Customer Ratings & Reviews
- Model:
- AHP12LZ
- SKU:
- 6390687
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cooling
Great Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great, cools off our living room and 1 bedroom.
I would recommend this to a friend - Pros mentioned:Installation
Great unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. Love the smart features. Easy to install.
I would recommend this to a friend - Pros mentioned:Ease of use
Ac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ac kids love it as well and very ez to use
I would recommend this to a friend - Pros mentioned:Cooling
Best AC!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing air conditioner!! Keeps my room so cool!!!
I would recommend this to a friend Good little windo unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs good, would have given it 5 stars except it doesnt seem to want to drain water well when sloped properly. Drilled a small hole at what appears to be the low point.
I would recommend this to a friend- Pros mentioned:Cooling
Air conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great perfect for my working great experience great
I would recommend this to a friend - Cons mentioned:Reliability
Do Not Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Air conditioner quit after a month. Best Buy won’t take it back. GE won’t talk to you if it’s less than a month old. Buyer beware.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for reaching out. We hate to hear your air conditioner is not cooling and apologize for the difficulty taking advantage of the warranty. If you are still having issues, please email [email protected] and we will be happy to help. Thanks! - JB
Stupid expensive, poor quality accessories and app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screws were very difficult to screw into the AC unit. The side curtains are not very long and like to come apart too easily. The app refuses to connect on my iphone to the AC. The GE app also requires you to sign up and provide a metric-ton of personal information and confirm the account before even using it. Pretty upset but for the BTUs I couldn't find a much better "deal"
No, I would not recommend this to a friend- Cons mentioned:Noise level
Makes loud noise at after on for long time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this unit is terrible in. My experience after having on for 12 hrs plus make loud noise turn it off for 30 min and nose goes away
No, I would not recommend this to a friend Great replacement for a decade old unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase was a much needed upgrade for our window unit that was about a decade old. A lot has changed in a decade. My favorite thing about this unit is that it’s a smart unit and I can connect it with my Amazon Echo in my house. Works great. Pretty quiet. Love that it’s got an eco feature.
I would recommend this to a friend- Pros mentioned:Cooling
Compressor never functioned correctly, extremely l
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ac unit ive ever purchases. I returned it and bought a 5000 that cools better for half the cost. Would not recomend
No, I would not recommend this to a friend No working good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No working good. They air is no stranger And the sound
No, I would not recommend this to a friend- Cons mentioned:Noise level
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month, unit started making horribly loud noises. Best Buy won’t return past 2 weeks. Never buying appliances here again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thank you for taking the time to reach out to us. We truly hate to hear you've experienced an issue with your air conditioner making unexpectedly loud noises; we know how much of a concern that may have been and would like to help. This unit has an expected sound level of 62 to 67 dBAs, which is a bit above the level of moderate rainfall. We strive to provide as quiet a cooling experience as possible, and regret the sound level was too high for you. We will certainly send your feedback to our Air Conditioner Design team for future review. Regarding returning the product, details on your warranty are available on page 17 of your manual, if you think you may need to take advantage of that. Our service department is also available at 1-800-432-2737. We will certainly be working to earn back your faith in our brand going forward. If you have any other concerns or questions, we're always glad to assist. Best wishes! -Sarah@GEA
It's not that good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air freezes all the time and now the air fan is sounding weird and I am barely a year old with this air conditioner.
No, I would not recommend this to a friend- Pros mentioned:Cooling
First unit defective replacement arrived dented.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works fine so far. It is a replacement for the same exact unit which lasted 3 months of operation. GE said they would replace it at no charge, but I have not received my money yet. Best Buy had to be paid upfront. The replacement arrived DENTED because Best Buy did not wrap the outside of the shipping box designed for retail pickup.
No, I would not recommend this to a friend Dead out of the box...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before anyone goes crazy saying I don’t have it plugged in or I blew a fuse. The plug is reset with a green light and the unit is completely unresponsive with the buttons and the remote. I now have to uninstall it to drag it back to a Best Buy that is only open till 6pm. Thanks GE!!!
No, I would not recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool the room off as it states. Room was under square footage recommended.
No, I would not recommend this to a friendAir conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was supposed to be 14000 btu feels like 5000 had to buy a 2nd air-conditioner for the bedroom
No, I would not recommend this to a friendquietly cool...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great lil air conditioner... looked around for the best deal and best buy had it. Unit works wonderfully for the room it is in. Very quiet and so far so good. We couldnt be happier and would highly recommend this to those seeking out a great system.
I would recommend this to a friendNo like
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air did not last me, I just used the air conditioning for 4 months because winter came and I saved it, now that summer has arrived I peel it and it throws a code it turns on it turns off it does nothing, and it stays that way by throwing a code that it does It's been resolved, I wasted my money on this air conditioner
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're terribly sorry to hear you've had an error code appear on your air conditioner. We can imagine how disappointing this has been for you and we're happy to help. We suggest looking at page 17 of your owner's manual to determine what you should do based on the age of your air conditioner. We hope that's useful information and we're wishing you the best. - Guy@GEA