Customer Ratings & Reviews

Cold air as advertised. Easy to install. Handy remote control for when I’m feeling Uber lazy.

Surprised us by cooling our entire small downstairs of 5 rooms, including the kitchen. We are very happy with the options it provides as well as the size since we don't have a lot of window space. It was an easy install!

This is a great unit to own, It cools my room almost instantly and has a lot of settings as well as connects to the WIfi to be controlled from app on a smart phone. Would recommend to anyone who’s looking for an easy install.

We have an older home that doesn't have central air. Purchased this unit to cool our down stairs floor, approx. 1800 square feet. It works most days to do that but if its crazy hot out (95 degrees plus) it is going to be running the whole time. I love that it is a smart unit so I can control it from my phone, and program it to turn on before I get home from work so the house is cool by the time I get there.

It’s pretty good! It works very well to cool down an entire room but it is a little loud especially when jt turns on. I don’t mind the noise but there are definitely quieter ACs if that’s a problem.

Not only did Best Buy have to best price on the GE Windows ac unit, they Shipped it out the same day I ordered it. This is probably the best ac window unit that I've ever had. It is a 12000btu unit and easily cools a 25x30ft room in Louisiana. We've had an especially Hot Summer this year and my old ac unit gave out. That's the reason I bought this GE from Best Buy.

Excellent, very quiet and cools efficiently. Easy to install. Love the smart app connection. Price was our Best Buy.

This AC unit is a little on the loud side but it is worth it! The air is cold and it keeps my whole down stair at 72 degrees! It only took about 5 minutes to install all the part and it was ready to go.

[Employee of bestbuy] Love it! Works like a champ! Cools house off quick! Easy to use and nice eco option settings.

I bought this as a gift for a friend. It is 5k BTU’s than the one it was replacing. However, this one cools quicker, cheaper and the thermostat works great. Love the smart phone feature

The unit does have strong cooling. I put it in a medium-sized room and it can get quite cold in here, even on the low setting. The remote control is a bit fussy. You have to be relatively close and have it pointed at it. If you go through the procedure, you can have it connect to your WiFi, put the app on your phone, and then control/set it using your phone. You can also do this from anywhere, which is nice. This means if you can turn it on when you're ready to come home, or turn it off (or turn it lower) if you're away. The app will show you how much energy it's using, and allow you to program routines (like go to a warmer setting for evenings and when you're at work, and then be cooler for when you're home). The one thing I don't care for is that the thermostat has a lot of leeway. For example, I'll set the thermostat for 72. Using my phone, I can see that it will stay on and cooling until it gets down to 70 or lower before the condenser turns off (the phone shows the current temperature that it's registering). After the condenser turns off, the room will then warm up to about 74 or higher before it will start cooling again. That's a pretty big temperature swing.

Works very well. Gets very cold. The ECO setting is spot on. Usually i only need to keep it at 70. Once in a while i put it to 68 and it cools my whole living room and kitchen area. It is the same btu as my previous AC but not as big. That is a good thing as my last AC took up the entire width of the window. This one is smaller in size so it wasn't such a chore to get in thw window.

It was an easy install. It cools fast. Control easy to use.

I was very please with how easy this unit was to install. All the necessary hardware is included, even the weather stripping and foam side panels, which allowed me to do a professional looking installation by myself in about 2 hours. As far as the cooling capacity, it kicks out much more cold air than my previous 12,000 BTU unit, so I agree with other reviewers that it cools more than the advertised square footage.

Easy installation. Keeps my house cool. Excellent price for the air conditioner.

The AC quickly cools the room but is a little noisy. It takes about 10 minutes to cool a 400-500 sq ft room. I was not able to use the smart home feature as the app was not able to recognize my ac unit. I was not able to use the AC via the phone app which was the primary reason for buying this unit.

Purchased 2 units. Both installed to cool spaces under manufacturer recommend 550 sqft. Works as advertised for this space and is fairly quiet. Unsuccessful at connecting wifi on first attempt but have not revisited yet as not an important feature to me. Note: one of units Purchased began making lots of noise and barely cooling after only 2 weeks. Best Buy exchanged and is working well. A lot of cooling power but not super heavy unit. Review one less of excellent because of WiFi connectivity and one unit defective.

I bought this a few weeks ago with the intention of cooling down a large living room with an adjoining bedroom and nothing else. Turns out it beat my expectations by cooling down my entire third floor, 4 bedroom, apartment. I couldn’t be any happy about this purchase. The fact that you can turn it on while away from home so that your place will be cool by the time you get there is just an added bonus!

This is a very well designed air conditioner with excellent remote control capabilities and also for its ability to track usage makes it even better. The only thing that I noticed is that it seems to be a little bit louder than I expected, but for me personally it’s not an issue. I haven’t made any sound measurement but I question that it is making it’s rating as listed is it specifications. Overall I still highly recommended air conditioner.

Great AC! Does a great job of cooling my RV! Love that i can check on it and control everything from my phone from anywhere. Definitely couldn't best the price!! Thanks best buy! And a shout out to Nancy in Kansas who helped me get it ordered, paid and delivered to my home! She's an awesome customer service person!!!