top. I think it will effect the internal workings and the unit won't last for years to come. I will find out next year when I turn it back on for the summer. The adjustable vents and side extenders are made of very thin plastic. Handle with care. You know when it's on, it's too loud for me to love it. Haven't tried to use the app.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Installation
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. It does make strange crackling noise some times. Installation was easy. Satisfied with cooling as old unit was definitely not as efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control, Wifi

    Rated 5 out of 5 stars

    No More LG for Me!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having multiple issues with LG air conditioners, we decided to give GE a shot. The air conditioner was superb. Easy to install, hooks up to wifi for control, has a remote, and most importantly, it's much, much quieter. Very happy with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation

    Rated 5 out of 5 stars

    We LOVE it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was just perfect and cools our little house well. Even in 100+ degree days. Easy to install, works great, the price was fair too. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Noisy comparing to a HVAC system but overall is go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's noisy but powerful enough to cool my living room and kitchen area. Can be controlled by the app while you are away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    GE 12,000 BTU A/C AHP12LZ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air conditioner cools and performs as it should. The unit is smaller and weighs less than previous 12,000 BTU air conditioners I have purchased making it easier to install. The air flow is strong but the direction is minimally changed even if you adjust the levers and louver. The power buttons on the unit and remote have to be pressed once to engage and again to turn on or off; all other buttons function when pressed once. I have a properly setup Apple HomeKit hub but was unable to connect the a/c after repeated attempts; I did not try using the GE SmartHQ app. Be aware that the 6' power cord is on the right side of the unit. The top mounting rail has to be attached with supplied screws. The air filter cover is not hinged to the unit so be careful when removing it so it doesn't drop and break when you need to clean the filter. READ the instructions especially when attaching the side curtain frames and side curtain panels. The side curtain panels must fit correctly into the side panel rails on each side of the unit. The side curtain frames slide over the curtain panels into the top and bottom rails. Make sure they are correctly aligned before snapping the curtain into the frame because it cannot be unsnapped. It will make it more difficult if not impossible to attach if you snap the curtain into the frame before sliding the curtain through the rails. Overall, it is an easy installation if you read the instructions, prepare and take your time.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation, Remote control

    Rated 5 out of 5 stars

    Fantastic air conditioner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talk about COLD! This A/C is the best. Auto control, remote, easy install & energy saver! Great value!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Works good but it's loud

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my bedroom. Bought a 90 year old house last fall, which had a brand new AC but it just doesn't cool my upstairs bedroom enough when it's super hot out in the summer. This was easy to install and it cools very well. It is just very loud, super loud. If someone were to break in with this on, I probably wouldn't hear it. But, it keeps my bedroom super cool and I sleep well. I'll let the alarm and the dog worry about the other stuff. I use the app to schedule it to turn on 30 minutes before my usual bed time and turn off a couple of hours before I get up and schedule my nest thermostat to not cool the rest of the house during the same times so probably an energy savings.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level, Weight

    Rated 4 out of 5 stars

    Great AC. A little noisey but works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pick up at Best Buy in Dartmouth was easy. Installing the AC in the window was much more difficult as it's heavy! Works great. A little loud but keeps my house cool and that's what matters!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice ac for small/medium room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ac , cools well and very installation. This 1200 BTU will cool a small/ medium size room. Uses lots of “ juice” though and a “bit” loud but I would purchase again This little unit has been doing its job in the middle of a Texas summer,

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Remote control
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good AC Device for such a small size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit into a small window. Is quite noisy particulArly outside of sounds. Nicely cools a couple small rooms, has an adequate remote. Instal was a creative effort, would have liked a more adaptable install design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control, Wifi

    Rated 4 out of 5 stars

    Great air conditioner for a large area

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner was easy to install and works great. The remote control is simple but allows you access to all of the features. And it is WiFi enabled to control through your smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use, Remote control

    Rated 5 out of 5 stars

    Amazing AC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very easy, Works amazing. Cools down our living room fast. Also love how I can control it from my phone. Would recommend to others!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Solid choice for a studio or small 1 Bedroom

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good! It works very well to cool down an entire room but it is a little loud especially when jt turns on. I don’t mind the noise but there are definitely quieter ACs if that’s a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation, Remote control

    Rated 5 out of 5 stars

    Just as you’d suspect

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cold air as advertised. Easy to install. Handy remote control for when I’m feeling Uber lazy.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    great air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this air conditioner cools very well. I like the fact that I can control it through my phone. The only drawback is that it's a little noisy.

    I would recommend this to a friend
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