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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,592 reviews
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great a/c for the money. I love the eco setting that cycles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A. C

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I recommended to anyone who wants to buy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice Station Zebra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioner. Provides arctic air flow. Goose down comforter recommended if used in bedroom. Very happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best air conditioner I have bought in a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liz Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is amazing. I would recommend it to my family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ac I recommend i butter for my mom and she in love

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    Cools very well, not made to last?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy had to replace this window unit after very minimal use (live in Northern Minnesota, not known for its heat). It didn't last a year. I'm not sure exactly what the issue was, but it seemed electronic rather than mechanical. Let's hope the new one lasts longer. It cools our basement very well. The wireless options are nice to have, not necessary. The app does show power usage, which is really nice. If you buy one, be sure to get an extended warranty or

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Freezes and super loud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this because I have one already the older version so this new one I purchased started making a lot of noise and shooting ice out of the vent so I returned it and thought it was just the one unit that had the issue but instead the next one did the exact same thing so I’m guessing it’s a thermostat issue and now it’s too late to return the next oneSo I am stuck with this super loud icemaker

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to control and set up for WiFi connection. I like the ability to be able to monitor and set a schedule through the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New ac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It was for parents. The AC is working great

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Mother's Day gift. It wasn't hot enough in early May to rate this product. But as of today, one of the hottest days recorded for this Spring season my elderly mom is running her new AC unit and loving it. She says the unit is small but powerful. Ready for the dog days of summer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air conditioning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product and Best Buy great After the price drop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps us cool on hottest days!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like eco setting also you can set up with your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing av

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing cools very good medium room Love wifi technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, easy pickup at the store very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner works great! It was an easy install , and fits our window perfect. Would definitely buy another one !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my AC. We are very happy with our buy. Even though my apartment is super long and I bought two ACs only one does the job most of the time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well. A little pricey but works for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Approved.....good product no problems easy assembly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was delivered quickly and took care of us until the repairman fixed the central air I'm keeping it for upstairs

    I would recommend this to a friend