Customer Ratings & Reviews
- Model:
- AHP12LZ
- SKU:
- 6390687
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
AVOID GE & THIS UNIT AT ALL COSTS ***0 STARS***
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!!! I would give this AC a 0 star rating if it was possible. I am now on my 3rd GE 12,000 BTU A/C. I bought my first one last year (previous model), it died after a few months. (Same issue as stated by other people, the front just beeps and does nothing). GE issued me a Goodwill credit and I had to buy this version this year. ($50 more). Now this NEW AC has broken after less than 2 months of use. 5/26/22-7/16/22. GE refuses to give you your money back, instead you are forced to do another goodwill credit and buy another GE product. So here I am buying this AC for the 3rd time. GE customer service was incredibly rude and unprofessional and hung up after I finally gave up trying to get my money back and told them I would take the goodwill credit. AVOID GE AT ALL COSTS
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there. We hate to hear about the problems you’ve had with your air conditioner and getting this situation rectified. This isn’t the type of experience we want our customers to have and apologize for the aggravation that this has caused. We’re also sorry to hear that you’ve experienced bad customer service from us as well and would like to further investigate this on your behalf. If you are still experiencing issues, please reach out to us via social media in a private message detailing what’s going on. We hope to hear from you soon. Thanks. -Arnesha@GEA
Didnt last 1 & 2 summers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2. One lasted 9 months andvthe other lasted 22 months. Keep in mind 7 months in each it was not on due to winter Customer support on 2nd one offered me $75. Lol. STAY AWAY FROM GE
No, I would not recommend this to a friendWrong top mounting bracket
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The top mounting bracket has 3 evenly spaced holes followed by a fourth one randomly placed. The top of the ac requires four evenly spaced holes, even after going through customer service, they sent the incorrect piece.
No, I would not recommend this to a friendPoor product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible unit purchased in 5/23/22 used it two months. Next year no cool air coming out it has ice build up they tell you to turn on and off the machone to remove ice build up.
No, I would not recommend this to a friendpoor quality, avoid if you can.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of them, none of them work as advertised, each room is about 260 sq feet, both rooms face North side of the building, basically theres no direct sunlight to the rooms , AC can not go cool the room, lowest it can go is 74. When switching between speeds of medium and high, nothing changes.Waste of money.
No, I would not recommend this to a friendDoes not stay cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not recommend this unit does not stay on cool. I would be cooler just running a room fan Not worth the money and for some unknown reason a red light continued to blink in the inside panel very distracting when you are trying to sleep but can’t cause your hot and a light is flashing
No, I would not recommend this to a friendGE air condition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a contractor to install ac unit that didn’t work. Then paid him to uninstall it.
No, I would not recommend this to a friendHunk of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for little over a year, now doesnt blow cold. Would not recommend. Ge isnt the quality it used to be.
No, I would not recommend this to a friendVery satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use powerful unit. Keeps house cool in 100+ weather
I would recommend this to a friendTrash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage air conditioner. I'm literally sitting in front of the ac on the sofa and I'm barely getting cooled. If l could give this a zero star, l would.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - This is not the consumer experience we would expect to hear and are terribly sorry for the difficulty you are having with your air conditioner. We can understand your disappointment and apologize for any inconvenience this situation has caused you. Your air conditioner is covered by a one-year. We would encourage you to review Page 17 of the Owner's Manual for information on having the unit replaced during the one year warranty period. We wish you all the best! Vikki@GEA
- Cons mentioned:Noise level
Junk!!! "GE" will not stand behind product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased similar GE AHS12 unit for $500. After a few months it sounded like a jet plane taking off. Could only use when not in the house. GE/Haier (Haier bout the GE brand) did not support. Then the unit just stopped blowing any air. Fan died. Look to other brands.
No, I would not recommend this to a friend - Cons mentioned:Noise level
No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Think twice before buying this noisy, not adjustable And not Very efficient waste of my money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, thank you for the honest feedback. We're sorry to hear you're finding your air conditioner to be noisier than expected and that you're unable to adjust it as you'd like. This would definitely be a let down and we wouldn't want that for any of our consumers. With that said, we're happy to share your review with our product team for them to look into and we're wishing you the best. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out. - Guy@GEA