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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,593 reviews
  • Rated 5 out of 5 stars

    AC amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase it cools my entire living room! I definitely recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    You get what you pay for.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its actually not that good , even its in high speed is doesn't cool down the room wich its smaller then 1200sq feet

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Freezes and super loud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this because I have one already the older version so this new one I purchased started making a lot of noise and shooting ice out of the vent so I returned it and thought it was just the one unit that had the issue but instead the next one did the exact same thing so I’m guessing it’s a thermostat issue and now it’s too late to return the next oneSo I am stuck with this super loud icemaker

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ice Station Zebra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner. Provides arctic air flow. Goose down comforter recommended if used in bedroom. Very happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    View good would buy again air conditioner. Good service from best buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air conditioner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but for some reason leaks water inside not outside and was not able to connect to the WiFi for some reason wish it was not so expensive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps us cool on hottest days!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like eco setting also you can set up with your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service I have ever had at best buy! give him an award.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Stopped working after 2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. After 2 months it stopped working. GE provided me with a "good will rebate" but I have to purchase the same air conditioner and provide my receipt and wait for reimbursement. I prefer to stay away from GE but I'm forced to get another one. Hopefully the second one works

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working perfect. Function well but im not satisfied with the sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great bargain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great buy for the money wish the lowest temperature was lower than 64

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to control and set up for WiFi connection. I like the ability to be able to monitor and set a schedule through the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and gets the job done. I purched I it as a gift.. They love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my AC. We are very happy with our buy. Even though my apartment is super long and I bought two ACs only one does the job most of the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner!!! Good price!!! All around thumbs up!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit, excellent performance, decent sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome performance! Would definitely buy again! Thanks Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well. A little pricey but works for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Window air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% Recommended really good product I haven't had a problem with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love work so good got coold fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got a good deal with best buy and fast atention to take home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner works great! It was an easy install , and fits our window perfect. Would definitely buy another one !

    I would recommend this to a friend