Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,592 reviews
  • Rated 5 out of 5 stars

    Good buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy. Quiet and wprks very well. A little pricey but well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 1 out of 5 stars

    DONE!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets iced even in the summer! And the options of how to vent the air is limited! And i had to buy a new one because it doesn't stop leaking! Never again!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cool down

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its got the display on front the application for my phone was easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works wonderfully well!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the help I got from staff even though initially there were no A/Cs on the shelves.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Not good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC didn’t last more than a year before breaking.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Love the app. It can keep you room's temp at you desired temp at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with the new air conditioner, it is quiet and efficient with remote controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AC

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving my new AC bestbuy are the best thanks for helping with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked it up and works like a charm so far, couldn’t ask for anything better for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sara air

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air conditioner is awesome love how it works it’s a really great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace our 10+ year old portable AC. Keeps our whole downstairs cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air conditioner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace our old air conditioner and this one has worked really well so far!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Exchanged for a portable HVAC

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure this window ac works as it should but it requires drilling into my baseboards which was why I sent it back, I just spent the extra 150 and bought the Honeywell portable HVAC

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done but my older AC which was supposed to be a lower BTU keep my room colder that this one does. But there was not a lot of options in the middle of the summer in AZ

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great Unit Cools most of my 1000 sq ft home

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont use my central air as it does not work well at really high temps. So I only use this and a fan to move air down hallway to other rooms. Great cool air even when over 100 outside. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great AC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WiFi feature was easy to setup and use. Also monitors energy usage

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Geac

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's vert loud and rattles when compresdor is running.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love this air conditioner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products great people, i have one of the best experience ever thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy needs more staff

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes room cold, does ac job. Best Buy should pay employees more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s an ac

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works goods not problem easy set up now give me my 25 points bestbuy

    I would recommend this to a friend