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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,592 reviews
  • Rated 5 out of 5 stars

    Good replacement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works great, exact fit in the window I needed it to fit.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Chill Out

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast. It kept my house cool all summer long. Had to turn it down a few times it was so powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic AC Unit...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased recently as a result of a previous unit malfunctioning (different brand/ different retailer). Works as intended with simple operation & intuitive controls. Very pleased with the performance & available options featured on this model...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right size for a 2 bedroom apartment. It likes to defer to Ecco mode, which turns off the unit after an hour or so.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    N

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s alright I think too small for this huge room I have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than the old much larger one we had.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, basically works as it should. I have not tried and of the technology connections, because, well I just don't need it. I would only say that during the "Auto" setting once it reaches the proper temp in the room the A/C will just shut off...it should probably taper off slowly because it is a serious sound dofference and can be rather annoying if you are trying to sleep.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    FROZE FROM INSIDE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not the issue with the cooling in room but it freezes inside the air conditioner for only a month use, keep in mind that might not be warranty

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    Great AC though terrible handling of the product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AC though when I picked it up from store pickup it had a hole in the box where it was pushed in just so happened to be the side with the radiatior fins and size bigger than a half dollar was completely smashed in and ruined. Probably would work more efficiently if it wasn't the case. I didn't think it would affect anything at the time until I took it out of the box a week later.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air conditioner stopped blowing cool air.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well but for only one summer. The following summer it would not blow cold air

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great item for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son and his family. Every time we talk he still thanks me and tells me how great it is!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quality camera for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    take great pictures if i knew how to post them i would show everybody. i have to wait for my daughter to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool & Dry

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw the air conditioner at BB and grab it. My old one broke down and we were HOT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and efficient!!! Great price!!! Excellent service given to me by your salesperson!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NB homeowner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs good. I use the economy setting, runs quiet. I like the dirty filter warning light.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    okay product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Economy mode does not work as expected even temperature is reached AC does not stop or turn on

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been great so far. Use it every day but seem to wear after months of use. Warrenty hope comes in clutch

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Light weight ice cold

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are tiny. Quiet. Solid build and ice cold. You cannot get any better than that when you’re in the doubt and it’s hot as can be. Definitely fits our needs in every single aspect. And light weight too.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great for the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked great for about a month but then i had to keep shutting it off on really hot days because the compressor would freeze some how in 90 degree weather and cold air would only blow out of one side of the ac. So I would need to shut it off for a couple of hours for it to defrost which made no sense

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great a/c

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get very cold at times must either turn it off or bring the temp up to be able to not bundel up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wok so good keep Kool long time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 star! Made in USA wok nice buy 2 man was nice American man with tie bring it out I tip him $20

    I would recommend this to a friend