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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,592 reviews
  • Rated 5 out of 5 stars

    R Moore

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit works well its quiet on both cool and eco the only problem is the clean filter keeps coming on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Wi-Fi AC Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a couple of these and they work fairly well, nice to be able to adjust the temps remotely.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working and showing errors

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product stopped working and showing errors after only a few months of use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great and pretty quiet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the first time I actually live an AC. It's fairly quiet for a powerful AC (12,000 btu).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best AC

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AC, love that I can turn it on over wifi from work so its nice and cool when I get home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner is so strong my son has to keep it on low because it is too cold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy Cooling Store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exacting what i was looking for, and Nobody had it because its out of Season.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A/C sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than 2 months from buying the A/C just stops working. At the beginning the buttons stop working on the A/C, but we were able to still use the controller. Then it started leaking and now it just won’t work at all. Can’t even turn it on.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello cacata - We are very sorry to hear about the problems you are having with your air conditioner. FIrst, try disconnecting power to the unit for a few minutes before reconnecting. If the unit is leaking inside the house, make sure the air conditioner is tilted so that the rear is about 1/4" lower than the front. If you continue to have issues, please take advantage of the warranty. - JB GE_Appliances

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this article is excellent, I like it because I can see everything I like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it’s supposed to! Works great and the digital features are a nice touch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    General electric

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still having the same problem with this item it is not working correctly. Need to return for another model not sure if the A/C are being delivered with original parts.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air conditioner had to be replaced after 2 weeks. Ice coming out air conditioner.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for almost a year now and it runs wonderful still. Great purchase!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Air conditioner constantly turns on and off. Doesnt even blow out a little bit of air before it turns back off again. Its frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Air conditioning perfection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit. The economy mode is truly incredible. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased and easy installation. Nice product. Would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive visit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have great customer service and products are good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid air conditioner. Surprised me with how well it performed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air I love the air that it throws it is just amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is perfect for the summer , cools the living room in minutes

    I would recommend this to a friend