Customer Ratings & Reviews
- Model:
- AHP12LZ
- SKU:
- 6390687
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.
This summary was generated by AI based on customer reviews.
Is ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bigger version before. Only lasted 2 yrs. When it works is good. Hopefully this one last longer
No, I would not recommend this to a friend- Cons mentioned:Reliability
Poor GE AC
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this May 2020. Kept it inside for the winter, now May 2022 it is dead and GE states I can spend $110 plus an hourly fee and parts for them to look at it. Throwing it away and buying non GE.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Loud A/C
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well it’s just loud that you can’t hear yourself think.
No, I would not recommend this to a friend Freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of these, but after about 1 year and a half. They start freezing up, and doesn’t cool much
No, I would not recommend this to a friendnot good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 mos and it is turning off and on and not cooling much
No, I would not recommend this to a friendAir conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit did not work! We were unable to return to Best Buy because they only have a 15 day return policy witch is ridiculous!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .HI - We are so very sorry to hear about the difficult you are having with your air conditioner as this is not the owner experience we want for you. We can certainly appreciate your disappointment and apologize for your inconvenience. Please review Page 17 of your owner's manual for complete details of the warranty on this model. We wish you all the best! Vikki@GEA
Does not cool well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit, but does not cool well at all, should have bought a different brand. Very disappointing
No, I would not recommend this to a friendair conditioner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad purchase i bought two of these GE AIR CONDITIONER and i am very dissapointed is not cooling enough my rooms thats why i am returning it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Elflaco - We are terribly sorry to hear about your trouble staying cool, despite two of these wonderful air conditioners. It would be our pleasure to help with troubleshooting or recommendations for the proper unit(s) for you. Typically, a 12,000 BTU unit such as this is sufficient for a 500 +/- sq ft room. Try to keep them centrally located and make sure the windows are well sealed. Please let us know if you have any questions. - JB
Just down right bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this for a few months & it already stop working unbelievable
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Mals - We are very sorry to hear about your experience with this air conditioner. This is not something we would expect to hear and are always happy to help. Please call 1-800-432-2737 to take advantage of the warranty. - JB
Very bad quality!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 2 months and a half the screen isn't working and the unit turns off on its own very disappointed. Wouldn't recommend to anyone.
No, I would not recommend this to a friendAir conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok it gets the job done but it could be better. It takes a long while to get the room cold
I would recommend this to a friend20 minutes later, small room is still hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this ac I bought for a small room and it doesn’t cool the room at all unfortunately I will have to pay to take it back
No, I would not recommend this to a friendStay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ac never worked well to start but after 2 weeks stopped blowing cold air.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the cooling performance issues you are having with your air conditioner. We apologize for your disappointment and the inconvenience you have felt at not having a unit that is working properly through these hot summer months.This is certainly not the owner experience we want for you. We would recommend reviewing Page 17 of your owner's manual for details regarding your coverage during the warranty period. All our best! Vikki@GEA
No good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Froze and leak did not work out rong brand too buy frigidaire is the way too go got a 1500btu for less
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings,
We're terribly sorry to hear that your air conditioner froze and leaked and understand how aggravating that is. We recommend calling 1-800-432-2737 to explore your warranty options. We'll be sure the development team is aware of this issue. Keep in touch. Mike@GEA
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for 1 month and quit working. We only used during day and turned off during the night. Wasn’t ever running for long hours.
No, I would not recommend this to a friendHorrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product hasn’t worked since I received it have to wait over a week just for someone to look at it would not recommend product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Timc - We are so sorry to hear about the trouble you have experienced with your air conditioner. It is always our pleasure to help so please let us know if you need help troubleshooting the issue. If the air conditioner is not working at all, please take advantage of the warranty and return to the dealer you purchased it from. Keep in touch. - JB
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unit is trash and best buy and GE GIVING ME HELL TO GET MY MONEY BACK. THE UNIT IS BARELY ONE MONTH OLD
No, I would not recommend this to a friendNo so happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning was fine but like a month later star making ice and sound
No, I would not recommend this to a friendWould not recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd GE window ac in a year. Two wouldn’t operate and the third completely stopped working and would not come on. The electronics have went bad in all three. I would have stopped at the first one but it was under warranty. Not easy to change out big AC units.
No, I would not recommend this to a friendget as big as you can afford
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy install and works BUT doesn't cool as good as my old 10,000 btu unit , I knew it wasn't going to that's why I went up a size larger on another note I have to hit the remote buttons 3 or 4 times to change anything and I'M ONLY 7 FEET FROM WINDOW AT MY DESK, AND YES NEW BATTERIES
No, I would not recommend this to a friend