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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,592 reviews
  • Rated 4 out of 5 stars

    Good unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good keeps temp right where it is set the only downfall is it’s very hard to set the WiFi

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and setup. Was amazed at how quickly it cooled down my whole apartment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to admit, at first we didn't like this unit, however now that we realized how the modes ran we love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too noisy and its controllable from an app on your phone. Very handy on the way home

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Great AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ac easy to set up with Google home...and freeze my medium size living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air Conditioner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, efficient, and best quality... it's perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Window air conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well! Better than I hoped. We have a small child and now it’s very comfortable in our home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Window AC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great over the hot summer in NYC. Light enough for me to carry myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing smart air conditioner— I’m frozen!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The air conditioner is absolutely amazing— recently moved and needed an in window unit. The smart technology works amazing and the app set up takes a minute. I would strongly recommend it. It is perfectly quiet too.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    12000 BTU AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a total of 30 minutes to install and been cooling well since, great ac

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation

    Rated 5 out of 5 stars

    Very cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great was easy to install and set up. Cools the shop off really well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    POWERFUL UNIT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT VALUE AND POWERFUL UNIT. UNFORTUNATELY IT DID NOT FIT THE WINDOW WHERE I PLANNED TO USE IT IN.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    What happened GE??

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in May 2021. Worked fine for 2 years. Took it out of storage today and won't power on, just shuts off quickly with a code 88. Apparently this is pretty common, and parts are not readily available to fix. (Apparently its the control board).

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ac it’ was the best thing I ever had the quality was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Window Unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Window Unit! Love the features & Best Buy was great to work with on this purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love the air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my air conditioner. I keep my house cool and it was worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blows cold, fit the old hole perfectly. Good price & in stock when needed.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    DISAPPOINTED

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this A/C unit on 3/28/21. I worked great for 2 yrs. I only use it during the summer when it's really hot (it's completely turned off from Oct through May). I turned it on this past June & it only blows air, the air does not come out cold like it did previous year. I'm a bit disappointed because technically I've only used it for about 4 mo. out of the year.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were the problem I would not recommend Best Buy contractors for installation.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great a/c unit it gets the room cold in second and easy to use

    I would recommend this to a friend