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Customer reviews

Rating 4.2 out of 5 stars with 1593 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner's powerful cooling capabilities, ease of installation and use, and convenient WiFi and remote control features. Many appreciate its energy efficiency and compact size, while some find the unit's noise level to be a drawback. The app functionality and display readability received mixed reviews, with some users experiencing issues. Concerns were also raised regarding the unit's weight and perceived reliability in relation to its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,593 reviews
  • Pros mentioned:
    Cooling
    Cons mentioned:
    App

    Rated 3 out of 5 stars

    Great AC but mediocre smart functions

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit functions as an AC very well. It's not too loud and cools down our apartment very quickly. The smart features are just okay. It does have HomeKit compatibility however it doesn't let you control everything from the iOS Home app. You can only turn it on and off and adjust temperature. You have to use the GE app to control speed and mode. The WiFi setup is slow and the GE app is pretty terrible.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - While we are delighted to hear the air conditioner is performing well in cooling your home, we are sorry to hear the GE Smart HQ App doesn't meet your expectations. This is not the owner experience we want for you and will gladly share your feedback regarding the App with our design team. All our best! Vikki@GEA GE_Appliances

  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Beeps too much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good AC unit ,Beeps too much during use, cools my space well though

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 4 out of 5 stars

    A1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Air Conditioner. Love the Wi-Fi Feature gets very cold living room and kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My bedroom is an ice box in this 110° heat I’m in love! Amazing AC. Quality, love That I can turn it on through my phone before I get home so my room is nice and cold

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Cool change

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were sweating even at night but this AC is a cool change.Easy to install. Love it. We are cooling a room about 25 x 35. I highly recommend this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    a great window air condicioner it work good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a air condicioner weather was hot mi old one was not warking so I went to BestBuy it was in the pandemic I got to the line quept mi distand from other a clerk too care of me I knew what I needed I toll her and we went inside a got a unit with the write spesks ease to put it up in the window and it work ok is a great unit ease to useTHANK BEST BUY

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 4 out of 5 stars

    Cool cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools the 700sq ft section of house really well. Throws air well and the wifi control is great for anytime control / scheduling cooling.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great value for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this unit cools unbelievably, and pulls the moisture out of the house nicely. It is cooling about 500 square feet. Very pleased with how the unit works and installed. The only downside is the u it is louder than I thought it would be when the compressor runs.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control, Wifi

    Rated 5 out of 5 stars

    Air conditioner

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great cooled my whole house this summer the app for it is awesome being able to check temps from any where is a game changer

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cools the size of room it states on the box.. it is not very loud.. and it was very easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Yes please

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ac is the best my house is freezing cold even with guests and my living room is pretty big and connected to the kitchen. The best part is setting up the schedule to turn on before I get home on those super hot days

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 4 out of 5 stars

    Pretty Cool

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App is really easy to use and connected it to our Alexa with ease. Provides moderate cooling for a large master bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wifi

    Rated 5 out of 5 stars

    Excellent ac unit for larger living spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love GE ac unit with wifi. Its easy to setup and control from anywhere. Nice to have an eco mode for the those nights when it’s not needed to have the ac on.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great! Very convenient and easy to use as well as very cold air

    I would recommend this to a friend
  • Pros mentioned:
    Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good unit for extra cooling in rooms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit works well for me for extra cooling in living room not too noisy little water from condenser balances well in window frame

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with a great window kit to seal out bugs. Very efficient AC a little on the louder side. Smartphone compatibility is a plus

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 4 out of 5 stars

    GE Wi-Fi 12000 BTU air conditioner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit back in August and literally used it up to this week. For the most part I don't have any complaints except for randomly disconnecting itself from Wi-Fi. It is super convenient to be able to control the air conditioner from your smartphone. I will be buying the 15,000 BTU version soon.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Wifi

    Rated 5 out of 5 stars

    Ac

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this ac a year ago great product. Also connect to wifi Works excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Water not draining

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So today i got my first ever smart A/C. Did anybody have issues with the condensation water getting stuck in the middle of the unit and fan blowing it everywhere? I installed it at a angle and little higher on heavier side but still getting the water build up with the drain plug pulled off. Might need to return it. I was really looking forward for a great experience :( also had a couple of dents in the coil side out the box.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Best energy efficient and fast cooling ac i ever h

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly fast cooling unit with energy efficient technology, i like it and it have really excellent power to cool down whole apartment

    I would recommend this to a friend