Customer Ratings & Reviews
- Model:
- AHP12LZ
- SKU:
- 6390687
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.
This summary was generated by AI based on customer reviews.
Doesn’t connect to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect to the internet ! Have been waiting on customer services to call me back for two weeks. Don’t do it !
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. I’ve had this for 2 weeks and it won’t turn on.
No, I would not recommend this to a friendPiece of crud
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst waste of money!!! Stopped blowing cold air after 90 days. Worthless.
No, I would not recommend this to a friendBad fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has no fan control it doesn’t matter what setting it’s on it is the same.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for connecting with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this issue with your remote has caused you. We're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
Don’t recommend this product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t work properly and don’t be cooler that’s air conditioner work like heating
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the Worst air conditioner I ever bought!!!!!! Never got cool
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're so sorry to hear that you are completely dissatisfied with your air conditioner. It's understandable to get furious if it is not cooling as intended.
If your room air conditioner is not cooling properly, there are a few things you should investigate.
Check the Installation:
Make sure the air conditioner is properly sized for the room.
Make sure nothing is blocking the front of the air conditioner. When the unit is blocked by curtains, blinds or furniture, air flow is restricted and the cooling performance will be affected.
Check the Ambient Temperature (Environment):
Check the outdoor temperature. Operating a room air conditioner if the outdoor temperature is 70 degrees Fahrenheit or below will limit the cooling capacity of the unit.
Check the indoor temperature. If the room is already 64 degrees Fahrenheit or below, the thermostat cannot turn on the compressor.
Consider the temperature of the room when the air conditioner was first turned on. If the room was very hot, it will take longer to cool the room. When heat is stored up in walls, furniture, rugs and draperies, it will take longer to cool the room down. Whenever possible, turn the air conditioner on before the room heats up.
Check the Coils and Air Filter:
If there is ice on the coils, the outdoor temperature may be below 70 degrees. The best way to prevent ice on the coils is to avoid running the unit if the outdoor temperature is below 70 degrees Fahrenheit. If the temperature is close to 70 or you are unsure of the temperature, you can turn the thermostat to a warmer setting and set the fan switch to the highest position..
Make sure the air filter has been cleaned in the last 30 days. Filter removal and location varies depending on the individual model.
Check the Settings and Operation:
Check the thermostat setting. The highest setting on a model with a mechanical (knob) dial control will provide maximum cooling. Setting the temperature to a lower setting on a model with electronic, digital controls will provide maximum cooling.
If the air conditioner is cycling on and off too frequently, the unit may be oversized for the area being cooled or the filter may need to be cleaned. We hope this helps. Mike@GEA
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered to my home with one side entirely smashed and dented.
No, I would not recommend this to a friend- Pros mentioned:Cooling
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit. Manages to cool down my whole living room, around 400 square feet. Very happy with unit.
I would recommend this to a friend - Pros mentioned:Installation, Remote control
Easy setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The AC was easy to install and the remote is simple to operate.
I would recommend this to a friend - Pros mentioned:CoolingCons mentioned:Noise level
Good unit if on sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great AC Unit, a bit noisy but cools 700 SQ ft no problem
I would recommend this to a friend - Pros mentioned:Cooling, Installation
Cools half of my home!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is easy to install, works great, I put it on ECO mode @ 70 & it does it’s cycle, cools both my kitchen and my family room
I would recommend this to a friend - Pros mentioned:Cooling, Wifi
Feature packed with Google!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good at cooling in small-to-medium sized rooms. The integration with Google is awesome as you can control the temperature, and off/on switches with your voice outside of home. I highly recommend this AC.
I would recommend this to a friend - Pros mentioned:Cooling, Ease of use
Must have for medium/large rooms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, install was easy, and is surprisingly easy quiet. Cooled down our 1,500 sq foot living room fast.
I would recommend this to a friend - Pros mentioned:Cooling, Wifi
GE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice has kept my entire apartment cool i have no complaints. What i love the most is it's Wifi feature.
I would recommend this to a friend - Pros mentioned:Cooling
Great buy at BEST BUY.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Original purpose bought for 12X15 bedroom. After install, our central air conditioner failed. All we have to rely on is this window air conditioner to keep our home cool. For the past two weeks it has kept our 1500 sq. ft. home at 79 degrees on eco. Closing the door to our room at bedtime keeps it all night at 72 degrees. (By our choice). Will cool room lower but we are comfortable at 72.
I would recommend this to a friend - Pros mentioned:Cooling, Ease of use
No problems here
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price. Easy to install. Works great!
I would recommend this to a friend - Pros mentioned:Installation
Window AC saved the day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Easy to install. Really happy with it
I would recommend this to a friend STAYIN' COOL IN CUT AND SHOOT TEXAS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LAST YEAR I PURCHASED 2 G.E. 10,000 BTU. A.C.'S AND THEY HAVE TAKEN ME THROUGH THIS 2023 HEATWAVE, WITH THE HELP OF THIS G.E. 12.000 BTU.. G.E. HAS ALWAYS PRODUCED GREAT PRODUCTS! GREAT BUY!
I would recommend this to a friend- Pros mentioned:Cooling, Installation
Summertime Relief!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cold air. Easy to install. Cools a large area. Very reliable. Runs quietly so no need to turn up the volume. Quality at a reasonable price.
I would recommend this to a friend - Cons mentioned:Noise level
Decent AC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with the eco mode. Would not shut off for days even when it reached temp or below. Had to shut it off for a while. But I love the phone app option. Really helps when we’re away. It is somewhat loud but you get used to it. Makes a ticking sound from what I read that’s the fan slicking up water, not sure honestly
I would recommend this to a friend