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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,593 reviews
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ac unit is awesome! I have a 800 sq feet living room in my condo and this really cools my place with no issue! Only downside is the sound of the motor i guess its a little noisy but is very tolerable. Wont disturb you with work or anything. But over all its a good buy! Compared to my fridgidaire before this GE a/c really does a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Good ac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were originally going to buy the 10000 but, but am glad we went with this one. We have it in our bedroom which is around 350 square foot and it keeps it ice cold. Not too loud and doesn't work too hard. Plus the cell phone app is awesome if I want to set it to 65 deg when I'm on my way home from work, or even from just across the house. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great room ac unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit cools great, but is very loud. Very easy to install, and comes with the window seal attachments.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally wanted the 15000 btu as my apartment is large. Wouldn't fit...so instead I puchased the 12000 btu. I was afraid it would not cool the large space enough but was surprised. It has been more than adequate...nice and cool on these hot days. My apartment is 980 square feet....Ilthe unit is cooling about 800 square feet...open floor plan

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wifi

    Rated 5 out of 5 stars

    Best AC ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, Great price and product! It was easy to install, works great and even has an ap I can control it with on my phone. I can turn it on from my phone before I get home and it will be nice and cool!

    I would recommend this to a friend
  • Pros mentioned:
    Wifi
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good Air Conditioner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good air conditioner with convenient wi-fi controls. It’s just a bit louder than I anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this AC UNIT. I love the convenience of being able to control it from my phone no matter where I am and I blows very well. Very good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this during the California heat wave and am sure glad I did we have been able to stay fresh and comfortable during the days of 110-118 degrees. Little noisy but nothing that would disturb your sleep. Also like how once you set it’s the settings you want the whole screen goes dark to not bother you while sleeping

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Nice AC

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good ac unit. Kept the room cold and was very accurate. Good connectivity, bad app though.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Very good AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps keep the temp down in my very large living room. Love that its Alexa compatible. A bit loud, but all ACs are - and this one isn't as bad volume wise as some of my others.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent air conditioner. Can connect to your smartphone so that you can turn on from anywhere and get your home cool before your arrival. Would definitely be buying again for my upstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good ac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well… It’s kinda loud but does the job . Got it for my Frenchies, they don’t do well in California heat . WiFi was a bit complicated to set up on phone

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Blows cold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be the best air conditioner I have ever purchased. So far this works wonderful. We live in a split level house, we are using this on the second, main floor. This cools the living room, dinning room and kitchen in less than a hour and that is with the rooms being warm in the mornings as it has been very hot here in our area. It shuts off when the room reaches 74 and comes back on as needed. It does not need to run very often so I am sure we are saving money as our old dinosaur was running non stop. I have purchased air conditioners for all 3 bedrooms before purchasing this one and I wish I had purchased this first as I would of bought 1 for each room. We are very satisfied with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Installation

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy and they provide you with foam to place on all sides for insulation. Set up was easy and it connected to my phone within minutes. It works very well to cool my entire 600sqft apartment. Occasionally the fan gets loud and makes a rattling sound but after restarting the unit it stops.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good AC for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Air conditioner, a little loud. Multiple settings, remote control operation.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Small unit but cools multiple areas of home

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this AC unit! Small but works very well in our living room. We have a small place but this AC unit manages to cool our living, kitchen, and hallway. The fact that it has WiFi and can connect to our smart home is even better! Love all the features it has.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Units, Cools a very large room (Livingroom, connected to Kitchen and a Hallway. I love the fact that i can turn on while i am work so my dog can stay cool. Definitely would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Great AC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a large living with an open kitchen. I was a little weary did AC would be too small. But this works perfectly. Cools down the entire area and on Eco mode it does not run all day. The WiFi smart controls are a added plus. You can set schedules and change modes on your phone. A great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Remote control

    Rated 5 out of 5 stars

    Better Than LG Model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well to cool our apartment, and phone-enabled controls are very convenient. Had previously purchased a similar BTU LG model, which broke within 24 hours of installation.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    GE window airconditioner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size and enough power to cool a medium room. Wifi control is a plus but i wish it was a little stronger so it will cool a bigger room.

    I would recommend this to a friend