Customer Ratings & Reviews

Very cold to my satisfaction and is great for use

Good unit, easy to install.........................

Great air conditioner kerp entire living room cool

Great for my room perfect size just what i needed ..

A great AC, with Wifi connectivity. Does it have an energy star rating? Not that I see.

It was the best purchase that my wife and I made and the delivery was very prompt. The service that we received and the ability to answer all our questions show how much care the Best Buy Team has for its customers. Keep up the Great Customer Service you provide for all your customers.

This GE AC unit is exceptional. It has an app and is fully functional from anywhere. You can be cool at any and every hour. Several cooling speeds, economy setting, and temperature settings.

So far the best AC I’ve purchased! Easily cooled my whole apartment of 5 rooms on Eco mode… didn’t dare try high.. I’d have to turn my heat on!

I bought this thinking it would cool offf my whole living room and dining room my apartment isn’t that big but its open so i still had to use another smaller AC also

Bought this window unit at the beginning of June 2020. It started making loud, rattling noises in the middle of the night. I read a review that suggested removing the water plug at the back of the unit. Did this but still no luck. It is VERY loud, water is not draining properly and it rattles if left on for more than 2 hours at a time which makes it impossible to sleep through the night. I tried to return it to best buy but they only allow 14 days to return EVEN with the covid circumstances. I will never buy from best buy again and this unit was a complete waste of $500.

Great air conditioner but not approved by the condo association. Awaiting confirmation the unit will be picked up for a return on Monday 7/5. Please double check the return being picked up on Monday. The confirmation email was need sent after speaking to someone on the phone.

It was good ac but it is blowing to the left even if you turn it to the other side.

If I could give it less stars I would. I bought this on May 18 2021 thinking it would be good for a few years. After not even 2 months it broke. It flashes all the numbers, beeps, and does it again. Turns out its a manufacturers issue with the computer. Called GE, and after a few days they finally get back to me and tell me it's considered a Return to Vendor unit and they don't service them. The best buy return policy is 14 days, which is a little ridiculous for a major appliance. But the bigger issue here is the GE customer service. After about 4 hours on the phone, They offer to have me do a rebate exchange where they would give me up to what I paid back, after I bought a new unit and sent in that receipt. Well, I do not have the money to just buy a new unit. So after a few more hours on the phone they finally agree to send a new unit, but not until after I send the receipt and they "review" it. So on the hottest days of the year, I am without an AC and will need to wait on a replacement.

I purchased this air conditioner before, so when another one air conditioner (of a difference brand) wasn’t working, I went for this one. It is reliable and I definitely recommend it.

Our first unit wouldn't even turn on or light up. ( Plug is reset with a green light.) Dead right out of the box. Best buy didn't have any available in store so I bought another online. I waited till the second unit arrived to return the first one because I didn't want to have a big empty hole in my living room wall. Before I went ahead and installed the second unit, I plugged in the power and to my delight the display lit up and I even heard the compressor starting up. I installed it, plugged it in and set it to 68°F. It never blew out any air at all. My guess is the fan didn't work on this unit. I called GE to file a warranty claim , I spoke to john and he suggested I either return it to the retailer or they can send someone out to try and repair it. I asked will I be charged to have someone come out? He said well it depends if the issue is covered by the warranty, I asked is the fan covered by the warranty and he said hes not sure. LOL COME ON GE!!! This is infuriating. This is a horrible product accompanied with horrible customer service. I'm returning this unit, I don't want to deal with GE's garbage anymore.

We have this mounted in my husbands “man cave” and it easily cools the 300 sq ft space. Easy to install and very sturdy. Good features.

Stopped working after 2 summers. Good thing we got the warranty.

In this heatwave I was worried about getting the right air conditioner to meet our needs. Went to Best Buy and they directed me to this priduct and it completely met our need.

I purchased 2 window units, had them installed in early July 2020 and had to remove 1 in early September 2020. The unit began leaking water inside and it stopped cooling. My bigger concern is that I purchased it from Best Buy. If this had been purchased from Menards I would have been able to return, but not Best Buy. You have to go thru the manufacturer. I am working with them now to resolve my issue. I will purchase another unit, just not sure it will be from this company.

Was working great, but all of a sudden stopped working as the entire unit froze. best buy support scheduled an appointment for me to bring it to the store and have swaped, but when i arrived at the store best buy said i need to contact ge or buy a new unit bc i didnt purchase the geek squad warrenty. so, after 6 weeks the $500 unit wont work in the middle of a heat wave, forcing two 80 year old’s to temp stay outside of their home while we wait 2 weeks for a ge tech to service the unit.