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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,592 reviews
  • Rated 3 out of 5 stars

    Didn’t last long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a previous window unit which had a warranty but the geek squad they didn’t have parts to repair it. I ended up paying a little more to get this new unit. It Wasn’t as cold as our previous unit and it started having a lot of condensation. It’s one month old I’m gonna try to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working perfect. Function well but im not satisfied with the sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner!!! Good price!!! All around thumbs up!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great bargain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great buy for the money wish the lowest temperature was lower than 64

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and gets the job done. I purched I it as a gift.. They love it

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Second times a charm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I purchased online and was shipped to my house was defective. The ground prong was loose and became stuck in the receptacle. I was able to exchange it for the sane model at the local store since they had two left in stock. The second one works like a charm & I’m very impressed with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great window unit for us. We used it in an upstairs room that got very hot in the summer. All the features worked great. Love the remote.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello JoshE, thank you for your review. We're glad to hear you have enjoyed the remote operation of this air conditioner and that it has cooled off your upstairs room. Please feel free to reach out to us should you have any questions or concerns about your appliances. We are always here to help. -Chris@GEA GE_Appliances

  • Rated 5 out of 5 stars

    HomeKit Compatible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great window air that is Apple HomeKit compatible and works great with the Apple Ecosystem. I got it for a backup of my central Air

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit, excellent performance, decent sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome performance! Would definitely buy again! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love work so good got coold fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got a good deal with best buy and fast atention to take home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Window air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% Recommended really good product I haven't had a problem with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and customer service was a breeze. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dose the job what can I say not North Pole cold but it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order product picked up product within an hour. Excellent service

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Very good product! Would refer this to others .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heat buster!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not regret this purchase! Awesome store and helpful staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deals at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellant, still in box. I know I got a good deal so I am happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, happy with purchase. Helped to lower electric bill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much quieter and seemingly efficient than my old unit. I like the connectivity as well - not altogether necessary, but convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a little laud but fair price and good store in Secaucus Nj

    I would recommend this to a friend