Customer Ratings & Reviews
- Model:
- AHP12LZ
- SKU:
- 6390687
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.
This summary was generated by AI based on customer reviews.
Cool but a little loud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and cools two rooms of my house very quickly. Seems a little noisier than others that I have had.
I would recommend this to a friend- Cons mentioned:Display
It wasn’t what I needed and it stopped working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks after receiving it and getting it installed the display started blinking and it would turn off after turning it on.
No, I would not recommend this to a friend Loved it at first…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months it no longer blows cold. Calling GE to get service.
No, I would not recommend this to a friendHorrible item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received what appeared to be a refurbished item. I paid full price for my order. Not only did it come refurbished, but it also did not work. Instead of blowing cold air. It was blowing hot air. When I returned it to the store there were no alternative items that I could replace it for. Very disappointed with my purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello AimeeC - We are very sorry to hear about the trouble you have had with your air conditioner. This is certainly not something we would expect and are always happy to help. Please let us know if you require any more assistance. - JB
Had this for a bit.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say that I am pleased with my selection. This has performed as expected for quite a while now.
I would recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed. It did not make my room cold and leaks a lot
No, I would not recommend this to a friendFailed after 3 monthes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked okay for about 3 months then it stopped responding to button presses on the front panel and does not respond to the remote. In "auto" it rarely paid attention to the temperature in the room and generally turned on and off when it felt like it. A thermometer in the middle of the room read 75F when the unit was set to 70 and it never turned on. It also wouldn't turn off until the temp was manually set to something ridiculously high or you hit the power button.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Austin - We are very sorry to hear about the issues with your air conditioner. To make sure the unit is turning off and on properly, make sure the unit is properly sized for the room. If the room is too small, the unit will cycle more often. For the issue with the control panel not responding, please reach out to us at 1-800-432-2737. Thanks. - JB
- Cons mentioned:Reliability
Do not buy GE
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4th GE window air conditioner and broke within a few months
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we appreciate your loyalty to us, but we're sorry to see your air conditioner broke after only a few months. We know just how frustrating this is and we're happy to help. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) .We hope that helps. - Guy@GEA
- Pros mentioned:Cooling
Jus a little expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cools my room and that is what I was really expecting.
I would recommend this to a friend AC STOPPED WORKING IN LESS THAN A MONTH!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My AC stopped working; it beeps constantly and turns off every time I turn it on. I have over 4 days of contacting Best Buy and GE, and nobody seems to help. They keep telling me to contact another number. No replacement and no money back. I purchased this July 23rd, 2021, not even a month ago, with a 2- year warranty. So disappointed makes me not want to purchase anything from them again!!!
No, I would not recommend this to a friendLove it!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this AC unit. You can do a lot of cool things though the app. You can turn it on when you are on your way home though your phone. So by the time you get home the house has cool off. Love it.
I would recommend this to a friend- Cons mentioned:Noise level
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returning unit...too loud, does not cool enough (64) is the lowest.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we apologize for your air conditioner running louder than expected. We know this must get annoying, so we'll be sure to pass your comments along to our team for further review. We appreciate you taking time from your day to bring this to our attention and we're wishing you the best. - Guy@GEA
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited about this one put when we installed it was blowing hot air and the smell was awful. We thought it might need it some time but No it blow hot air very disappointed
No, I would not recommend this to a friend- Cons mentioned:Reliability
Didn’t last 10 gays
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last 10 days but thankfully it broke before the 15 day return policy!!
No, I would not recommend this to a friend Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had the unit for 3 days. The set-up of the Wi-Fi was impossible. I never got it working. The 2nd day I tried again and the WiFi light would not come on. I called GE service and the person I spoke with was really nice, but he didn't really know more about the set-up than I did (after reading the manual). He finally told me I should take it back to Best Buy for an exchange. I guess I will do that, but the hassle of removing it from my window, returning to Best Buy (which is not close) and then coming back to reinstall ... I am not looking forward to that process. I am also disappointed in the remote control. I have two other portable air units and those remotes have the same controls as the units themselves. As for how the air condition works, I will find out this weekend when temps will be in the high 90's.
No, I would not recommend this to a friend- Pros mentioned:Cooling
AIR CONDITIONER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LIKE IT - IT WORKS GREAT WHEN YOU NEED A WINDOW AIR CONDITIONER
I would recommend this to a friend Great summer addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet AC for our Living Room. We debated about window or stand alone. I do believe we made the right decision on window. Remote and Smart App was an added plus!
I would recommend this to a friendNot cold, runs constantly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Replaced a 20 year old window air conditioner, this new unit is a loud fan in comparison
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been having problem with this Air conditioner since I purchased it. It just won't come on at times. I've only had it a month. I am ready to return it!!!
No, I would not recommend this to a friendAc unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the timer and optional app makes it easy as can ve
I would recommend this to a friend