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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,592 reviews
  • Rated 3 out of 5 stars

    Dimensions are off.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return mine because the listed dimensions are off. Add at least a half inch to the listed height in order to give clearance for the unit's legs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cool and quiet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So quiet and wish I bought another one when the time is needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best air conditioner I’ve ever bought.would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice ac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Works flawlwlessly. Maintsins temperature well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well remote not so good very poor guality remote otherwise good product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GE Smart Window AC

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a good product. We have been through four of them. Our mistake was to keep getting the same one. If you get a Best Buy extended warranty they will honor it. But on this product the manufacturers one year warranty is to return it to place of purchase even though it is advertised as one parts and labor. The GE tech came to our house for two of these and each time they gave us a slip that said GE has no replacement parts for this item. Return to vendor. Best Buy manager talked down to us and acted like he was doing us a favor by honoring a warranty on a product they sold us. Sometimes manufacturers will have a bad run on a product and that is understandable, we liked the GE air conditioner, except for the problems.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there,

      We're so sorry to hear about your experience with this air conditioner. We definitely understand how frustrating this can be. If we can be of any help, reach out to us on social media. Have a great day! Mike@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work good so far.. have has no problems with it..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST AIR CONDITIONER FOR THE MONEY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best looking window unit I've come across, works great and is very quiet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    junk

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked good when i got it now it does't blow cold air

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cool air

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, temperature is always good consistent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my project

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good fit for what was needed and also a good price

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Product good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good. I like this window air conditioner and it’s power too.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the light weight and it cools more square footage than they claim.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    new A/C

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justb love this new AC unit, our old unit quite working, and we purchased this one to replace it, am very pleased with how quiet this unit is , and keeps our room comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AC

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well! Connected instantly to my smart hub!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service,easy fast and Very much appreciated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service, easy, fast, reasonably priced and very much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    full coverage in room

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent air conditioner covering the entire room.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Ahhhhhhh.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not look like much but it really kicks out the cool air! Love the directionals (some are next to worthless) and the quiet hum is just what I need for a peaceful sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    GE Air Conditioner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Air conditioner... connects through WIFI - sometimes its a pain to connect to it but once its connected i love to control it while i'm away from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good air conditioner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done to be honest. Bonus it's not noisy,

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there. We appreciate you writing a review about your air conditioner! We're happy to have you as part of the GE Appliances family. We are so glad that your air conditioner get the job done and is quiet. If you have any questions about your unit, feel free to reach out to us. Take care! Emily@GEA GE_Appliances