Customer Ratings & Reviews
- Model:
- AHP12LZ
- SKU:
- 6390687
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.
This summary was generated by AI based on customer reviews.
NOT WORKING AFTER A MONTH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT WORTH IT!! ALL THE BUTTONS STARTED FLASHING AND BEEPING. TRIED RESTARTING BUT IT TOTALLY TURNED OFF NOW.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Connie - We hate to hear about the trouble you have had with your air conditioner. It would be our pleasure to help and we ask that you call 1-800-432-2737 to take advantage of the warranty. We hope to hear from you soon. - JB
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for use we took it back the following day it was throwing hot air dodnt cool a small room
No, I would not recommend this to a friendWould choose a different brand.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used less than 4 months and it died. Still under warranty, waiting to get reimbursed for it's replacement. Hoping this replacement doesn't have the same issue. When it was working, I will say that it did not cool as good as our 20 year old one that still works.
No, I would not recommend this to a friendgarbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't come on after 3 weeks kept saying filter so I returned it with no problem thank you BEST BUY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Latif614 - We hate to hear about the problems you had with this air conditioner. This is unexpected and we are always happy to help. Please let us know if you have any questions or concerns in the future. - JB
Arrive Damage..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item arrive Damage but i need it so i had to glue it the part that was broken because of the Handling.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a few months. Bought in June. It died in September.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for reaching out to us. We sincerely hate to hear you've had an issue with your air conditioner no longer working, especially as it's only a few months since you purchased it. We know this must have been inconvenient for you and would like to help with possible troubleshooting options. If it is possible the current interrupter device has been tripped, there is a Reset button on the power cord plug that may help to resolve this issue. You may want to check the house fuse/circuit breaker box to ensure power is reaching the air conditioner. Disconnecting the air conditioner from power for a couple minutes, then reconnecting may also help – this will reset the electrical components. If necessary, our service department can be reached at 1-800-432-2737. If you wish to take advantage of your limited warranty on the air conditioner, a description of it is available on page 17 of your manual. If you have any other inquiries or concerns, we're always glad to offer assistance. Wishing you all the best! -Sarah@GEA
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for less than 2 months and it now just blows hot air.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - This is not the consumer experience we would expect to hear about and apologize for the issues you have experienced with your new air conditioner. Please refer to Page 17 of your Owner's Manual and follow the instructions listed to have the unit replaced under the terms of the warranty. We are truly sorry for any inconvenience this situation has caused you. All our best! Vikki@GEA
Very unsatisfactory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After this purchase I’ll probably never deal with Best Buy again- the box was dented an when I opened it , the back coils was bent as well , called Best Buy an If I wanted to exchange it , it woulda been a week delay, this item was a gift I purchased for an 91 year old woman , her home was already hot due to no AC - an this happened- I kept it cause she begged not to be hot another day , but Best Buy probably seen the last of me after over 20 purchases
No, I would not recommend this to a frienddefective controls
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The digital controls do not work on the air conditioner or on the remote.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Steve - We are incredibly sorry to hear about the difficulty you have had with this air conditioner. To reset the controls to the unit, disconnect the appliance from power for about 3 minutes. If this does not resolve the issue, please make use of the warranty. Let us know if you have questions. - JB
- Cons mentioned:Noise level
Worst purchase ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is very noisy and doesn’t cool off the space like I thought it would. Can’t return it because Best Buy return policy is 14 days now. Like really!!! Never again!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, we're so sorry to hear this unit did not live up to your expectations. This air conditioner is designed to cool off a room up to 550 square feet. It's cooling ability also depends on how many people are in the room, and whether the room is in direct sunlight. We appreciate your honest feedback and will be sure to let our team know of your disappointment. Kindly let us know directly if you have additional questions. -Kacie@GEA
Second GE 12000BTU A/C was also defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned and will never but such product from Best Buy again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello John - Thank you for taking the time to tell us about your experience. We are sorry to hear about the trouble you have had and we're always happy to help with any issues. Should you ever have problems with one of our appliances, please reach out so we can provide assistance. Thanks. - JB
*Do Not PURCHASE* headache included
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase*** I bought this Ac and it stopped working within 2 Months and the process to get it replaced is a nightmare to the point where you are willing to take the loss. Best Buy shifts the defective product problem on the manufacturer (GE) and the manufacturer wants you to buy another one then send them the receipt to replace the defective one as if money grows on trees. It’s not with the headache after paying $500 plus tax.
I would recommend this to a friendIt broke down within 30 days of purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for only a month, then nada! A poor piece of junk.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Horribleeeeee
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ac only worked for a month. It started shutting off on its own. Sad cause I paid more than $500 for this ac. Thank god I got the protection plan for it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to write. Sorry to hear about your unit not operating well, we're sure that'd be frustrating. We'd recommend taking a look at an article on our website titled AIR CONDITIONER - NOT COOLING WELL to see if it helps. If you continue to have issues, we'd recommend taking advantage of your warranty as seen on page 17 of your Use and Care manual. All the best. -Michael@GEA
Ge ac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed had to exchange 3 times first two wifi module problem 3rd time energy saver wasn't working right thank god i had bought extended warranty 4th time i got a different brand
No, I would not recommend this to a friend- Cons mentioned:Noise level
Simply no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please stay away from this A/C!!! It is simply horrible Super super loud. You cannot have you TV on when this A/C is working.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. One star because zero is not an option. Broke after one year. Would not recommend!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for connecting with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this air conditioner that did not meet your expectations. We're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Thank you for being the best part of GE Appliances. We look forward to hearing from you. Kind regards – Matthew@GEA
- Cons mentioned:Display
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish there is less than a star. The display board stopped working 2 months from buying
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, thank you for reaching out with this feedback. It is completely understandable how frustrating it would be to deal with the display board no longer working, and we are so sorry for the trouble this has caused for you. We are confident that our factory service and repair team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to assisting you with this matter in any ways that we can! -Elliot@GEA
- Cons mentioned:Reliability
Sad..
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for one year,next year,broke down,what else can you say,there it is.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Hummmmm.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died just short of one year after purchase. Not good
No, I would not recommend this to a friend