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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,593 reviews
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Total junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this air conditioner for 5 months and it went to leaking water inside my house and destroyed my floor. These air conditioners are junk in my opinion

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Decent air conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the app so easy to use and cools down a small to med space

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Quite ac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Keeps more rooms cooler then expected. Low noise also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Window Unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Window Unit! Love the features & Best Buy was great to work with on this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air Conditioner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, efficient, and best quality... it's perfect

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is a very good size and it cools the room very well

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    DISAPPOINTED

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this A/C unit on 3/28/21. I worked great for 2 yrs. I only use it during the summer when it's really hot (it's completely turned off from Oct through May). I turned it on this past June & it only blows air, the air does not come out cold like it did previous year. I'm a bit disappointed because technically I've only used it for about 4 mo. out of the year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great air conditioner. Very worth the price. Does the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality smart air conditioner can link to phones and many more to operate

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for the size of my room! Stays cool and it’s easy to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ac it’ was the best thing I ever had the quality was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G.E 12k BTU air conditioner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Just installed it today 7/14/23 so time will tell if it would cool off my room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Valuable AC unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet operating, quick cooling, with great WiFi connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    12000btu

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as powerful as I thought it would be, Only goes down to 64

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When delivered the box was damaged and the machine had a small dent. It works ok as an air conditioner. One problem is that the WiFi connection does not work. I press the button and no light flashes. It does not pair up. I do not recommend this product and would not purchase another GE window AC unit.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    retired

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the process and the sales person. I was treated very well. The product is working very well. We will be back for future purchases.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ac purchased not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a fairly large bedroom and was surprised and not in a good way that it only goes down to 64. Most acs got Down to 60. It doesn’t cool my room enough. Disappointed with this purchase.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Would buy again

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Its a beast! The app works awesome as well. No complaints at all.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Nope nope nope

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it cool a room? Yes. But the app is terrible and barely integrates with other smart home systems. In fact, you have to ask Alexa to ask “Geneva” to control your ac. Also, it’s really loud. Also, it has no vent open/close option. Also, there are no automated blades to help circulate air in your room - you have a slight left/right adjustment and an even slighter upward angle. It gets half a star for doing the cooling and another half star for coming with insulation to cover the accordion sides of the unit. But even then, I had to coerce the installers to even USE the insulation. Buy something else. Like… ANYthing else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps house cool. It's a great unit and easy to install

    I would recommend this to a friend