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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,593 reviews
  • Rated 3 out of 5 stars

    Review Not happy !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my air conditioners however I was more happy I paid for an adjustment in delivery and although both items were ordered at the same time your company made it to separate orders So one arrived early and I was not hone for delivery and it sat our front all day . I purposely paid the extra fee so that did not happen Dud not realize they were separate orders until it was delivered early .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good air window conditioner, shuts off to be efficient and economical.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great- very happy- just like my last one I had

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    OK for rental property

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look like someone dropped it but it’s still working put it on a separate breaker so far working good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great..does what its supposed to do ..but cant get in my phone tried everything, this was the reason why i brought it

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Get this!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wifi application allows my house to cool down before i get home from work. Cools everything like a freezer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Unit - Totally Jacked Up Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a horrible time picking up this unit. Management at this store is about what they “can’t do.” With some creative problem solving, I was able to remedy the situation - not the store management and get the a/c unit home. Very disappointed by this management team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best air condition I ever had

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AC works very good at it for over two years now still going strong

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Happy customer

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I am very satisfied with my purchase and the installment by the amazing team that came to my home. I gave them five stars. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for big rooms. The price is right for all the functions. Love the sleek front, also the wi fi features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problems ordering it and getting deliver to my house but when I used it and froze up on me and I’ll call the store to let them know that the unit is freezing up on me I have to turn it off and wait and turn it back on I have not heard from the store at all

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Has been plugged in since day one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for a few months now and works just as good as the day it was plugged in. More powerful than a stand up and more affordable too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok so far, high installation fee but work was well done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first hard to connect to WiFi but after calling customer service and having them walk me through how to do everything worked out

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad delivery person.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The driver showed up with the air conditioner but would not put it in because the grass needed to be mowed... he said. He then took it back to the truck and back to the store. I eventually canceled the order, go to the driver.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    best deal ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement product because the previous one had internal issues but GE returned my money 100%

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home AC died so got this to get through the summer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as advertised bridge better than expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really needed this unit and I use it in my bedroom! It’s perfect! I love that I can just rinse the filter and not have to purchase a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE-550 SQ.FT. 12,000 BTU Smart Window Air

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for the price. So far loving the features this AC provides.

    I would recommend this to a friend